All reviews

Rating Breakdown

  • 5
    98% (1,329 ratings)
  • 4
    2% (30 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (1 ratings)
  • 1
    0% (0 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Dec. 4, 2023

I recently encountered a challenging CSS issue on my website about this app widget, and I am thrilled to share my experience with Lydia and Gideon from this app. Their expertise and dedication in resolving my problem were truly commendable. Not only did Lydia and Gideon resolve the CSS problem, but they also did so efficiently. The turnaround time exceeded my expectations.

Using app

27 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 3, 2023

The app is great. Had one small issue and Abby was quick to resolve it in under 3 minutes! She was extremely helpful and on point with everything. I highly recommend this app to all who love the great service that's open 24 hours!

Using app

About 9 hours

Total reviews

4

Average rating

5.0

5 / 5 Share

Dec. 1, 2023

Hasta ahora es buena. Pero mi tienda no ha salido al mercado. Sin embargo, hay que poder cambiar en el widget el orden de las preguntas y las categorías. Un cliente debe ver el panel de tipos de preguntas, en lugar de leer mil preguntas para poder encontrar la que necesita. No es lógico ni amigable.

Using app

3 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 28, 2023

quick response and efficient support from the team (Audrey and Maison), good experience overall!

Using app

15 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 28, 2023

Lydia and William were super helpful and gave quick responses. Very nice experience with this app

Using app

About 2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 28, 2023

Abby was very helpfull and assisted me with an error in the coding to display the chat window. was all fixed within 20 mins and workes perfectly now ..

Using app

About 2 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Nov. 27, 2023

Excellent service from the Avada team. Providing high-converting apps. Especially " Jasmine " Timely response and very conservating chat. Highly recommended

Using app

2 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 26, 2023

The Avada FAQ app is easy to use, and in case of any questions, their support team is spot on with great and timely guidance. Thank you Abby!

Using app

About 2 hours

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 26, 2023

Avada WhatsApp Chat, FAQ Page is a very easy to use and free app with a great features! The customer service support Ms. Emily provided a prompt support and guidance to me for setting up my store. Really appreciated and recommend this app!

Using app

13 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 24, 2023

I had a problem with the app and Esther from customer service took care of it straight away. Everything went without any problems. I will continue to use the app. Thank you Esther

Using app

9 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 8, 2024

I would like to express my sincere gratitude and satisfaction with the exceptionally prompt and effective assistance I received from Miss Liz. Faced with a complex issue that left me perplexed and uncomfortable, I decided to seek help and contacted Miss Liz. Her responsiveness was outstanding. From the moment I reached out to her, she exhibited a high level of professionalism and dedication. Miss Liz effortlessly grasped the nuances of my challenges and immediately set out to resolve the issue. Her knowledge and skills were evident as she quickly identified key points and provided clear and concise instructions for a solution. In addition to her expertise, Miss Liz impressed me with her friendliness and patience. Her open communication made the entire process easy and enjoyable. Thanks to her effort and enthusiasm, I successfully resolved my issues, restoring my confidence in handling similar matters in the future. I wholeheartedly recommend Miss Liz to anyone in need of fast, professional, and friendly assistance. Her commitment to customer service is truly exceptional, and I am proud to have had the opportunity to work with her. Thank you, Miss Liz!

Using app

About 2 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Nov. 24, 2023

Their customer supporter is the state of the art, the best chat service I ever received for solving complex problem. Thanks Hana.

Store

PRO

Using app

About 4 hours

Total reviews

6

Average rating

5.0

5 / 5 Share

Nov. 23, 2023

Thanks to Emily for her kindness, she responded and found the answer to my problem. Great application

Using app

25 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 22, 2023

Esther was so helpful and kind. She solved all my questions and a troubleshoot I was having on my end.

Using app

About 3 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 22, 2023

Simple and quick setup

Using app

15 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 21, 2023

I am using this wonderful feature from Avada for my website. This is an amazing app one can use in Shopify to guide their customers. This is really helpful and easy to use. Plus their tech help is superb and quick. Tracy is amazing in helping you out for tech related troubleshooting.

Using app

41 minutes

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 21, 2023

Atención impecable Una herramienta muy efectiva para ofrecer una atención al cliente a los clientes en nuestra tienda online

Using app

About 3 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 21, 2023

love this app ,its free works great and there support is is way tooo quick thanks esther and emily for your help

Store

Gourbo

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 21, 2023

the custom service Audrey is so so nice, and helpful, spend lot of time to solve my probelm, so thanks

Store

Zmaagg

Using app

About 1 hour

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 20, 2023

Je débute avec eux mais le service client (Jasmine) est très réactif et même force de proposition.

Using app

6 days

Total reviews

2

Average rating

5.0