All reviews

Rating Breakdown

  • 5
    94% (858 ratings)
  • 4
    3% (31 ratings)
  • 3
    0% (3 ratings)
  • 2
    0% (1 ratings)
  • 1
    2% (22 ratings)

Reviews with Text

  • 99% (903)
Review RSS Feed Review RSS Feed

5 / 5 Share

Sept. 11, 2023

Great app with wonderful customer service. A chat helper, Jasmine, imported all 500 contacts from Wix to my shopify for me.

Using app

About 2 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 10, 2023

Had an issue with the pop up not showing up. But thanks to Avada support especially Emily who promptly helped in resolving it.

Using app

1 day

Total reviews

4

Average rating

4.8

5 / 5 Share

Sept. 9, 2023

The customer support was very quick and more supportive than my expectation.

Using app

4 days

Total reviews

5

Average rating

5.0

5 / 5 Share

Sept. 9, 2023

Great app with great support. Hana was able to solve my problem in minutes through chat. Really happy with the outcome.

Using app

7 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 8, 2023

Excellent App. It works perfectly and doesn't affect the website speed or performance. Liz who was the customer service agent helped me navigate my way around the app and is always available. She really made it easy. Thank you

Store

JC Club

Using app

12 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 8, 2023

Very good app, with a very easy interface, It helped me to add an SMS feature to my website, I had 1 or 2 douts regarding pricing, and Hana from the live chat support team helped me to clear my doubts in a professional and friendly way, you have good support persons.

Using app

About 21 hours

Total reviews

2

Average rating

3.0

5 / 5 Share

Sept. 7, 2023

Avada has great customer service! Abby was super helpful in getting my forms and welcome flow set up!

Using app

About 19 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 6, 2023

wow Lydia was amazing ! idk how they do it to get such nice people that doesn't get annoyed at so many dumb questions :)

Using app

2 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 5, 2023

great time and response from Hana. Help me with all my questions. Let see if my store makes the next chapter in sales.

Using app

13 minutes

Total reviews

6

Average rating

5.0

5 / 5 Share

Sept. 5, 2023

Hana did help me and did it very good Im exited and had a great experience

Using app

About 16 hours

Total reviews

8

Average rating

5.0

5 / 5 Share

Sept. 4, 2023

Pretty easy to use, thanks to Abby for her kind support. Always nice and very very helpful. I can recommend Avada!

Using app

3 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 2, 2023

Abby has been an invaluable help in resolving my email sending issue to customers. She displayed impressive expertise and dedication in finding a solution promptly. Her professionalism and knowledge made the entire experience seamless. Thank you, Abby!

Using app

About 1 month

Total reviews

5

Average rating

5.0

5 / 5 Share

Sept. 1, 2023

Excelente ayuda, me resolvio todo lo que le pedi, GRACIAS por el apoyo a MI TIENDA

Using app

3 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 31, 2023

Ottima app e ottimo servizio clienti. Non sono un programmatore ma Esther è stata perfetta, gentile e fondamentale per il mio progetto. Super consigliato!

Using app

27 minutes

Total reviews

4

Average rating

5.0

5 / 5 Share

Aug. 31, 2023

Fast support from Emiliy, she helped me out choosing a plan, we got a discount . I've not tried the app yet but I hope it works out well.

Using app

7 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Aug. 28, 2023

Easy setup - many options! Excellent and ultrafast support received by Jasmine during the setup process. Great thanks!

Using app

6 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 25, 2023

Great app so far! Smooth email marketing experience, very customizable, and customer service is great! I had one issue and Hana helped me resolve it in literally under 2 minutes. Definitely recommend.

Using app

About 7 hours

Total reviews

8

Average rating

5.0

5 / 5 Share

Aug. 23, 2023

I absolutely love Avada's apps! From the moment I downloaded the app, I knew I was in for a treat. The user interface is clean, intuitive, and exceptionally user-friendly. But what really sets Avada apart is their top-notch customer service. I had a particular issue that I couldn't resolve myself, and that's when Hana from their support team stepped in. Her assistance was incredibly warm and attentive. Thanks to Hana, my problem was perfectly resolved in no time at all.

Store

ZORNNA

Using app

About 2 hours

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 20, 2023

So far, it has been a great experience and I am looking forward to using all of its features for my marketing needs.

Using app

6 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 17, 2023

Ava Email is easy to operate and allows for automation and email subscription pop-ups. It makes my website more complete. But when I hit a small snag in the design section, Liz was able to solve my problem quickly! Thanks to Liz being able to solve my problem, I was able to design my popup in no time.

Using app

29 days

Total reviews

1

Average rating

5.0