All reviews

Rating Breakdown

  • 5
    95% (1,789 ratings)
  • 4
    3% (52 ratings)
  • 3
    0% (5 ratings)
  • 2
    0% (5 ratings)
  • 1
    1% (25 ratings)
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5 / 5 Share

Jan. 31, 2023

This is the best Email Marketing and SMS for your Shopify online store. It was hard to set up the template email, and I spend more hours doing that but had no success. One of the Avada team, a beautiful support agent named ABBY, helps me to set up and design email marketing very quickly. I want to rate five stars for this App, and I want to recommend it to anyone who has an online store to install it from his store. Then you will discover this wonderful App.

Using app

10 months

Total reviews

9

Average rating

4.1

5 / 5 Share

Aug. 30, 2023

I highly recommend the Avada app. We use it for email campaigns and pop-up announcements of promotional offers. I like the interface and the simplicity of working with the app. I'd like to give special thanks to the app's support team. I've never encountered such a responsive support. There wasn't a single question that wasn't resolved on the day of inquiry. Responses take no more than a minute. Special thanks to Hana and Liz. Wishing you success - we are very satisfied and continue to use the app.

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 29, 2023

Very great customer service ! Particularly appreciated the customer support from Jasmine, Aicha, Abby, Hakeem, Esther and the tech guy I forgot the name of !

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 27, 2023

Gerade wurde mir binnen Minuten eine eigene Art des Buttons programmiert. Wie immer sehr zufrieden! Vielen Dank für die schnelle Umsetzung

Using app

9 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 26, 2023

Esther from avada helped me fast & kind! my problem was fixed in 2 minutes. I will remember her when im rich

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 25, 2023

Prakash was a great help with quick and practical solutions

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 25, 2023

WHAT EVER I SAY IT WILL BE LITTLE FOR THIS APP, BUT MORE IM GONNA SAY ABOUT HANA THE NO 1 CUSTOMER CARE PERSON FROM ALL PEOPLE THAT I HAVE EVER MET. SHE TAKES CARE OF US LIKE A FAMILY :). YOU ARE SIMPLY THE BEST

Using app

3 months

Total reviews

8

Average rating

5.0

5 / 5 Share

Feb. 24, 2023

Great app, easy to use, and has impeccable customer service! Prakash helped out really quick and answered all my questions. I also use other Avada apps, works great.

Using app

5 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 23, 2023

The customer service is excellent I really appreciate all the help Jasmine provide to us. Thank you very much.

Using app

4 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 23, 2023

Great email marketing tool. I mostly use it for order tracking, and so far its been a great experience its so easy to use, and the service offered by the support team is exceptional and responsive, thanks to the Avada support team (Abby)

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 23, 2023

Emily was very helpful and efficient, keep up the great work. Her assistance was exceptional, with great service and problem-solving. Thank you

Using app

17 days

Total reviews

7

Average rating

5.0

5 / 5 Share

Jan. 23, 2023

Esther was great and the app is really useful. Reccomend for people who aren't great with tech as they have a customer support team!

Using app

8 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 21, 2023

A very pleasant and quick response from Hana who had assisted me today, She answered all my questions with ease and managed to solve my problem within a few minutes. Thank you once again.

Using app

Over 1 year

Total reviews

16

Average rating

5.0

5 / 5 Share

Feb. 1, 2023

Excellent customer service. Abby is always very helpful and do her best to solve any issues you have.

Using app

10 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 20, 2023

My experience with AVADA's customer service has been extra ordinary. Jasmine clarified my queries about what is wrong with the automation I have set up and she helped me rectify the issues. She also helped me set up another workflow very quickly. She recommended some good practises that will help my business. This has been by far one of the top customer service experience with my online store. Thank you team AVADA and Jasmine.

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 19, 2023

The support is great.i would like to continue to build a relation in future ahead. Thanks Avada. great experience i had. the chat support with Jasmine.is Wonderful. Thanks Jasmine . this is from my bottom of heart.lots of love.

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 19, 2023

Customer service was great!! The Rep was very professional and friendly. I am pleased working with you. Thank y'all.

Using app

Over 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 18, 2023

App eccezionale! Offre innumerevoli opzioni per creare layout esteticamente piacevoli ed accattivanti. Veloce, facile da usare e intuitiva. Lo staff è molto gentile e disponibile. Ho avuto l'opportunità di essere seguita da Liz per poter risolvere il mio problema e in pochi secondi è riuscita a risolvere tutto! Una persona cordiale, disponibile, veloce ed efficente nel suo lavoro. Sono molto soddisfatta della mia esperienza con Avada!

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 17, 2023

Very great support team! Had some issues with one error what I could not undrestand. Fast reply and problem solving from support team. Especially Prakash who helped me!

Using app

12 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 17, 2023

So far so good with the app. I'm going to try out the paid version and will update this review as I gain comfort. Customer service has been great so far.

Using app

4 months

Total reviews

8

Average rating

4.6