All reviews

Rating Breakdown

  • 5
    98% (1,329 ratings)
  • 4
    2% (30 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (1 ratings)
  • 1
    0% (0 ratings)
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5 / 5 Share

Jan. 6, 2023

Great customer service and a willingness to help out! Would recommend! Jasmine is amazing! Has a good range of icons to select from and best of all placement can be customized to your requirement.

Using app

6 months

Total reviews

27

Average rating

4.3

5 / 5 Share

Jan. 6, 2023

Esther was very fast and super helpful! I was just getting started and the fast response made me really excited to provide this level of service to my own customers. Well done!

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 27, 2023

I have been using this app for weeks, and it has been functioning well for my store. Also its support is super. Thank you Jasmine for your fantastic help.

Using app

4 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 3, 2023

great service! great app! emily was great at providing really good service. I tried many apps and this was the best so far

Using app

About 2 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 3, 2023

We are building our FAQ on the app and so far it looks good and Jasmine has been help in helping us to solve our issue with the question limits.

Store

BYKidO

Using app

29 minutes

Total reviews

7

Average rating

4.3

5 / 5 Share

Jan. 3, 2023

Hi, ich habe die App noch nicht lange, daher kann ich noch nicht viel sagen, da ich diese noch teste. Der Kundenservice ist 1A und danke auch an Tony, der sofort reagiert hat und ich konnte innerhalb von 1 Minute weiterarbeiten. Ich brauchte noch ein Icon für mein Loyality Programm in den FAQs. Tony hat prompt geantwortet. Danke und eine Bewertung der App wird folgen, sobald ich alles eingerichtet habe und getestet habe. Ich empfehle den netten Kundenservice und bin gespannt, was ich noch alles mit der App machen kann und wie es von den Kunden angenommen wird. Bis zur nächsten Rezension! Ich wünsche allen ein schönes neues Jahr!

Using app

6 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Jan. 3, 2023

Great app, super easy interface. Also, thanks a lot to Hana for super fast support. She is answering your questions in seconds

Using app

29 days

Total reviews

8

Average rating

5.0

5 / 5 Share

Jan. 2, 2023

I'm getting started with this app but I can say that the support is really good. Within 2 seconds Hana responded to my questions so this is a great start.

Using app

2 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 2, 2023

Liz, is a great asset to AVADA. Replied very quickly and solved the issues i was having. She has removed the "Powered by Avada" label on the bottom of the FAQs page and also fixed the page style to be fitting my theme.

Using app

About 4 hours

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 2, 2023

very helpful and fast. great customer service. Esther was amazing! she was very quick and aided me with various problems

Store

BeyLash

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 1, 2023

Well what can I say. This is my 5th app I've added with Avada and I've gotten nothing less than the best from the Avada Apps and the support team. If you're having trouble making a FAQ page or just would like an easy layout to match your website with FAQs then this is the app for you. Also, if you want a live chat bot where anyone can contact you at anytime on your website look no further. This app along with the other Avada apps I've added has increased my stores capability 10 fold. I give Avada and their support team a 10 out of 5 stars. I want to especially want to thank Liz and Prakash. They both helped me immediately, as Avada support team does not leave you waiting for help. They both helped greatly and again I want to thank them and with their help the set up was faster than writing this review. I would like to thank all of Avada support, besides Avada providing excellent Apps for your website, the superior support is what has made me continue to use Avada's Apps without hesitation. As i know if I can't figure something out or need help they'll have it fixed before i look what's been done. I highly recommend Avada as a whole! All Avada's apps as well as this one! Thank you Avada and your support group for helping me make my website what I wanted it to be!

Using app

10 months

Total reviews

7

Average rating

5.0

5 / 5 Share

Dec. 31, 2022

good customer service nice layout and free which is a huge bonus thank youuuuuuuuuuuuuuuuuuuuuuuuuuuu

Using app

14 minutes

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 30, 2022

Avada has been super helpful in getting my FAQ page set up the way that I want. They also quickly responded through chat and provided excellent customer service.

Using app

About 2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 28, 2022

great support and customer service from Lydia! I have to give 5 star for this app and the Avada team for their great work!!! Thanks!

Using app

9 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 28, 2022

Liz helped me so much thank you for your support, must have application to boost your sales ! and it's ... free ;)

Using app

27 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 28, 2022

Chat agent was helpful. They understood my needs and fixed the issue right away. I would recommend using the support team if needed.

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 28, 2022

Abby from Avada provided Tiny Goat Small Batch Coffee Roasters (trytinygoat.com) with EXCELLENT tech support! She quickly increased the text size of our FAQs. Now we can all sleep at night knowing our customers can easily read our FAQs which is something that was (and still is) very important to us : ) Thank you Abby!

Using app

About 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 28, 2022

Great, friendly, polite, and helpful support. All the questions were answered in a few minutes. Thank you, Jasmine! <3

Store

woodmax

Using app

1 day

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 28, 2022

Nice support line and quick solutions. Liz was kind and quick Thanks to avada team for a great service.

Using app

6 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 27, 2022

juliana helped me so much thank you for your support. thank your for your support. she helped me so much.

Using app

4 months

Total reviews

1

Average rating

5.0