Avada Email Marketing
Avada Email Marketing, Automation, SMS, Pop-up
Rating
4.8
feedback
914
chart
#7,971
All reviews
Review RSS Feed
Nov. 11, 2021
Not sure how they received 5 stars. This app has given me so many problems over the last few months. Ive tried to be patient but when emails don't send out when you schedule them or even select "send now", coupon codes generate by themselves and send out randomly, the segments are never accurate and we cant rely on them, this has caused a bit of frustration for many of my clients. I like the convenience of the automations and segments but its not worth the frustration. :(. Customer service is ok but they are not available during USA hours. I hope no one else experiences the glitches I have had with this app and the customer service seems to be available off and on at different times and they respond when they want.
Hello, Thank you for taking the time to leave us a review. I'm sorry to hear that you didn't have a good experience with our app. Our team has fixed the issue for you with the highest priority. Please check your mailbox to get our update. We hope to have more chances to discuss things further. At AVADA we'd want nothing more than to have our app work flawlessly for shoppers and give you the best support service we can. We hope we'll be able to sort this out for you very soon! Best regards, Daisy
Aug. 17, 2023
Hi after using it we needed to export ours 1885 contacts, Avada forced us to get their pay plan to get our own contact. This is simply a robbery. Please dont dowload this app they will rob your email contacts We also wrote an email to the shopify team to delete their app from the shopify appstore.
Thank you so much for a generous review of your experience with AVADA Email Marketing. Your feedback means a lot to us! Don't hesitate to drop messages in the Live chat if you need help. Have a nice day! Jasmine