All reviews

Rating Breakdown

  • 5
    95% (1,837 ratings)
  • 4
    3% (53 ratings)
  • 3
    0% (5 ratings)
  • 2
    0% (5 ratings)
  • 1
    1% (25 ratings)
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5 / 5 Share

July 18, 2022

Customer service is very good . I am especially grateful to "Juliana" who solved my problem in a short time .

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 18, 2022

I have not launched my store yet but so far everything has been well, Jasmine has been very helpful and fast to respond to my questions, I look forward to launching my store with AVADA

Using app

2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

July 18, 2022

We've exploring many apps before choosing this one. THere were some challenges but support and dev team are VERY customer-oriented and did some changes to algorithms after we ask them to do so. I could imagine any other service to do so at a such high speed. Also this app is the Android among apple-style apps. This means the there are A LOT of setting for composing e-mail, sms, push. While other tend to supply turnkey solutions with no settings avada chooses the other way. By the way, this app contains more types of triggers than any other app (21!). The price is competitive. So, this looks like a bargain :) Thanks for all the team members. I think you gonna become leading app soon

Using app

Almost 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

July 18, 2022

I used two of their plugins and they are very easy to use. Even if I only use the most basic functions, the customer service still tries to solve it for me. It deserves five stars, not a lie

Using app

About 3 hours

Total reviews

5

Average rating

4.8

5 / 5 Share

July 17, 2022

I have been using this app as my main email marketing. It's very easy to use and support is always available. Also, I find this is the most cost-effective way to scale with email marketing especially when you compare the price plans vs other competitors.

Using app

About 1 year

Total reviews

4

Average rating

5.0

5 / 5 Share

July 14, 2022

quite good app for emails notifications as well as shopify notifications , they have extremely good attention and support team especially Candace who always gave me a hand with everything i needed.

Using app

About 2 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 12, 2022

Problèmes sont résolus assez vites, le service client aussi est très réactif et très sympa, je te remercie Aisha ! :)

Store

Kaindly

Using app

5 months

Total reviews

14

Average rating

5.0

5 / 5 Share

July 12, 2022

Very useful app and thanks to the help of Jasmine for the cool tips! Easy to use and quick to learn !

Using app

16 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

July 12, 2022

I have been using this app for more than a year and I am absolutely happy with all the services. The support is absolutely fantastic and responds in a timely manner. I had Liz for my recent request and she was able to guide me quickly on what was the issue and also what I have to do to solve it.

Using app

Over 1 year

Total reviews

4

Average rating

5.0

5 / 5 Share

July 12, 2022

great excellent support from Ms Jasmine, she upgraded our sending limits for free due to our quality website!

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 25, 2022

Contacted support for assistance. Esther provided support very quickly and we were able to remove their branding on our emails, also we have been invited to upgrade our email sending for free. Excellent service.

Using app

14 days

Total reviews

49

Average rating

4.8

5 / 5 Share

July 11, 2022

Liz was very polite and kind and helpful and fixed my issue instantly, it was the best and easiest customer assistance experience I've ever had

Using app

12 months

Total reviews

2

Average rating

4.5

5 / 5 Share

July 11, 2022

Very happy with the apps, especially the Customer support! Liz is very helpful and help me with my requests. Thank you Liz!

Using app

8 months

Total reviews

6

Average rating

5.0

5 / 5 Share

July 10, 2022

Amazing app really easy to use and setup. Support is great as well they will answer any questions you have and even give you freebies!

Store

VRTX

Using app

29 days

Total reviews

3

Average rating

5.0

5 / 5 Share

July 10, 2022

Liz of AVA was very helpful in getting all my issues sorted out efficiently. Will definitely recommend AVA. The staffs are amazing and knowlegeable

Store

CELUI

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

July 9, 2022

ottima app e assistenza super, complimenti davvero, ti aiutano a risolvere ogni problema in pochissimo tempo

Using app

12 months

Total reviews

3

Average rating

5.0

5 / 5 Share

July 9, 2022

Amazing customer service!! Online chat support is very handy. Liz in particular had been so helpful and kind. Would recommend this app 100%

Store

Lampara

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 7, 2022

Jasmine was very quick to respond and helpful in getting the AVA branding removed ASAP from my marketing emails. Unfortunately, my email server (gmail) identified their test emails as spam, which made me concerned about the effectiveness of this app in the future. Jasmine was quick to help and test the website from her end to confirm her email server was not identifying my email as spam. We found out that this occurred because both the sending and receiving email were from the same address, so this should not happen in a real environment.

Using app

8 months

Total reviews

2

Average rating

5.0

5 / 5 Share

July 5, 2022

gostei muito do suporte com a atendente Hana. me ajudou muito em tudo. obgdd!!!! estou gostando do Avada

Using app

About 2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

July 2, 2022

Roger is a best customer support ever, he's been answering to all my queries, solving problems, prompt response. The app is great so their customer service is :)

Store

Stevvex

Using app

3 months

Total reviews

9

Average rating

5.0