Avada SEO Image Optimizer
Shopify SEO app
Rating
4.9
feedback
3,996
chart
#163
All reviews
Review RSS Feed
May 23, 2024
The customer service is not what it used to be.
Dear Cloud Cat Store Owner, We wanted to follow up on your recent experience with Avada SEO Suite. We're sorry to hear that you were not able to achieve the setup you were aiming for, and we apologize for any frustration this may have caused. We noticed that you were trying to use the page title as the title tag and the meta title (SEO title) as the H1 to differentiate them on your product page. we understand that this is an important aspect of your SEO strategy, and we're sorry we couldn't assist you effectively in achieving this. We strive to provide the best support and solutions for our users, and it's clear we fell short in your case. If you have any further details or specific requirements, we would love another opportunity to assist you. Our goal is to help you get the most out of our app, and we are committed to resolving any issues you may have faced. Thank you for giving Avada SEO Suite a try, and we hope to have the chance to make things right. Best regards, Avada Support Team
June 22, 2022
I uninstalled the theme because this app caused the theme to crash. Numerous .aio files need to be removed and code modified after uninstallation.
Hi, This is Daisy, your account manager at AVADA. I am writing this email to follow up on your 1 star- experience with our SEO Suite app. First of all, I am so sorry to hear that you can not use our app any more because of the crash. We never want this to happen to you and will do everything we can to bring everything back to its original version. There is an function to auto remove code before uninstallation. Please click on this button to remove all app code before you uninstall the app (https://prnt.sc/CgHYCvXM6SJm) We are working hard to reproduce the issue and really need your cooperation to figure out what was wrong. At AVADA, we want nothing more than your success and satisfaction. Please check your mailbox for further update. Thank you Daisy
June 21, 2022
Wanted to try it and asked for support. Esther responded in miliseconds ( even without the app;) And helped me out to install and test it. Even with a score from around 80 points on Lighthouse this app managed to get it up to 96! More then happy with the results.
June 21, 2022
Marcus did an amazing job helping me with my SEO needs. He was very professional and effective. I would definitely recommend it.
June 21, 2022
I used this app to help me speed my store up. But I messed it up until Tony helped me by adding a code snippet to my theme. The speed improved a lot! Thanks Tomy!!
June 20, 2022
We are very happy with this app. Special thanks to dear Marcus from the live support team for their help.
Dec. 22, 2023
Hana was really helpful, my website loads much faster now after he helped with the optimization. Great app, great service!
June 19, 2022
This is the best app for SEO. Jasmine helped me a lot with the optimizations for my website and now everything works perfect.
June 19, 2022
Great experience using the app! Excellent service received from Candace! A MUST HAVE app in your store! Thanks!!
June 19, 2022
Thanks Emily. Really helpful. I am still a beginner in SEO optimization and your help was pretty valuable
June 19, 2022
Installed the app and immediately got some help from Liz who increased my site speed by over 20. I had the app before and I noticed a difference when i uninstalled. Thank you to Liz for her friendly and quick help. Defo recommend
June 19, 2022
The app is easy to use and there are surprisingly many free functions that I can apply to my website. Avada customer service is also on point. I got in touch with their staff Liz when I had some request, and she was very knowledgable and responsible. I can recommend their app to Shopify users and I look forward to experiencing more functions in the future.
June 18, 2022
I love this app - it gives me extra help when I need it and the customer support is amazing. Thank you Esther, I appreciate it!
June 18, 2022
I came across this app after a search on google and while seeing how it works, it gave me the option for a free website speed up so I gave it a try. Abby from customer service was very helpful with that and did a great job.
June 18, 2022
I used this app , its has excellent customer service. Prakash has done an a amazing job at helping increase my sites speed. Amazing , Absoultly recomended
March 6, 2023
Hana was an outstanding support, fixing some problems I had. Thank You so much. The app is good but I would suggest the monthly plan fees to be less expensive
June 18, 2022
estou gostando bastante, a atendente me ajudou bastante também e otimizou a minha loja e ficou mais rápida
June 18, 2022
Emily has provided quick, efficient and friendly support in optimizing the images on our shop, resulting in significantly quicker loading times!
Sept. 29, 2022
So far the app has been great. And the support from Avada is what all apps should be. Prakash from support was super helpful and quick to respond and easy to understand. Thanks,