All reviews

Rating Breakdown

  • 5
    98% (1,329 ratings)
  • 4
    2% (30 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (1 ratings)
  • 1
    0% (0 ratings)
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5 / 5 Share

March 8, 2023

A really great customer support which helped me immediately with my question. We even got additional FAQ unlocked. The app is also intuitive and easy to use. So far we are very satisfied and can recommend Avada without reservation! Thanks also to Jasmine and the incredibly great (and fast) support!

Using app

3 days

Total reviews

1

Average rating

5.0

5 / 5 Share

March 7, 2023

Very useful until now and great support! Jasmine helped me with my widget, and she has been very friendly and quick with her help.

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 7, 2023

Great app to create and style your FAQ page. Where other apps want money for more categories, icons and stuff, this app just unlocks it with the help of their nice and helpful staff, in my case Lydia. I would definitely recommend.

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

March 6, 2023

Thanks, Esther for all of your help! I appreciate you taking the time to help me navigate through the app.

Using app

About 1 hour

Total reviews

4

Average rating

5.0

5 / 5 Share

March 6, 2023

Je recommande vivement AVADA moi qui est télécharger plusieurs app FAQ, celle ci est de loin la meilleure. Merci à Juliana de m'avoir accompagné pour que mon expérience se passe au mieux ! Un grand professionnalisme.

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 6, 2023

So far so good. Just installed it and worked on the settings and setup and had some issues which I got help with from the support. It was quick connection with the agent and great communication and support. Good job.

Using app

8 months

Total reviews

5

Average rating

4.8

5 / 5 Share

March 6, 2023

Hallyfe was able to answer my inquiry within a couple of minutes, great support. I've only just installed the app so I can't talk too much about it yet but from what I see so far, I should be able to build a pretty good FAQ page, which is all I wanted.

Using app

34 minutes

Total reviews

3

Average rating

5.0

5 / 5 Share

March 6, 2023

Quick and easy set up, did exactly what i needed it to do. Hana was great, professional and responsive.

Using app

5 months

Total reviews

8

Average rating

5.0

5 / 5 Share

March 6, 2023

The app very well and is helpful for our store. We changed our theme and the FAQ page disappeared, howere after sending a message to their support the issue was solved in 5 minutes by their developers. Thanks Jasmine and Anivia for the help.

Using app

3 months

Total reviews

5

Average rating

5.0

5 / 5 Share

March 6, 2023

Hana provided me with excellent assistance. It was a pleasure having her handle my case, as she approached it with efficiency and effectiveness.

Store

Care-I

Using app

9 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 5, 2023

I experienced amazing customer service from Liz. From start to finish, the entire process was seamless and stress-free. The representative I spoke with was incredibly friendly and knowledgeable, and was able to answer all of my questions with ease.

Store

Nooras

Using app

2 months

Total reviews

6

Average rating

3.8

5 / 5 Share

March 5, 2023

amazing app. It's really the best one to add your FAQ page and instant chat with buyers. I recommand it

Using app

About 1 hour

Total reviews

2

Average rating

5.0

5 / 5 Share

March 4, 2023

This is the most intuitive app on shopify. Furthermore, they have an amazing customer support available to help 24/7. Juliana, the support staff, was responsive and knowledgeable - functional app and great experience. so far. Strongly recommend!

Using app

34 minutes

Total reviews

2

Average rating

5.0

5 / 5 Share

March 4, 2023

I recently had the pleasure of interacting with Avandaand I have to say, their customer service is outstanding. From the moment I reached out to them with a question, I was met with prompt, friendly and helpful responses. Not only did they answer my questions thoroughly, but they also went out of their way to make sure I was completely satisfied with their product. They provided personalized recommendations based on my needs and preferences, which really made me feel valued as a customer. The entire experience was smooth and seamless, thanks to their knowledgeable and attentive customer service team. I felt like they truly cared about my satisfaction and were willing to do whatever it took to make sure I was happy. Overall, I can confidently say that Avanda has some of the best customer service I've experienced. They are a company that clearly puts their customers first, and it shows in the level of care and attention they provide. I would highly recommend them to anyone looking for a top-notch customer service experience.

Using app

22 minutes

Total reviews

2

Average rating

5.0

5 / 5 Share

March 4, 2023

The FAQ and Chat is great and absolutely free for lifetime. Support is quick. Recommend to use it for your website

Using app

About 22 hours

Total reviews

6

Average rating

5.0

5 / 5 Share

March 3, 2023

Prakash è stato di gran supporto, l'app per il momento funzione benissimo, e l'installazione è stata davvero semplice

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

March 3, 2023

The person who helped me was Hana, she is really helpful, I appreciate her support because made me save time.

Using app

25 days

Total reviews

1

Average rating

5.0

4 / 5 Share

March 3, 2023

Belle application. Le service client est bon, Hana fait parti de l'une d'elles, réponses rapides. Cependant, l'application ne prend pas en compte un chat intégré, j'aurais aimé que ce soit le cas.

Store

SoftGun

Using app

About 2 hours

Total reviews

7

Average rating

4.9

5 / 5 Share

March 2, 2023

I had a good experience with Emily who was able to solve some problems for me in a short time, andshe was very helpful

Using app

25 days

Total reviews

1

Average rating

5.0

5 / 5 Share

March 2, 2023

The app is very easy to use and allows to build good looking FAQ pages. Also, great support by Hana! Very helpful and fast in solving any issue.

Using app

About 24 hours

Total reviews

1

Average rating

5.0