All reviews

Rating Breakdown

  • 5
    98% (1,470 ratings)
  • 4
    2% (29 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    0% (4 ratings)

Reviews with Text

  • 99% (1,485)
Review RSS Feed Review RSS Feed

5 / 5 Share

Jan. 26, 2024

Customer service is active 24/7, I can say the experience was great, many thanks to Abby from Avada!

Using app

About 4 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 14, 2024

Amazing Customer Support! Prakash helped me solve my issues with the chatbot in only a few minutes. Im very satisfied!

Using app

20 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 25, 2024

I have to say LIZ is the person you need to help you if you are lucky as she is very professional and her knowledge of how everything works is remarkable. Avada is a great product and even better when you get LIZ to help you so make sure you ask for her when you click the chat icon as any problems are sorted out very quickly with her. I went back after an hour and she is still online waiting if i had any problems I think she might be the manager if not she should be.

Using app

About 12 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 24, 2024

The best trustbadge app, Esther helped me really well

Using app

23 days

Total reviews

11

Average rating

3.5

5 / 5 Share

March 21, 2024

It's great app with many options and features. Amazing customer service when you need for it, professional responsive and helpful,thank you Hallyfe for your assistance.

Store

Forma

Using app

About 2 months

Total reviews

12

Average rating

4.6

5 / 5 Share

Jan. 22, 2024

works great and easy to set up. exceptional service from jasmine

Using app

29 minutes

Total reviews

5

Average rating

5.0

5 / 5 Share

Jan. 21, 2024

Superb support, helped a lot. I spoke to Abby and she was very proactive.

Using app

About 10 hours

Total reviews

5

Average rating

5.0

5 / 5 Share

Jan. 20, 2024

This app is a must for your website. They provide one of the best apps to boost sales and are free. Also, their customer service is just unbelievable. I got support from a lovely executive named Esther. Reccomendable.

Store

Adya

Using app

17 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Jan. 17, 2024

Good app for free - service is excellent, Esther was very helpful

Using app

About 2 hours

Total reviews

3

Average rating

2.3

5 / 5 Share

Jan. 16, 2024

Great app with good customer service! A few people helped me with little customizations and questions I had. I recommend!

Using app

Over 1 year

Total reviews

16

Average rating

5.0

5 / 5 Share

Jan. 16, 2024

Super cool app with so many stylings to suit your store's theme. I had some initial issues with our store due to its complexity but Tiana, and Esther were on hand immediately to deal with my particular requests and Toby the technician executed those perfectly. the best thing is this app is FREE which is amazing to offer this to the Shopify community. Thank you AVADA you're the best

Using app

5 days

Total reviews

7

Average rating

5.0

5 / 5 Share

Jan. 16, 2024

Amazing. Esther from the team is very active and her communication is on point.

Using app

About 1 year

Total reviews

5

Average rating

5.0

5 / 5 Share

Jan. 15, 2024

Hana help us to resolved the problem, thank you so much.

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 15, 2024

Thank you Esther for resolving my issues quickly within 5 Minutes.

Store

Zadon

Using app

31 minutes

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 13, 2024

This is a great app. Pamela was of great help in fixing my issue, which actually was an oversight from my part.

Using app

About 2 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 13, 2024

Great Supoort from pamela and this app is must have... five star from me :)

Store

PURE

Using app

3 days

Total reviews

9

Average rating

4.6

5 / 5 Share

Jan. 12, 2024

Excellent customer support. Sunny helped me with my issue and resolved it very quickly.

Using app

8 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Jan. 12, 2024

Fantastic customer service. Great bunch of people to work with.

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 11, 2024

I want to express my appreciation for the excellent support I have received. Your dedication to quality is remarkable. A special thanks to employee Esther, whose kindness and efficiency significantly enhanced my experience. Her professional approach swiftly resolved my inquiries. Thank you for the outstanding service.

Using app

4 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 10, 2024

Great app. I had to reach out to support for some troubleshooting - Abby was quick to respond and resolve the issue. Great service!

Using app

7 months

Total reviews

2

Average rating

5.0