All reviews

Rating Breakdown

  • 5
    95% (1,786 ratings)
  • 4
    3% (52 ratings)
  • 3
    0% (5 ratings)
  • 2
    0% (5 ratings)
  • 1
    1% (25 ratings)
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5 / 5 Share

June 3, 2024

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 2, 2024

We had the pleasure of working with Hana and Toby on our recent campaign, and we couldn't be more pleased with the experience. They were incredibly understanding of our requests and the importance of our campaign forms, ensuring that every detail was meticulously handled. Their dedication and hard work truly brought our vision to life. Thank you so much, Hana and Toby, for your unwavering support and exceptional service!

Using app

7 months

Total reviews

3

Average rating

4.3

5 / 5 Share

May 31, 2024

professional and useful.thank you @ Audrey

Store

Shikpik

Using app

2 months

Total reviews

4

Average rating

5.0

5 / 5 Share

May 30, 2024

Really good support specially many thanks Lydia

Using app

About 1 hour

Total reviews

3

Average rating

5.0

5 / 5 Share

May 29, 2024

The best app ever. Their templates are fantastic and the customer service is fast and kind in solving anything. Special thanks to Esther and Toby who helped me solve my problem within minutes!

Using app

About 1 month

Total reviews

7

Average rating

5.0

5 / 5 Share

May 27, 2024

Perfect attention by Hana, lovely chats and helped me resolve my issues in just a couple of minutes

Using app

About 3 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

May 26, 2024

Support always seems to be available, was able to even work with Hana over a holiday weekend on a Sunday. She was a great help.

Using app

3 days

Total reviews

7

Average rating

5.0

5 / 5 Share

May 24, 2024

great app and support, it works very well! Hana.

Store

Veyofly

Using app

About 1 hour

Total reviews

3

Average rating

5.0

5 / 5 Share

May 23, 2024

fast, quick support from Lydia. answered my questions and helped me solved my problems quickly.

Using app

23 days

Total reviews

4

Average rating

5.0

5 / 5 Share

May 23, 2024

Really good app and great customer support (thanks Hana for your help!)

Store

Joyeuse

Using app

10 days

Total reviews

1

Average rating

5.0

5 / 5 Share

May 22, 2024

Hana was the best support agent I've ever contact with. Very helpful and fast on her job

Using app

42 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

May 22, 2024

application made really well and top assistance, Hana is one of the most helpful and prepared assistants thanks to her any doubts are immediately resolved

Using app

8 days

Total reviews

1

Average rating

5.0

5 / 5 Share

May 16, 2024

Excelente atencion al cliente, Hana me ayudo y estuvo al pendiente en todo momento

Using app

6 months

Total reviews

2

Average rating

5.0

5 / 5 Share

May 16, 2024

Hanna

Using app

7 days

Total reviews

1

Average rating

5.0

5 / 5 Share

May 14, 2024

Really helpful and great support especially Tatiana is the best

Using app

About 3 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

May 14, 2024

Excellent service

Using app

9 months

Total reviews

4

Average rating

5.0

5 / 5 Share

May 24, 2024

You will encounter a lot of strange technical problems. Your scheduled emails may often fail to be sent. Your automated emails may suddenly stop working one day, and then you will not find the problem until a few months later. The integration with the other app It will also suddenly disconnect. The explanation from customer service is always that there is a technical problem and they will fix it as soon as possible. I have been using avada for three years, but I have to consider changing to another app. In addition, many pages load very slowly, and you may have to refresh them,page keep displaying “There is a technical problem with Avada Commerce that has prevented this page from loading. Try reloading this page or going to another page in Avada Commerce. If that does not work, please contact to use to support.”

Using app

Almost 3 years

Total reviews

4

Average rating

4.0

5 / 5 Share

May 13, 2024

I am very satisfied with this app! The free version is excellent for those just starting out and the app is very easy to set up. I would like to thank Hana from support who helped me validate my email in the application. Thanks!

Store

We Petz

Using app

13 days

Total reviews

6

Average rating

5.0

5 / 5 Share

May 13, 2024

Je suis tombé sur Lydia, qui a su régler tous mes problèmes très rapidement. Très réactive et efficace.

Using app

3 days

Total reviews

1

Average rating

5.0

5 / 5 Share

May 12, 2024

Just setup the Avada Email Marketing tool for my website. The team was super helpful and prompt to resolve all the queries I had. Even though i just started with the free plan but the support team was there to my help 24/7. I had to mention Hana and Tiana from support team who have championed the art of helping customer. Thank you so much guys. Hopefully I will be on a paid plan soon. :-)

Using app

About 10 hours

Total reviews

2

Average rating

5.0