All reviews

Rating Breakdown

  • 5
    95% (1,789 ratings)
  • 4
    3% (52 ratings)
  • 3
    0% (5 ratings)
  • 2
    0% (5 ratings)
  • 1
    1% (25 ratings)
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5 / 5 Share

July 31, 2023

Really helpful staff, just started to use it but ill give a try and add some features. the popup for example

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 29, 2023

Very good support from Lydia, Avada support team. she guided me to carry out required changes easily to achieve email automation and SMS for my store. Once thanks for kind support Lydia!

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 28, 2023

I just started using this awesome application. It has so many possibilities. I had some small issues at the beginning, that were solved with outstanding + fast support. I can highly recommend using this application and use the support in case of a issue.

Using app

About 5 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

July 28, 2023

I've recently had the opportunity to use Avada Email Marketing for my business, and I must say, it's been an exceptional experience. The platform is intuitive, feature-rich, and incredibly efficient, making email marketing a breeze. One of the standout aspects of my experience with Avada has been the customer support. In particular, I'd like to highlight the superb assistance provided by Esther. Her knowledge, patience, and dedication to customer satisfaction are truly commendable. Esther was always ready to help, providing clear and concise answers to my queries. Her understanding of the platform and its capabilities helped me navigate through the features with ease, optimising my email marketing strategy effectively. The support I received from Esther was not just about solving issues; it was a learning experience that has enabled me to use Avada Email Marketing to its full potential. Her commitment to ensuring a great customer experience is a testament to the quality of service Avada provides.

Using app

16 days

Total reviews

3

Average rating

5.0

5 / 5 Share

July 26, 2023

Avada Tool been a breakthrough for my store. I'm solo-store owner who does everything including contacting suppliers, customers, SEO, design, social media etc, so every precious minute counts. Avada Automation, and email-Marketing tools is worth every penny. Special shout out to Emily, my tech support, who helped me a few times during technical issues.

Using app

4 months

Total reviews

3

Average rating

5.0

5 / 5 Share

July 26, 2023

Abby Solved my every Problem This app is Brilliant for Email sms whatsapp Go for Pro version They have many template and its automated so no need to worry

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

July 25, 2023

very great customer service easy to work with.

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 25, 2023

This is my second store, and I did not hesitate a second in using Avada for my email marketing needs. The support is fantastic: - Chat option -Always available -No long wait time -Get a transcript of the conversation sent automatically, so I can refer to it for later use - Support team is very professional, knowledgeable and efficient (*they just solve, or fix my issues right there and then, and it's always been very quick!) *Today I dealt with Esther & she was "The Bomb"! The reasons why I like Avada: - Clean & sophisticated look - The free plan has wayyyyyyy more than what new businesses need ( number of contacts, emails, types of forms to collect emails... - I can do it all on my phone - The email templates come with template text, so I just have to tweak it and enable! I like it simple, clean, and easy to implement. If you want to start a newsletter, set up freebies, send out coupons... you should definitely check them out!

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

July 25, 2023

I am very satisfied with the help pf the support of the team, especially Ms. Abby, thank u so much again

Store

MrTeoda

Using app

5 months

Total reviews

2

Average rating

5.0

5 / 5 Share

July 27, 2023

Amazing service!!! The team worked round the clock to get my site running perfectly, they have exceeded my expectations and have been one of the best app developers I have dealt with to date. Highly recommend

Store

TONED

Using app

24 days

Total reviews

12

Average rating

4.7

Developer Reply

Hi, Thank you so much for taking time to leave us a feedback. First and foremost, I want to extend our sincerest apologies for any inconvenience caused by the delay in the investigation process. We have done our best to enhance the workflow and accelerate the process in order to address your issue and have reached the solution. Furthermore, our development team has identified several potential factors affecting your store's speed at the moment. We believe that with our expertise, we can be able to help you boost your site speed to the next level We have sent an email to follow up. Please check your emailbox for further updates. Best regards, Daisy

5 / 5 Share

July 28, 2023

Jasmine was the best!!!!!! Instead of sending me articles and videos which I did not understand she walked me thru everything and after 3 days its finally all set up! Great work Jasmine!

Using app

5 months

Total reviews

3

Average rating

4.7

5 / 5 Share

July 24, 2023

I have just wasted 4 days trying to set up subscriber capture and welcome email work flow with SMSBump. Hana did everything for me in less than 30 minutes.....brilliant service

Using app

2 months

Total reviews

8

Average rating

4.9

5 / 5 Share

July 24, 2023

We have just started using the platform and so far it is intuitive and easy to use. Above all, I would like to highlight the good technical service they have.

Using app

9 months

Total reviews

2

Average rating

3.0

5 / 5 Share

July 21, 2023

Great customer support! They went the extra mile to help me get my email templates exactly how we needed them.

Using app

About 5 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

July 21, 2023

I cannot say enough about the customer service I experienced. Emily, you are a gem! Your promptness, expertise, and kindness when resolving my issue was unparalleled. The exceptional service left me feeling valued and reassured. Hats off to you!

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 21, 2023

It's amazing and saves me lots of time! Their people is nice, when I connect with them for not farmilier with code to change the size of forms on mobile, they help me to do that! You will also like this app.

Store

HAAKTS

Using app

5 months

Total reviews

3

Average rating

5.0

5 / 5 Share

July 21, 2023

Great app, their support team is awesome! Jasmine from their team assisted me to get the best out of this app. Thank you.

Using app

30 days

Total reviews

1

Average rating

5.0

5 / 5 Share

July 21, 2023

Really good experience ! very happy with the customer support from Jasmine , shes really awesome and helped me alot :D highly reccomend !! A******

Using app

4 months

Total reviews

4

Average rating

5.0

5 / 5 Share

July 21, 2023

Avada is the best EDM tool out there, 10 out of 10, switch from Omnisend. Easy to use and provide enough amazing email temples, Sunny from the support team helps me a lot!

Using app

2 days

Total reviews

4

Average rating

5.0

5 / 5 Share

July 20, 2023

So far so good, hopefully it does everything we need. We do have to say they have an awesome support team. Had an issue with the installation and Hana quickly helped us out.

Using app

14 days

Total reviews

3

Average rating

3.7