All reviews

Rating Breakdown

  • 5
    98% (1,329 ratings)
  • 4
    2% (30 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (1 ratings)
  • 1
    0% (0 ratings)
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5 / 5 Share

Sept. 15, 2023

Easy to use and very fast support!

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 14, 2023

Using app

5 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 13, 2023

This app is truly remarkable, and I found myself with a couple of queries. I reached out, and to my delight, EMILY responded promptly and skillfully resolved my concerns. I'm deeply grateful for your assistance.

Using app

3 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 12, 2023

Awesome app! When I needed assistance Abby promptly helped me. Will surely be using this app and recommending to my friends.

Using app

2 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 12, 2023

Great app! Very fast customer support.. I am truly satisfied! Thanks Abby for your help!

Using app

About 21 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 8, 2023

Liz was awesome !! she helped me with my faq section tremendously

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 6, 2023

10/10 Support, Emily has been really helpful with quick and concise replies. The app itself is great and really simple to setup, recommended for people who want to start an e-commerce or integrate a simple and useful contact/faq option

Store

YuTea

Using app

38 minutes

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 6, 2023

Hana provided me so much help. I’m so glad I was able to have her work with me. She even helped me set up a FAQ page on my website. I’m so glad she was here to help me

Using app

20 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 6, 2023

Avada so easy and so beautiful to use on your website, Hana from support is the best, so quick so professional, highly recommended

Using app

5 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 4, 2023

Esther solved my problem right away. thanks a lot

Using app

17 days

Total reviews

3

Average rating

3.7

5 / 5 Share

Sept. 3, 2023

Great! The chat support is awesome!

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 1, 2023

Amazing app and even better chat support! Liz helped me sort out a problem with displaying my FAQ page and resolved it in a few mins!

Store

Snooze

Using app

3 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Aug. 31, 2023

So far my experience with Avada has been really great. I haven't had a lot of time to see it in real world action, but I've got a good amount of confidence that things will go smoothly. And if they don't right out of the box the Avada customer service has been amazing. Once I've got some time to establish common questions and concerns from my customers I am really excited to build out the app even further.

Using app

About 2 months

Total reviews

7

Average rating

4.7

5 / 5 Share

Aug. 31, 2023

Avada made website building a joy! The features are impressive, and Emily's support saved the day when I hit a snag. Kudos to the team for an outstanding product and service!

Using app

8 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 31, 2023

Liz was really helpful. I would recommend this app. The FAQ page is also very good.

Using app

About 11 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 30, 2023

Just getting started with it, but was trying to avoid setting up the WhatsApp integration (I don't need it). As evident from the other reviews, the customer service was incredible. Hana was helpful, responsive, and solved my problem quickly. Thank you! I look forward to using the rest of the app's capabilities!

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 29, 2023

Customer care super top. Abby mi ha contattato subito perchè ho richiesto delle icone aggiuntive ed è stata veloce e efficace. Grazie

Using app

22 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 29, 2023

It's a helpful Shopify application! The customer support team has been responding promptly to my needs. It's reassuring to have reliable assistance when using an app.

Store

Kaadas

Using app

About 2 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 29, 2023

Great app, I use it mostly for the FAQ.. Customer support is great as well! quick answer, and trully helpful. Thanks to Abby that helped me in the live chat :)

Using app

About 1 month

Total reviews

7

Average rating

5.0

5 / 5 Share

Aug. 25, 2023

It's crazy to think this app is free and the support is awesome and helpful without charging you a dime! Huge thank you to Esther and Tony for helping me solve issues and giving me access to more app abilities for free! I hope more people use this app.

Using app

About 2 months

Total reviews

2

Average rating

5.0