All reviews

Rating Breakdown

  • 5
    95% (7,324 ratings)
  • 4
    3% (250 ratings)
  • 3
    0% (28 ratings)
  • 2
    0% (12 ratings)
  • 1
    1% (92 ratings)
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5 / 5 Share

Oct. 12, 2024

SO Riky the Best Tech for support quality thanks

Using app

6 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you! We're glad Ricky could provide excellent support. If you need any further assistance, don't hesitate to reach out!

5 / 5 Share

Oct. 12, 2024

Ricky was very helpful. He even explained in detail some of the meanings that I didn't know. He took me through one by one features regarding fixing issues in product pages for SEO better optimisation results.

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your feedback! We're pleased Ricky could guide you through the SEO optimizations. We're here to help whenever you need us!

5 / 5 Share

Oct. 12, 2024

Even on free version the app is very useful and offers a lot of guidance to optimise SEO. The customer support is very good, specifically Kevin was extremely helpful in answering any questions I had :)

Using app

About 1 hour

Total reviews

3

Average rating

5.0

Developer Reply

Thanks for the great review! We're happy that Kevin was able to assist you. Let us know if you have more questions—we're always here to help!

5 / 5 Share

Oct. 12, 2024

I recently encountered some issues with the Avada app on my Shopify store, and I reached out for help. Mr. Kevin provided outstanding support! He was incredibly knowledgeable and took the time to understand my issue thoroughly. Not only did he guide me through the troubleshooting process, but he also offered clear and concise explanations that made it easy to follow along. His patience and professionalism made a huge difference, and I felt truly supported throughout the process. Thanks to Mr. Kevin’s assistance, my issue was resolved quickly, and my store is now running smoothly. I highly recommend reaching out to him for any Avada or Shopify-related concerns. He’s a true asset to the team!

Using app

2 days

Total reviews

1

Average rating

5.0

Developer Reply

We really appreciate your thoughtful review! It's wonderful to hear that Kevin's assistance made a difference. We'll be sure to share your kind words with him. Please reach out anytime you need more support!

5 / 5 Share

Oct. 11, 2024

⭐️⭐️⭐️⭐️⭐️ Outstanding Customer Service – Ricky is the Best! Avada has been a game-changer for my shops, and a big part of that is thanks to Ricky! The customer service is truly amazing – Ricky is always so friendly and quick to respond, making sure that all my stores run smoothly. No matter the issue, Ricky goes above and beyond to help out, ensuring a seamless experience every time. If you’re looking for top-notch support, Avada and Ricky are the way to go! Highly recommend!

Using app

Over 1 year

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for such a detailed and glowing review! We're thrilled Ricky could make a positive impact on your experience. We're always here to help keep everything running smoothly—don't hesitate to reach out anytime!

5 / 5 Share

Oct. 11, 2024

The app works great. However, what truly sets this app apart from others is definitely its customer support. I spoke with Penelope, and she is amazing. She answered all of my questions with patience and respect. It's truly a remarkable experience. Most programs can do what this app does, but they cannot offer the level of service this app provides. The greatest advantage of this company is working with experienced people like Penelope. Best regards to everyone.

Using app

16 days

Total reviews

1

Average rating

5.0

Developer Reply

We appreciate your thoughtful feedback! We're delighted that Penelope could assist you with patience and care. Providing top-level service is our priority, and it's wonderful to hear we met your expectations. Reach out anytime—we're here for you!

5 / 5 Share

Oct. 11, 2024

Super helpful support team - thanks for the quick set up!

Using app

About 22 hours

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for the kind words! We're happy our team could assist with the setup quickly. Let us know if there's anything else we can do for you!

5 / 5 Share

Oct. 11, 2024

Good App, Support is always fast to respond and are so helpful.

Using app

12 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your continued support! We're glad our team has been responsive and helpful throughout your experience. We're always here whenever you need us!

5 / 5 Share

Oct. 11, 2024

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 11, 2024

it's a very easy to use app and the support is helpful, when I got an issue, Melody supported quickly and solved my questions almost instant. Thanks!

Using app

About 1 month

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for your kind words! We're delighted to hear that Melody was able to assist you promptly. If you have any further questions or need help, we're always here for you!

5 / 5 Share

Oct. 10, 2024

Avada is a great app for Shopify store owner. The support theme is always there to answer all your questions and provide the necessary help.If they can not help you right away they escalate the issue to their tech team.

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the kind words! We're happy to hear that our support team could assist you efficiently. We're always here to help—feel free to reach out anytime!

5 / 5 Share

Oct. 10, 2024

It is very helpful App with very fast online support. Well worth trying for your business.

Using app

11 months

Total reviews

2

Average rating

4.0

Developer Reply

We appreciate your positive feedback! It's great to know our app and support team are adding value to your business. Let us know if we can assist further!

5 / 5 Share

Oct. 10, 2024

estou conseguindo otimizar minha loja!

Using app

23 days

Total reviews

1

Average rating

5.0

Developer Reply

Muito obrigado! Estamos felizes que você está conseguindo otimizar sua loja. Conte conosco para o que precisar!

5 / 5 Share

Oct. 10, 2024

nice work

Using app

11 months

Total reviews

4

Average rating

3.5

Developer Reply

Thanks for your feedback! We're glad you’re satisfied with the app.

5 / 5 Share

Oct. 10, 2024

After i had some problems with some SEO content, Christian really helped me with this thank you!

Store

Maliyah

Using app

About 2 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your kind review! We're delighted that Christian could assist you with the SEO content.

5 / 5 Share

Oct. 10, 2024

Amazing plugin! Support was amaing and helped in all issues we had! Thanks Judy! Surely will use on all stores from now on! Also onboarding was very simple!

Store

Petzii

Using app

--

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for the fantastic review! We're delighted that Judy could assist and make onboarding simple for you. We look forward to supporting your other stores in the future.

5 / 5 Share

Oct. 10, 2024

Just as I was about to cancel my subscription, Kevin, Andrew and Max saved the day. They helped me resolve some issues I could not deal with as my tech skills are next to zero. Many thanks guys, do the same for the next person.

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

We're so glad Kevin, Andrew, and Max could help resolve your issues just in time! Thank you for giving us the chance to assist.

5 / 5 Share

Oct. 10, 2024

Not only helps us the app with optimizing our SEO. The support is outstanding. Penelope and technician Raymond did a great job helping me ASAP as there occurred a problem while using the speed optimizing feature. Would recommend to everyone!

Using app

About 1 year

Total reviews

8

Average rating

4.9

Developer Reply

Thank you for the great feedback! We're thrilled that Penelope and Raymond could assist with your SEO and speed optimization needs. We're always here to help whenever you need us!

5 / 5 Share

Oct. 10, 2024

All perfect, is the best which I ever had <3

Store

My Store

Using app

11 days

Developer Reply

Thank you for the wonderful review! We're thrilled to hear you're enjoying the app.

5 / 5 Share

Oct. 10, 2024

I had an issue with duplicate H1 titles and Lydia and Toby were very quick at fixing this for me.

Using app

About 1 month

Total reviews

6

Average rating

5.0

Developer Reply

Thank you for your feedback! We're glad Lydia and Toby could resolve the H1 title issue quickly. If you need any further assistance, feel free to reach out!