All reviews

Rating Breakdown

  • 5
    95% (1,789 ratings)
  • 4
    3% (52 ratings)
  • 3
    0% (5 ratings)
  • 2
    0% (5 ratings)
  • 1
    1% (25 ratings)
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5 / 5 Share

Sept. 12, 2023

We've just got started using Avada Email Marketing & SMS but so far it has been pretty amazing! It immediately suggests what you should do upon opening the app and one of the first things we needed was a pop up for our site. They offer some great templates for popups but even if you choose one of the templates, it is highly customizable. You can make it match your store and add custom CSS if you need to. Next up is creating workflows to welcome new customers and for abandoned shopping carts. That is customizable too, and they have great templates you can create for your transaction emails in shopify. This app offers a lot of features and I mean a lot of really good ones. You can't go wrong by installing this app and using it for your email and marketing needs. The support has been fantastic, "Hana" has been ready and available to help me with any questions or problems I run into. I look forward to using all this app has to offer! And I definitely look forward to help from Hana should I need it.

Using app

8 days

Total reviews

5

Average rating

5.0

5 / 5 Share

Sept. 12, 2023

Very clean and easy to understand with a beautiful user interface and very fast support 24/7, Liz from Avada helped me solve many problems with professional when I was setting up workflows.

Using app

6 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 11, 2023

Perfect app for the email automatisation It helped me so much and the support team reply very quickly especially Esther always the best

Using app

About 2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 11, 2023

Esther was really nice.

Using app

1 day

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 11, 2023

Great app with wonderful customer service. A chat helper, Jasmine, imported all 500 contacts from Wix to my shopify for me.

Using app

26 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 10, 2023

La Señorita Esther me ayudó a resolver mi problema de manera inmediata. muchas gracias por el apoyo

Using app

3 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 10, 2023

Had an issue with the pop up not showing up. But thanks to Avada support especially Emily who promptly helped in resolving it.

Using app

1 day

Total reviews

3

Average rating

4.7

5 / 5 Share

Sept. 9, 2023

The customer support was very quick and more supportive than my expectation.

Using app

4 days

Total reviews

6

Average rating

5.0

5 / 5 Share

Sept. 9, 2023

Lydia was great help overall and helped address all my concerns.

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 9, 2023

Great app with great support. Hana was able to solve my problem in minutes through chat. Really happy with the outcome.

Using app

2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 8, 2023

nice customer services

Using app

2 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 8, 2023

Esther help me with my problem in 1 minutes. Great app and great customer support

Using app

About 15 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 8, 2023

Excellent App. It works perfectly and doesn't affect the website speed or performance. Liz who was the customer service agent helped me navigate my way around the app and is always available. She really made it easy. Thank you

Store

JC Club

Using app

12 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 8, 2023

Very good app, with a very easy interface, It helped me to add an SMS feature to my website, I had 1 or 2 douts regarding pricing, and Hana from the live chat support team helped me to clear my doubts in a professional and friendly way, you have good support persons.

Using app

About 21 hours

Total reviews

2

Average rating

3.0

5 / 5 Share

Sept. 7, 2023

Great support! I have no IT/tech background and I am trying to teach myself as I go. Everything so far with Avada has been easy, the support team has been wonderful and provides a quick response.

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 7, 2023

Je recommande pour la simplicité d'utilisation et la réactivité du service. Jasmine m'a aidé dans ma démarche du début à la fin, un gain de temps précieux!

Using app

21 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 7, 2023

Avada has great customer service! Abby was super helpful in getting my forms and welcome flow set up!

Using app

About 19 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 6, 2023

wow Lydia was amazing ! idk how they do it to get such nice people that doesn't get annoyed at so many dumb questions :)

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 5, 2023

great time and response from Hana. Help me with all my questions. Let see if my store makes the next chapter in sales.

Using app

About 2 months

Total reviews

6

Average rating

5.0

5 / 5 Share

Sept. 5, 2023

Hana did help me and did it very good Im exited and had a great experience

Using app

6 days

Total reviews

5

Average rating

5.0