All reviews

Rating Breakdown

  • 5
    94% (858 ratings)
  • 4
    3% (31 ratings)
  • 3
    0% (3 ratings)
  • 2
    0% (1 ratings)
  • 1
    2% (22 ratings)

Reviews with Text

  • 99% (903)
Review RSS Feed Review RSS Feed

5 / 5 Share

June 8, 2023

Jasmine helped me a lot and amazing customer services from this app. They basically helped me to do what I was asked and it saved me so much time

Using app

6 days

Total reviews

3

Average rating

5.0

5 / 5 Share

June 7, 2023

I had several questions on pricing and features in regards to using this App. Their are so many to choose from & I was able to reach customer service right away. I spoke with Lydia & she was extremely knowledgeable on the features & pricing plans. She answered all of my questions quickly & was extremally polite. I am excited to start using this App knowing that I have great support right there if I need it!

Using app

About 1 hour

Total reviews

6

Average rating

5.0

5 / 5 Share

May 26, 2023

The support team is great and very helpful! Hallyfe helped me with my question and was very friendly and professional. I definitely recommend this app!

Using app

2 days

Total reviews

2

Average rating

5.0

5 / 5 Share

May 25, 2023

The user experience is very good, there are many things that I don’t understand, the 24-hour online customer service will answer for you, and I will recommend it to more merchants.

Store

kankco

Using app

About 23 hours

Total reviews

3

Average rating

5.0

5 / 5 Share

May 23, 2023

The customer service is super helpful. Abby has been helping me to create a form and set-up the email automation. The support has made the process really easy.

Using app

2 days

Total reviews

3

Average rating

5.0

5 / 5 Share

May 21, 2023

The service is very good, and answered many of my operational questions, thanks to Hana, Lydia, Jasmine

Store

jesswy

Using app

1 day

Total reviews

1

Average rating

5.0

5 / 5 Share

May 18, 2023

设置方便,能很有效的提醒访问者进行信息表单的填写。同时也有人随时协助帮助设置软件,不付费也能使用大部分的功能。之前遇到商店主题更新导致活动弹窗失效,只要联系一下工作人员他们就很快解决好了,非常感谢工作人员Lydia的协助

Using app

8 months

Total reviews

4

Average rating

5.0

5 / 5 Share

May 17, 2023

I use the Avada email automation feature. This solves my needs perfectly. When encountering 404 errors, I sought help from Hana. She quickly helped me solve the problem. Thank you very much.

Using app

2 days

Total reviews

3

Average rating

5.0

5 / 5 Share

May 17, 2023

Very helpful app.The customer service Liz was very helpful and answered all my questions. We will go with the pro plan soon.

Using app

1 day

Total reviews

1

Average rating

5.0

5 / 5 Share

May 15, 2023

Great customer service, shout out to Hana Extra words and characters to fill the quota. Not much to say

Using app

25 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

May 15, 2023

Great job from Hana! Quick and supportive. Reached out for help designing my first automation and everything has been done immediately spot on to my requests

Store

VAKAVA

Using app

5 days

Total reviews

1

Average rating

5.0

5 / 5 Share

May 15, 2023

The best email marketing app I've come across. Speedy, helpful customer service from Hana. Defininely recommend this app for your email marketing needs!

Using app

42 minutes

Total reviews

3

Average rating

5.0

5 / 5 Share

May 11, 2023

Jasmine is a pro! Very quick response and easy understanding of what I need. I need a pop-up window with coupons on my landing page and to automate the customer list to Shopify. Perfect done! Maybe I still want to learn about other functions like connecting WhatsApp or Facebook in the future. Thanks for Jasmine again.

Using app

About 19 hours

Total reviews

2

Average rating

3.0

5 / 5 Share

May 12, 2023

Sunny did a great job assisting me, very helpful and knowledgeable. Fast and easy response. Thank you, Sunny!

Using app

About 23 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

May 11, 2023

Price wise I selected Avada over Klaviyo or Mail Chimp. It works seamlessly with the Shopify store. It has tons of features under a good budget. I recommend it to anyone new to a newsletter or email marketing because it's simple and intuitive.

Using app

About 1 year

Total reviews

14

Average rating

4.8

5 / 5 Share

June 7, 2023

Juliana was perfect.she went above and beyond to help me out with my concern .i really recommended this app to all the businesses

Store

Talii

Using app

28 days

Total reviews

2

Average rating

5.0

5 / 5 Share

May 9, 2023

I'm thrilled to write a fantastic customer review for Hana, who went above and beyond to assist me during a recent customer service interaction. Hana's dedication to resolving my issue was impressive, and I couldn't have asked for a better experience. I would 100% recommend Avada for not only its features but the customer service is amazing.

Using app

About 11 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

May 9, 2023

I have built 5 shopify sites over the last year and the online chat with this app is the BEST customer service i have ever had (you can imagine i have tried alot of apps) I asked the most silly questions when i couldnt even find a button or where things were and they stayed on the chat for over an hour and talked me through each page! Outstanding service! Thank you to Abby

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

June 20, 2023

Great app and ive had to write in to get my business verified and Abby helped me, well more or less put out a HUGE fire! Avada has great customer care! She was great and was able to get it veriefied right away for me! already had a sale from the app!

Using app

About 2 months

Total reviews

3

Average rating

5.0

5 / 5 Share

May 7, 2023

Great support from Abby with assisting me with a seamless transition to using the app. She really took the time to provide concise answers to my questions with visual support when needed. Very happy I found this app!

Using app

44 minutes

Total reviews

14

Average rating

5.0