All reviews

Rating Breakdown

  • 5
    92% (602 ratings)
  • 4
    6% (42 ratings)
  • 3
    0% (2 ratings)
  • 2
    1% (4 ratings)
  • 1
    0% (2 ratings)

Reviews with Text

  • 98% (638)
Review RSS Feed Review RSS Feed

5 / 5 Share

March 2, 2026

Very happy about the responsiveness of the support team. I have asked for a specific customisation of the invoices, and the change has been implemented quickly and as requested. Thanks !

Using app

Over 5 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 26, 2026

Using app

About 1 hour

Total reviews

5

Average rating

4.2

5 / 5 Share

Feb. 26, 2026

Super service ! Olivia a su m'aider très professionnellement et rapidement ! Enfin un service reactif et reelement a l'ecoute ! je recommande !!

Using app

32 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 26, 2026

The team was extremely supportive and responsive. Especially Zim demonstrated great patience while assisting us and thoroughly clarified all our doubts. A very smooth support experience.

Using app

1 day

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 26, 2026

Avery was very helpful and professional. Perfect Customer Service.

Using app

Over 5 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 24, 2026

Store

ELLIPAL

Using app

About 1 hour

Total reviews

5

Average rating

4.4

5 / 5 Share

Feb. 23, 2026

Very fast response to request for help setting up my template, outstanding service. Highly recommend this App

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 20, 2026

We are using Avada’s invoicing app for our Shopify store, and our experience is very positive — especially when it comes to customer support. The support team is truly outstanding. They are responsive, patient, and genuinely committed to solving issues rather than providing generic answers. Every time we contact them, they take the time to understand our specific situation and offer clear, structured guidance. What we value most is their willingness to adapt to real business needs. The team is open to reviewing concrete examples, escalating matters to their technical department when needed, and helping us find the best possible configuration within the app. For growing ecommerce businesses, especially those operating in Europe with complex tax requirements, having a support team that understands operational and compliance realities makes a real difference. Avada’s team clearly cares about delivering not just a tool, but a reliable solution. We truly appreciate their professionalism and ongoing support, and we feel well accompanied as we continue to scale our business.

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 15, 2026

Très bon contacte et bien renseigner et efficacité

Using app

1 day

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 3, 2026

quick fix of the problem and good communication

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 3, 2026

Very helpful team and easy to use program, had a great experience with them!

Using app

Over 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 31, 2026

they helped me in a second. thak you so muchh

Using app

About 14 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 21, 2026

Point positif pour le support (Olivia) qui est rapide et efficace lorsqu'on a un soucis

Store

Skin-Kr

Using app

10 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 19, 2026

Easy to use and perfectly suited for my invoicing needs. The support team is extremely responsive and helpful. Special thanks to Avery for the clear explanations and fast assistance. Highly recommended!

Using app

About 2 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 17, 2026

PERFECT APP ! CUSTOMER SERVICE IS SO QUICK TO HELP ! PAMELA WAS THE BEST

Using app

Almost 4 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 17, 2026

amela est une personne remarquable : professionnelle, attentive et toujours agréable. Elle fait preuve d’un vrai sens du détail et d’un engagement sincère dans tout ce qu’elle entreprend. La communication est fluide, efficace, et on se sent en confiance dès le premier échange. Une excellente expérience, je recommande sans hésiter.

Store

Gaia

Using app

About 2 hours

Total reviews

4

Average rating

4.0

5 / 5 Share

Jan. 13, 2026

Great app and support team - thanks Russ!

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 6, 2026

Ethan was great assisting with changing the logo and removing the footer.

Using app

20 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 31, 2025

Super application, un support client réactif un grand merci à Avery !!!

Using app

About 16 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 27, 2025

me atendió Penélope la atención al cliente es excepcionalmente buena en la versión gratuita es hiperfuncional, aún sigo analizando migrar a plan de pago para mejorar experiencia a mis clientes. Por ahora 1000% recomendable!!!

Using app

Over 5 years

Total reviews

1

Average rating

5.0