All reviews

Rating Breakdown

  • 5
    95% (1,786 ratings)
  • 4
    3% (52 ratings)
  • 3
    0% (5 ratings)
  • 2
    0% (5 ratings)
  • 1
    1% (25 ratings)
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5 / 5 Share

Jan. 6, 2024

Had a great experience with the customer service! Everything was explained clearly and in detail. Thank you to Jasmine for all your help and knowledge. Would highly recommend this app to anyone.

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 5, 2024

Great app and even better customer support especially Jasmine and Anivia who quickly helped me to solve the problem I had.

Store

Senzalo

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 12, 2024

Esther helped to solve a minor issue really quickly. Very much appreciated!

Store

Ninurta

Using app

3 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Jan. 4, 2024

Easy to use and a great team behind the service. Hana is quick to resolve any issues that come up!

Using app

28 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 4, 2024

I had a few questions about working with the application I was very quickly helped to solve all the issues, special thanks to Jasmine for quality support.

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 3, 2024

The perfect email app. I have worked with several platform but I really think this one is the best! Customer service is very good and super fast communication. I have been helped very quickly and very well by Emily, she has answered my questions well and quickly allowing me to move on quickly as well. In short top app

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 3, 2024

customer support helped me has been helping me for 2 3 hours ester

Using app

5 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 3, 2024

Great customer service! Hana helped a lot. Very friendly.

Using app

About 1 hour

Total reviews

4

Average rating

5.0

5 / 5 Share

Jan. 7, 2024

Our success in the use of applications is not only on the versatility of the feature, but most importantly is the human factor supporting our utilization. Hana was more than supporting during the trial and customization of our messages. She is a great asset and represents the type of customer support that keeps us running. Thanks, Hana Harry Maras Green

Using app

5 days

Total reviews

11

Average rating

5.0

5 / 5 Share

Jan. 1, 2024

感謝“Hana”的服務,非常即時、快速、專業,我想不到在元旦假期也有人值班,真的太敬業了,滿意!

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 31, 2023

Emily was a great help! She was very fast and made sure I was well taken care of.

Using app

About 2 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 31, 2023

Excellent work from Abbey, she was so helpful today and resolved an issue for me pretty quick

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 31, 2023

Has been good using Avada Email with my shopify store thecuppa.co.uk Recently had an issue updating my campaign and Hana help me sort it out. Really good customer service.

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 31, 2023

that was helpfull thank u so much

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 30, 2023

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 29, 2023

Very good and quick support from all their staff, Liz was quick to respond and deal with my issue! Great company and wonderful to work with!

Using app

20 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 28, 2023

Hi, am Humphrey from Topbrandluxuries, and is the first time i use your service, and most importantly i would like to recomment one of your support team by the name of HANA, the lady gave me the support i was not expecting, she was so helpful, its like she was constantly monitoring and seeing the problems, i am going thru, and every problem i had, she would offer to fix it on my behalf apart from letting me do it myself.. i wish all the team member could be like her and be so supportive, i was actually confused with everything, but she made it easy for me. 5 stars goes to HANA

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 28, 2023

Hana helped me amazingly when setting up the email verification for business domains, she was fast, efficient and actually cared when helping me, 10/10 from myself

Using app

About 2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 26, 2023

Subject: Avada for Email Marketing – Impressive App, Exceptional Team! I'd like to express my enthusiasm once again for Avada for Email Marketing, and this time, I want to highlight the truly impressive dedication of the staff. Avada not only exceeded my expectations as an Email Marketing app but also set a benchmark when it comes to customer support. When I encountered technical challenges, the response from the support team was not only swift but also exceptionally professional and supportive. The Avada team demonstrated not only technical expertise but also remarkable friendliness and willingness to help. The communication was not only concise but also focused on genuinely assisting me as a user and ensuring that my concerns were fully addressed. This personal touch in customer service is rare these days and sets Avada apart from other apps for me. It's reassuring to know that behind the technology are real people who care about the satisfaction of their users. Overall, I can highly recommend not only the app but especially the staff at Avada for their outstanding support. Their dedication and expertise have truly made my experience with the app unforgettable. Kudos to the entire team!

Using app

23 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 25, 2023

Great customer service received from Lydia. I really appreciate, she took me through all the steps and explain everything to me. well done and keep it up. much appreciated.

Using app

6 months

Total reviews

12

Average rating

4.3