Avada AI SEO Image Optimizer
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Great app and got a generous quota of image optimisation quota
I have had a great experience with all Avada apps. I've recently needed to downgrade services for my business and was thrilled to find a free app that could hopefully help my site get more traffic. During set up, I had an issue with page loading and Christian with support provided immediate help. He was quick & knowledgeable. I am eager to see how my site does with this new happy and happy to know that fantastic support is available!
Very quick and professional approach to the problem with quick and easy solutions, Rick really did work well to clear my doubts and help with more information on taking it one notch up Great work Rick. Most appriciated
Excellent customer service from Thomas... I highly recommend this SEO app!
Very helpful app, easy to use, updated regularly, and the customer service (Our agent was Thomas) are very responsive and helpful.
ricky its really help me to optimize my website
I have been using Avada AI SEO for a while now. It has been very helpful. I appreciate the customer support I have received Tiana. Thank you Katherine
Amazing customer service. Wasn't expecting an agent to respond to a small request.
Avada is a great app honestly i use it for 3 of my stores , the app is simple and easy to use and makes SEO ranking actually enjoyable , i also want to thank Ricky for helping me out especially for giving me some extra free SEO audits! he is a life saver! i would recommend this app 10/10!
Lots of quick SEO tricks to help your website rank. Expert support from Tobias and Christian who resolved the issue in my codebase quickly.
ok
Hi Tailooo Pet, We're so sorry to hear you've been experiencing issues. That's absolutely not the experience we want for you! We'd also like to let you know that there was a minor server issue around that time which may have affected your experience. This was fully resolved shortly, and we've taken steps to ensure it won't happen again. We've actually sent you a few emails to follow up, but it seems they may not have reached you. Could you please check your spam/junk folder and reply to us there? We'd love to get things sorted for you right away. We've also reached out via live chat message directly on your store. Feel free to reply there and I'll personally make sure you get the support you need! Thank you for your patience, and we truly look forward to making this right. Best regards, Esther Customer Success Lead
GOOD
Dear DDY GROUP CO.,LTD., Thank you for your feedback, and we’re sorry to hear that your experience didn’t meet expectations. We completely understand how confusing it must have been when encountering issues related to your subscription and credits. Regarding the subscription, we’d like to clarify that when an app is uninstalled, the subscription is automatically canceled as part of Shopify’s standard process. You can feel confident that we’re always happy to support a refund for unused days in your billing cycle, and you’re welcome to start a new subscription at any time if you choose. As for the credits, we noticed that you were able to use them normally for a period of time. When the glitch occurred, our team took time to investigate and has since added the correct number of credits to your account. That said, we sincerely apologize for any delay you may have experienced during this process. We’ve reached out to you several times via email and live chat but haven’t yet received a response, so we haven’t had the chance to address your concerns directly. To help resolve anything that may still be unclear and make things right for you, we would greatly appreciate it if you could reply to us via live chat at your convenience. We truly value your business and look forward to your response. Best regards, Nim
Gebruik het nu al een tijdje, gemakkelijk in gebruik en bij een probleem veel hulp! zeer tevreden van. Een shopify winkel eigenaar.
Penelope was very helpful and kind throughout the whole process. She answered my questions clearly and made everything easy. I really appreciate her support and look forward to seeing the review published.
Very useful SEO app with great support. Easy to navigate, and the recommendations have helped improve our store's visibility.
Kevin help me out, he did great i told him what was the issue and he got it fix, thank you bro
The app is really helpful and the customer support team is the best, they help you and assist you with all your inquiries.
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