All reviews

Rating Breakdown

  • 5
    94% (858 ratings)
  • 4
    3% (31 ratings)
  • 3
    0% (3 ratings)
  • 2
    0% (1 ratings)
  • 1
    2% (22 ratings)

Reviews with Text

  • 99% (903)
Review RSS Feed Review RSS Feed

5 / 5 Share

Nov. 18, 2022

Jasmine was very helpful she tried to find solutions to help me and appreciate the help. very much.

Using app

20 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 17, 2022

Prakash offered excellent support. The app is simple and fun to use. I would recommend this app to anyone looking to boost their sales.

Using app

About 2 hours

Total reviews

5

Average rating

5.0

5 / 5 Share

Nov. 16, 2022

Prakash's customer service was great! He answered all my questions and helped me fix my website and pop up forms.

Using app

35 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 15, 2022

Great software. Helped our store a lot! And Ms. Hana was very patient in answering the questions we had! Thanks again!

Using app

4 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 10, 2022

Amazing customer service. i was overwhelmed by how much this app does, but the customer service and tutorials made it easy for me to learn...The pop-ups are perfect for our site. Hana was fantastic to work with.

Using app

About 5 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 10, 2022

Great App to send Bulk Emails. Customer service agent "Liz" is always very helpful and prompt with her answers.

Using app

Almost 2 years

Total reviews

4

Average rating

3.0

5 / 5 Share

Nov. 7, 2022

Juliana was a great help. Will mention the first support person didn't help much but Juliana had it fixed straight away

Using app

About 5 hours

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your detailed review of our app. It means a lot to us that you took the time to share your thoughts with the rest of our community and us. Please get in touch if you have any other questions for us. Sincerely, AVADA Support Team

5 / 5 Share

Jan. 21, 2023

Prakash was truly amazing!!! Helped me to fix things and in general these people are just wonderful. They help the minute you contact them and they will do anything to make you happy. Knowledgeable and courteous and even funny at times. Shopify listen up…..keep these apps and these people. Nothing like their service. So hard to find good people these days. Thank you so much Prakash , you are awesome!! This company is lucky to have you. Abby also is amazing. Honestly everyone there is great.

Using app

3 months

Total reviews

5

Average rating

5.0

Developer Reply

You’ve left a smile on the faces of our whole team with your kind words. Thank you so much for sharing this with us. We’re grateful that we had the opportunity to support you. All the best, AVADA Support Team

5 / 5 Share

Nov. 7, 2022

I was looking for a pop up form and found this app, and glad that Jasmine walked me through the set up for the pop up forms from beginning till finish! Thanks Jasmine!!

Using app

About 1 hour

Total reviews

2

Average rating

5.0

Developer Reply

Just wanted to let you know how much your review means to us here at AVADA. We do all we can to provide our customers with the best service, and it always makes our day when a customer appreciates it. Have an amazing day! Best, AVADA Support Team

5 / 5 Share

Nov. 14, 2022

I love Avada's apps! As I keep using their apps they become easier to navigate. I designed my FAQ page perfectly, just needed them to do a minor change and Jasmine, resolved my issue immediately, like within 5 minutes. She also showed me how to solve an issue with my email newsletter which is a problem that I've been having for months now. Jasmine, guided me and again within a matter of minutes I was able to resolve an issue that seemed unresolvable for several months now. Thanks so much, Avada! I really do appreciate all you guys have done. Update: so I finally have my store theme and homepage looking exactly how I want it to. the most important thing for me was the newsletter section of my store's homepage. I spoke with Hana, not only did she help me with the Newsletter sign up but she also assigned a team of experts to help me get it done because it took me all morning to try and figure it out. They were done in just a mater of minutes. I love the new look of my store and can't thank Hana and the rest of the Avada team for helping me with the new look and feel of my store. thanks so much Hana!

Using app

5 months

Total reviews

14

Average rating

4.6

Developer Reply

Thanks for sharing your positive review of our app and service. Feedback like yours is valued by every team member here and it gives us the motivation to continue developing our app. Wish you many advantages in your business! AVADA Support Team

5 / 5 Share

Nov. 4, 2022

Easy to use, and the customer service from Hakeem was top tier. He quickly helped me verify my account so that I could get all of the benefits that come with having AVADA

Using app

About 1 hour

Total reviews

5

Average rating

5.0

Developer Reply

We’re blown away by your kind words! We’re sure that the whole community would like to hear your detailed review of our app. Thanks again, and have a great day! Best, AVADA Support Team

5 / 5 Share

Dec. 29, 2022

Excellent support from Hana , She was very patient to answer all my queries , Very happy and satisfied with support provided from Hana . Thank you so much .

Using app

About 2 months

Total reviews

3

Average rating

5.0

Developer Reply

It’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the chance to support you. Regards, AVADA Support Team

5 / 5 Share

Nov. 2, 2022

Abby is very professional and reply my question very quick. i recommended this app and i hope this can bring back more sales for my store:)

Using app

About 1 hour

Total reviews

6

Average rating

4.3

Developer Reply

You’ve left a smile on the faces of our whole team with your kind words. Thank you so much for sharing this with us. We’re grateful that we had the opportunity to support you. All the best, AVADA Support Team

5 / 5 Share

Nov. 2, 2022

I used the notification popup by AVADA and it works like charm. It helps collect substential traffics to my landing page. Thank Abby for your quick help too. Always amazing customer support!

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your detailed review of our app. It means a lot to us that you took the time to share your thoughts with the rest of our community and us. Please get in touch if you have any other questions for us. Sincerely, AVADA Support Team

5 / 5 Share

Oct. 31, 2022

Emily really helped me today. Everything I needed she helped with. Really good customer service! Thank you Emily!

Using app

2 months

Total reviews

1

Average rating

5.0

Developer Reply

It makes our day to hear that we were able to provide you 5-star service. We’ll make sure the entire team at AVADA receives your feedback – they’ll be thrilled to hear your kind words. Wish you many advantages in your business! AVADA Support Team

5 / 5 Share

Oct. 27, 2022

App muy necesaria y muy buen servicio técnico. las prestación son muy altas. calidad/precio TOP muy recomendada

Using app

About 1 hour

Total reviews

1

Average rating

5.0

Developer Reply

Has dejado una sonrisa en los rostros de todo nuestro equipo con tus amables palabras. Muchas gracias por compartir esto con nosotros. Estamos agradecidos de haber tenido la oportunidad de apoyarlo. Mis mejores deseos, Equipo de soporte de AVADA

5 / 5 Share

Oct. 26, 2022

Thanks Jasmine, great solution for email marketing service. Avada is great & must have app for everybody. Thank you for supporting me setup all campaign.

Using app

8 days

Total reviews

5

Average rating

5.0

Developer Reply

Thanks so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations, and we’ll make sure that Jasmine receives the recognition they deserve. Thank you again, have a great day! All the best, AVADA Support Team

5 / 5 Share

Oct. 25, 2022

Amazing and quick customer service!! Jasmine and Gideon helped me almost immediately with several questions and a customization request. I really appreciate the help as I am not an experienced user. Thank you!

Using app

About 1 hour

Total reviews

2

Average rating

5.0

Developer Reply

We are so happy to hear that you had a great experience with our service. Your review made our day! We hope AVADA will help you build a dream store and get more customers. All the best, AVADA Support Team

5 / 5 Share

Oct. 25, 2022

Great app, supportive team! I like al the options and templates and they will also help you to remove the branding while using the free app!

Using app

About 1 month

Total reviews

5

Average rating

5.0

Developer Reply

Your kind words encourage us to continue doing our best to make sure every user's experience is a memorable one. We would love to contribute more to your success. Let us know if you have any questions. Regards, AVADA Support Team

5 / 5 Share

Oct. 25, 2022

Hana was so knowledgeable with my issue and fixed it right away. Excellent customer service! quick to resolve !

Using app

About 20 hours

Total reviews

1

Average rating

5.0

Developer Reply

We’re happy you had a fantastic time with us! Thanks for your trust, we’re thankful for amazing customers like you. Wish you many advantages in your business! AVADA Support Team