All reviews

Rating Breakdown

  • 5
    92% (592 ratings)
  • 4
    7% (45 ratings)
  • 3
    0% (2 ratings)
  • 2
    1% (4 ratings)
  • 1
    0% (2 ratings)

Reviews with Text

  • 98% (633)
Review RSS Feed Review RSS Feed

4 / 5 Share

Oct. 25, 2023

i had to contact the support department as the templates we use were not compatible with our printer and were chopping line off the print. Sunny and Abby were superb and go the templates udated

Using app

Over 2 years

Total reviews

2

Average rating

4.5

5 / 5 Share

Oct. 23, 2023

Excellent service provided by AVADA, nothing is ever too much trouble. Would highly recommend.

Using app

Over 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 19, 2023

This is a great app! Really Great support. I have been relying on this app for our invoices. But what was missing was the customer company name. I got on to the Chat support and Abby was kind enough to help me add it in on the spot. Great support, Abby. Thank you.

Using app

Over 3 years

Total reviews

6

Average rating

4.8

5 / 5 Share

Oct. 18, 2023

Hana" and "William" nice!

Using app

About 1 hour

Total reviews

3

Average rating

4.3

5 / 5 Share

Oct. 13, 2023

Great service from Lizz, she was skilled and gave her time and was very patient

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 9, 2023

Many thanks to Esther for his help

Store

ebebek

Using app

About 1 year

Total reviews

11

Average rating

5.0

4 / 5 Share

Oct. 2, 2023

I had a few issues with the app but contacted Esther through chat and she was so helpful! Thank you Esther. :)

Using app

Over 1 year

Total reviews

1

Average rating

4.0

5 / 5 Share

Sept. 29, 2023

Great app. Support was helpful and accurate. I recommend this app.

Using app

About 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 27, 2023

Easy to use and quick responses along with pictures to help you navigate through the app.

Using app

2 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 25, 2023

The app does exactly what you need of it. The support team are also excellent (special mention to Hana!) who resolved an issue with the integration within minutes.

Using app

About 3 years

Total reviews

9

Average rating

5.0

5 / 5 Share

June 29, 2024

Been using Avada for customer invoices and they're amazing with their customer support. They've always assisted me and they're quick to respond whenever I need anything!

Store

AKRYPT

Using app

Over 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 14, 2023

Estoy encantado con esta aplicación. Recientemente, experimenté un problema técnico y quedé impresionado por la atención inmediata que recibí. Quiero expresar mi sincero agradecimiento, en particular, a Jasmine, quien demostró una atención al cliente excepcional con una respuesta rápida y un enfoque altamente profesional. Además, quiero mencionar a Anivia, la desarrolladora responsable de solucionar el problema, quien mostró una gran habilidad y eficiencia en su trabajo. En general, mi experiencia con esta aplicación ha sido extremadamente satisfactoria y la recomendaría sin dudarlo.

Using app

Over 2 years

Total reviews

7

Average rating

5.0

5 / 5 Share

Sept. 8, 2023

Quick service to make some changes on the PDF invoice Template, Hana was very efficient! Thanks Guy M.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 8, 2023

Awesome response.... Thank you

Using app

6 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 23, 2023

I like this app, the templates are simple and effective and look smart. The invoices are all automated so when my customers have their orders fulfilled, they receive VAT invoices. The customer service is exceptional. I had a few queries designing my emails and messing about in the settings and a lady called Hana was very helpful and had fantastic response times (30 seconds).

Using app

5 months

Total reviews

3

Average rating

4.7

5 / 5 Share

Aug. 24, 2023

On my second tech support chat, Liz was able to help find the step I was missing in changing order templates very quickly, so that I could get a customer documentation they required right away. It was a perfect experience that took maybe three minutes. Having support right there in invaluable... thanks so much Liz! On my first tech support chat I found the AVADA app works pretty well. With the help of Juliana from technical support, I was able to get the documents I needed for customers up and running in very little time just working with her through the online chat. Great work Juliana!! You really provided excellent service... thanks so much!

Using app

Over 2 years

Total reviews

1

Average rating

4.0

5 / 5 Share

Oct. 31, 2025

I would recommend this to all who owns an eCommerce website. Excellent app and really helpful and responsive customer service. Thank you to Kaitlyn who sorted out my issue. Looks just like I want it

Using app

Over 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

July 20, 2023

The Ava PDF Invoice Order Printer is perfect for our requirements. It's well priced, and the features it offers have been great for our business. I did encounter an issue with invoices for orders processed using the Volume Discount app, which was initially a worry. But the support team, especially Esther and Gideon, were absolutely fantastic. I heard back from them within 30 seconds of sending my message. With the help of my screenshots, they identified the code issue and had it sorted out in less than an hour. I was very pleased with their swift response and the high quality of customer service they demonstrated. I would definitely recommend Ava PDF Invoice Order Printer to any Shopify store owner looking for an efficient and reliable invoicing solution with a team that truly backs up their product.

Using app

About 1 hour

Total reviews

5

Average rating

5.0

5 / 5 Share

July 17, 2023

Jasmine ve Tony çok destek oldu. Tüm sorunlarımızı hızlıca çözdüler. Çalışmak için uygun bir uygulama ve ekip. Herkese teşekkürler.

Using app

About 1 hour

Total reviews

2

Average rating

5.0

5 / 5 Share

July 12, 2023

Great support, I asked for an extra feature regarding different tax rates to be automaticly put on the invoice. They did this very fast and in the correct Dutch way so compliments to them.

Store

Bixxs

Using app

27 days

Total reviews

1

Average rating

5.0