Avada GDPR Cookies Consent
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Super expérience avec l'équipe d'Avada ! J’ai eu la chance d’être accompagné par Julie, une assistante au top : réactive, pro, claire dans ses explications et surtout très sympathique. Elle a vraiment pris le temps de m’aider et de trouver la meilleure solution. Un vrai plus pour l’app ! Je recommande sans hésiter
Kevin was amazing and helped me with my problem super quickly! 10/10
I had a great experience with the customer support team for the Avast Cookie app on Shopify. They responded quickly to my inquiry and provided clear, step-by-step guidance to resolve my issue. The support agent was friendly, knowledgeable, and made sure everything was working properly before closing the ticket. It’s clear they care about their users and go the extra mile to help. Highly recommend the app not only for its functionality but also for the outstanding support!
Really helpful, will be switching our 2nd store to this GDPR app too.
Tiana was a great help answering all my questions regarding easy set up
Super helpful team, particularly Tiana who helped me trouble shoot some issues I was having. Highly recommend!
The team is amazing. They are always available to help. They provide the details in a simple and clear manner.
I had a great experience with Avada's support team while setting up the Cookie Consent Bar to comply with GDPR. Lydia was incredibly helpful, patient, and knowledgeable. She guided me step by step through the entire setup process, made sure everything was working correctly. Thanks to her support, I now feel confident that my Shopify store is fully GDPR-compliant. Excellent service — thank you Lydia and the Avada team! Highly recommended!
I strongly recommend Avada. Tiana gave me great support, and everything is going great, thanks!
Needed assistance to ensure our website was completely compliant and Judy was on the chat, she was incredible, super response and guided me in all the right directions including being proactive to make sure things were set up the correct way! Thank you Judy!
thank you Tiana for helping me with the google integration!!
Great app quality and super helpful support — I highly recommend it 100%! Kevin and Raymond are the best — incredibly supportive and professional. Thank you!
Super Easy to install and we are now fully compliant with latest regulations. We did hit a small stumbling block, reached out to the customer services team, Kevin came back immediately and took us through the requirements with clear and concise information. Highly Recommenced.
Always amazing service, Brian helped every step of the way. Cookies are getting more and more complicated daily and this app really brings it all together. Thank you guys!
Great Support by Tiana. Helped and answered each and every question with ease, Thank you.
Seems like a good app, but I wasn't able to get through the onboarding process. The customer support could be a lot better. They are really the ones who made me uninstall this app. They take really long to respond and I just don't really feel like they care to help; they just send links and when I ask for more details or what exactly to do it takes ages. I just got fed up and noticed that they offer fewer services for the price, so I decided to switch.
Hi, We would like to sincerely thank you for taking the time to share your feedback regarding your recent experience with our app. We deeply apologize that the support process you received did not meet your expectations and that you were unable to successfully set up the app. This is certainly not the level of service we strive to provide. We are fully committed to continuously improving our services and the quality of our customer support. We have carefully reviewed the shortcomings in the previous process and are actively working to enhance the onboarding experience to make it more user-friendly, efficient, and better aligned with the specific needs of each customer. If possible, we would greatly appreciate it if you could reinstall the app so that we can assist you with setting up the cookie banner to make sure your website is fully compliant with customer privacy regulations. We would be grateful for the opportunity to assist you and ensure a much smoother experience moving forward. Thank you again for your understanding and patience. Best regards, Abby Avada Team
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