All reviews

Rating Breakdown

  • 5
    94% (858 ratings)
  • 4
    3% (31 ratings)
  • 3
    0% (3 ratings)
  • 2
    0% (1 ratings)
  • 1
    2% (22 ratings)

Reviews with Text

  • 99% (903)
Review RSS Feed Review RSS Feed

5 / 5 Share

Dec. 9, 2022

AVADA absolutely is a great app that I have never found before. It can help you automatically send every kind of email (upsell, refund, shipping or abandoned cart checkout,...). This can save a lot of your time. The supportors are also very nice. Whenever you need someone to assist, they are always there to give you a hand. I have used this app for a long time and i will still do that. Million thanks to AVADA and their supportive teams.

Using app

2 months

Total reviews

4

Average rating

5.0

5 / 5 Share

June 6, 2023

I like AVA because: 1. Unlike other similar platforms full of bugs, it just worked. (I tried SMSBump, not recommended) 2. Live support was on point. Liz and Abby from chat was extremely helpful with the initial setup and answering questions. There is an ongoing issue with authentication from Shopify when using the Safari browser, otherwise I have no complaints. Anytime I encountered technical issues, the live support was promptly available to diagnose and fix my issues. They have a habit of escalating technical issues immediately to their tech team and getting it resolved for the customer, which saves me a LOT of headache.

Using app

11 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 5, 2022

Very powerful and rich subscription program, I have been using it all the time, I like it very much! Recommended! It is worth recommending!

Store

VIVI

Using app

42 minutes

Total reviews

7

Average rating

4.6

5 / 5 Share

Dec. 4, 2022

Hana from customer support is really helpful, the app seems to be working good so far, it has been sending out my abandoned cart emails on time.

Using app

3 days

Total reviews

3

Average rating

3.7

5 / 5 Share

Dec. 2, 2022

We are very satisfied with the technical assistance. Abby worked professionally and solved the problem quickly. We recommend.

Using app

About 1 year

Total reviews

9

Average rating

5.0

5 / 5 Share

Nov. 29, 2022

I'm using this app, it's powerful, it's simple to set up, and the customer support is excellent, Abby helped me a lot, thank you very much!

Store

SKG

Using app

11 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 28, 2022

Great app for email marketing, find it better than other I have tried. Good free plan, and templates are good

Using app

About 1 month

Total reviews

9

Average rating

5.0

5 / 5 Share

Nov. 27, 2022

I used this app to handle email marketing, the customer service rep , Emily was very effective and worked quickly to resolve my issue,

Using app

34 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 27, 2022

Support is always helpful and on point. Aisha is fantastic! Always providing a resolution and followup when you are even offline.

Using app

11 days

Total reviews

6

Average rating

4.8

5 / 5 Share

Nov. 26, 2022

i love this app and the service and support provided by "Hana" is the best she is very clever and good helper thank u

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 25, 2022

Virker som en rigtig fin app med gode funktioner og muligheder. Har ikke brugt den mere end en dag, men det ser ud til at tilbyde alt det, jeg har brug for. Liz fra support gav også god vejledning og var meget rar at snakke med.

Using app

About 3 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 25, 2022

This app is not bad, significantly since Emily helped me a lot. But the only downside is that the editing function is not very useful, and you need to find customer service to realize it

Using app

About 9 hours

Total reviews

3

Average rating

4.7

5 / 5 Share

Nov. 24, 2022

Great help from Prakash in customer service. Very responsive and helpful. Solved my problem without a hitch. Many thanks.

Store

Mabaha

Using app

40 minutes

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 23, 2022

Liz, you were great, got straight to the point with several solutions, I hope if I have an issue in the future you can help me again to the same high standard.

Using app

About 2 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 23, 2022

Juliana was such pleasure to chat with. She's super patient and took her time to explain everything step by step with photos, which helped a whole lot. She was able to answer all of my questions and resolve my issues. If I run into any issues in the future, I would hope to chat with her again.

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 23, 2022

Easy to use and great technical support, I would recommend to everyone who is looking for email marketing

Using app

About 1 year

Total reviews

4

Average rating

5.0

5 / 5 Share

Nov. 23, 2022

This is an excellent App for Email Marketing. Easy to create different forms, create automated responses. They support it excellent - shout out to Hana for all her help today. Not just Hana, every support contact we have had has been excellent - knowledgeable and helpful.

Using app

About 1 year

Total reviews

2

Average rating

3.0

5 / 5 Share

Nov. 22, 2022

I worked with Liz regarding some email issues and she was super helpful and knowledgeable! Easy to speak with and helped me out with my issue.

Store

Littho

Using app

21 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 20, 2022

Good overall service, Liz helped me really well. I have nothing more to say but i have to fill it in

Using app

About 1 hour

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 19, 2022

I've always loved AVADA. I've used Avada for years now when building websites on WordPress, and Avada is just as convenient and useful on Shopify

Using app

About 5 hours

Total reviews

3

Average rating

5.0