All reviews

Rating Breakdown

  • 5
    95% (1,834 ratings)
  • 4
    3% (53 ratings)
  • 3
    0% (5 ratings)
  • 2
    0% (5 ratings)
  • 1
    1% (25 ratings)
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5 / 5 Share

May 29, 2023

This is the best customer service I can remember all because of Esther, who was great an incredibly helpful. She needs a raise ASAP!

Store

My Store

Using app

About 2 months

5 / 5 Share

May 26, 2023

The support team is great and very helpful! Hallyfe helped me with my question and was very friendly and professional. I definitely recommend this app!

Using app

2 days

Total reviews

2

Average rating

5.0

5 / 5 Share

May 25, 2023

The user experience is very good, there are many things that I don’t understand, the 24-hour online customer service will answer for you, and I will recommend it to more merchants.

Store

kankco

Using app

About 23 hours

Total reviews

3

Average rating

5.0

5 / 5 Share

May 25, 2023

I have just connected Avada emails, very simple to use and set up. I had a query about one section used the chat and spoke with Abby. She was very quick to find a solution for the problem I was having and was able to show me exactly what needed to be done. I look forward in seeing how it is all going in the next couple of months

Using app

8 months

Total reviews

4

Average rating

5.0

5 / 5 Share

May 24, 2023

This app's customer service is fantastic, Hana helped me with all my questions and she was very nice. The app is also good and i will recommend it to anyone that needs email marketing and SMS app.

Using app

14 days

Total reviews

1

Average rating

5.0

5 / 5 Share

May 23, 2023

The customer service is super helpful. Abby has been helping me to create a form and set-up the email automation. The support has made the process really easy.

Using app

2 days

Total reviews

3

Average rating

5.0

5 / 5 Share

May 23, 2023

Really satisfied with this app! Especially thanks to Prakash for his fast and kind suppport! It helped me a lot : )

Using app

19 days

Total reviews

4

Average rating

5.0

5 / 5 Share

May 23, 2023

Esther helped me to set up this new feature from Avada, she is fantastic member of the app I love to have on my store!

Using app

7 months

Total reviews

3

Average rating

5.0

5 / 5 Share

May 23, 2023

Really satisfied with this app! Especially thanks to Hana for your fast and kind suppport! It helped me a lot : )

Using app

9 months

Total reviews

4

Average rating

5.0

5 / 5 Share

May 21, 2023

The service is very good, and answered many of my operational questions, thanks to Hana, Lydia, Jasmine

Store

jesswy

Using app

16 days

Total reviews

1

Average rating

5.0

5 / 5 Share

May 20, 2023

Good tool with a great customer service! I received all the support needed to resolve my problem on setting correctly an automatism on the email to send.

Using app

3 months

Total reviews

5

Average rating

5.0

5 / 5 Share

May 18, 2023

Worked with Sunny on some issues I was having. Super friendly and super helpful. Customer support 11/10. Thank you!

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

May 22, 2023

I have had awesome support from Juliana who has given me excellent advice and a great problem solving to get my first automated email marketing working properly. This app has extensive functionality and it will probably fulfil all my existing and upcoming needs. Recommended!

Using app

4 days

Total reviews

3

Average rating

5.0

5 / 5 Share

May 18, 2023

设置方便,能很有效的提醒访问者进行信息表单的填写。同时也有人随时协助帮助设置软件,不付费也能使用大部分的功能。之前遇到商店主题更新导致活动弹窗失效,只要联系一下工作人员他们就很快解决好了,非常感谢工作人员Lydia的协助

Using app

8 months

Total reviews

2

Average rating

5.0

5 / 5 Share

May 18, 2023

Thanks to Hana now i have a really nice coupon for my customers and she added the trust badges so now my customers can trust my site thanks Hana you're the best without your help i would not have gotten through this alone so thank you.

Using app

4 months

Total reviews

6

Average rating

5.0

5 / 5 Share

May 17, 2023

I would like to thank Esther for helping me with the email marketing. very easy to use , I appreciate your patience great customer service . I love avada they have great apps

Store

StepUp

Using app

5 months

Total reviews

6

Average rating

5.0

5 / 5 Share

May 17, 2023

I use the Avada email automation feature. This solves my needs perfectly. When encountering 404 errors, I sought help from Hana. She quickly helped me solve the problem. Thank you very much.

Using app

30 days

Total reviews

3

Average rating

5.0

5 / 5 Share

May 17, 2023

Very helpful app.The customer service Liz was very helpful and answered all my questions. We will go with the pro plan soon.

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 16, 2023

Hana was Fantastic! She helped with me with my issue quickly and explained to Me the additional features available. I appreciate her help.

Using app

20 days

Total reviews

2

Average rating

5.0

5 / 5 Share

May 15, 2023

Great customer service, shout out to Hana Extra words and characters to fill the quota. Not much to say

Using app

25 minutes

Total reviews

1

Average rating

5.0