All reviews

Rating Breakdown

  • 5
    92% (602 ratings)
  • 4
    6% (40 ratings)
  • 3
    0% (2 ratings)
  • 2
    1% (4 ratings)
  • 1
    0% (2 ratings)

Reviews with Text

  • 98% (636)
Review RSS Feed Review RSS Feed

5 / 5 Share

April 16, 2026

Iris, Olivia and other team members have been proactive and extremely helpful in making adjustments to our professional invoice template so it works well for our needs.

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

April 16, 2026

Iris, very kind and helpfull. Very fast also. Good service.

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

April 13, 2026

great support! Ethan was amazing!

Using app

21 minutes

Total reviews

2

Average rating

4.5

5 / 5 Share

April 13, 2026

Avery was very helpful with my issues

Using app

About 4 years

Total reviews

1

Average rating

5.0

5 / 5 Share

April 8, 2026

Très gentille et efficace. Merci Avery!

Using app

About 3 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

April 2, 2026

Super application ! Très facile à configurer et le résultat est vraiment professionnel. Les factures sont propres et personnalisables. Avery ainsi que toute l'équipe du service client ont été d'une grande aide et très réactifs. Je recommande vivement !

Using app

About 7 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

March 26, 2026

AVANA c'est top pour leur réactivité et ressoudre des problemes je vous le conseille a tous

Using app

10 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 26, 2026

Great Service by Avery, very helpful!

Using app

About 3 hours

Total reviews

3

Average rating

5.0

5 / 5 Share

March 18, 2026

Sav hyper rapide et très sympa ! Merci Abby :)

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

March 10, 2026

Zim hat mir sehr gut weitergeholfen! Danke!

Using app

1 day

Total reviews

1

Average rating

5.0

5 / 5 Share

March 2, 2026

Very happy about the responsiveness of the support team. I have asked for a specific customisation of the invoices, and the change has been implemented quickly and as requested. Thanks !

Using app

Over 5 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 26, 2026

Using app

About 1 hour

Total reviews

5

Average rating

4.2

5 / 5 Share

Feb. 26, 2026

Super service ! Olivia a su m'aider très professionnellement et rapidement ! Enfin un service reactif et reelement a l'ecoute ! je recommande !!

Using app

32 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 26, 2026

The team was extremely supportive and responsive. Especially Zim demonstrated great patience while assisting us and thoroughly clarified all our doubts. A very smooth support experience.

Using app

1 day

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 26, 2026

Avery was very helpful and professional. Perfect Customer Service.

Using app

Over 5 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 24, 2026

Store

ELLIPAL

Using app

About 1 hour

Total reviews

5

Average rating

4.4

5 / 5 Share

Feb. 23, 2026

Very fast response to request for help setting up my template, outstanding service. Highly recommend this App

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 20, 2026

We are using Avada’s invoicing app for our Shopify store, and our experience is very positive — especially when it comes to customer support. The support team is truly outstanding. They are responsive, patient, and genuinely committed to solving issues rather than providing generic answers. Every time we contact them, they take the time to understand our specific situation and offer clear, structured guidance. What we value most is their willingness to adapt to real business needs. The team is open to reviewing concrete examples, escalating matters to their technical department when needed, and helping us find the best possible configuration within the app. For growing ecommerce businesses, especially those operating in Europe with complex tax requirements, having a support team that understands operational and compliance realities makes a real difference. Avada’s team clearly cares about delivering not just a tool, but a reliable solution. We truly appreciate their professionalism and ongoing support, and we feel well accompanied as we continue to scale our business.

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 15, 2026

Très bon contacte et bien renseigner et efficacité

Using app

1 day

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 3, 2026

quick fix of the problem and good communication

Using app

Over 1 year

Total reviews

1

Average rating

5.0