All reviews

Rating Breakdown

  • 5
    93% (603 ratings)
  • 4
    6% (40 ratings)
  • 3
    0% (2 ratings)
  • 2
    1% (4 ratings)
  • 1
    0% (2 ratings)

Reviews with Text

  • 98% (637)
Review RSS Feed Review RSS Feed

5 / 5 Share

Sept. 21, 2024

Expert team members, Hana and Toby. Thank you so much for your quick support. Nice

Using app

About 1 year

Total reviews

1

Average rating

5.0

4 / 5 Share

Sept. 18, 2024

The default templates are pretty standard and I found needed a lot of customisation to meet Australian standards. Furtunately the team at Avada could make the changes very quickly via the online chat. Amy, Charles and Doris were very receptive and could do everything I needed. I found uploading a mock-up of what we wanted helped a lot.

Using app

1 day

Total reviews

1

Average rating

4.0

5 / 5 Share

Sept. 12, 2024

Thank you for your support especially to Abby and Maison !

Using app

About 4 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 9, 2024

Good app! Thanks to Abby for helping me set up the app

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 5, 2024

Audrey and William were very helpful in fixing my order issue, big ty

Store

Solar

Using app

13 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 30, 2024

Amazing customer and tech support. Shoutout to Tiana and Anivia! Definitely recommend.

Using app

Over 3 years

Total reviews

10

Average rating

4.9

4 / 5 Share

July 21, 2024

Okay, after a bad experience, they managed to help me in no time, so I'm changing my comment here. great and fast service by Tiana. Now my customers are able to see there invoices. thanks for helping!

Using app

About 2 hours

Total reviews

3

Average rating

3.3

Developer Reply

Dear Realifestore store owner, Thank you for sharing your feedback. We are truly sorry to hear about your dissatisfaction. At Avada, we strive to offer extensive support hours, with our technical support available from 8 AM to 2 AM (GMT +7) on weekdays and until midnight on weekends, while our customer support team is accessible 24/7 to address non-technical issues. We aim to cover as many hours as possible to effectively support our diverse customer base. We understand that there may still be instances where our availability might not meet everyone's needs, and we are continually working on improving our services. If you're willing, we would appreciate another opportunity to demonstrate the value of our app. We are committed to providing a positive experience and would like to invite you to reinstall the app so we can assist you further. Your feedback is crucial in helping us improve, and we hope to have the chance to better serve you in the future. Warm regards, Esther - Customer Success Lead

5 / 5 Share

July 16, 2024

Using app

12 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 2, 2026

I had an outstanding experience with the support team! I highly recommend their exceptional service!

Store

Bewell

Using app

Over 1 year

Total reviews

4

Average rating

5.0

5 / 5 Share

July 10, 2024

Je viens d'installer l'application qui à l'air plutôt bien et très pratique. Si vous avez une question vous serez très bien renseigné par le service client, comme Charles qui a su répondre très rapidement à ma demande et je le remercie fortement.

Using app

About 14 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

July 9, 2024

Kevin from the customer support was really helpful. He helped me to customize the invoice with coding just how I wanted it. I can recommend.

Using app

About 3 hours

Total reviews

2

Average rating

5.0

1 / 5 Share

April 3, 2024

Store

MAYDAN

Using app

1 minute

Total reviews

4

Average rating

2.8

5 / 5 Share

March 22, 2024

hana was perfect

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

March 20, 2024

Très bon service, rapide et efficace. Ils ont réglé mon problème en un rien de temps

Store

Solem

Using app

7 months

Total reviews

3

Average rating

5.0

5 / 5 Share

March 20, 2024

Great Support "Audrey"

Using app

1 day

Total reviews

1

Average rating

5.0

5 / 5 Share

March 15, 2024

Muy rápida y eficaz la ayuda por parte del todo el equipo de atención al cliente y en especial a Emily , muchas gracias!

Using app

About 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

March 15, 2024

Tiana and Anivia, check the problems and solve them in minutes! Great support! Many thanks!! BR Andreas from Kitchen Bastards

Using app

About 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

May 7, 2025

Quick answer when I need. Great experience! NIM is highly nice and professional!

Using app

About 4 years

Total reviews

2

Average rating

5.0

5 / 5 Share

March 5, 2024

Cool Team and very nice and helpful person in chat Audrey and William If you implement also filter by payment method, will this our all time favourite app :)

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

March 4, 2024

Emily helpt ons vaak fijn en snel! Top.

Using app

5 months

Total reviews

2

Average rating

5.0