All reviews

Rating Breakdown

  • 5
    95% (3,800 ratings)
  • 4
    3% (111 ratings)
  • 3
    0% (13 ratings)
  • 2
    0% (10 ratings)
  • 1
    2% (64 ratings)

Reviews with Text

  • 97% (3,897)
Review RSS Feed Review RSS Feed

5 / 5 Share

May 20, 2022

A colaboradora Esther muito prestativa. O aplicativo e muito últil. Parabéns pela a iniciativa do aplicativo. Realmente sensacional.

Using app

3 days

Total reviews

2

Average rating

5.0

5 / 5 Share

May 18, 2022

It's a great App, helps a lot !!! I really appreciate Jasmine's quick and professional response, thanks.

Store

Yeslak

Using app

41 minutes

Total reviews

4

Average rating

5.0

5 / 5 Share

Sept. 17, 2024

Ricky helped with a issue on my website instantly!!!

Using app

Over 2 years

Total reviews

6

Average rating

5.0

5 / 5 Share

May 14, 2022

Amazing Fast Improve and very good service. Highly recommend this app. You must have this i like this app, support is very fast, its easy to use, all the feature are very impressive

Using app

8 months

Total reviews

3

Average rating

5.0

5 / 5 Share

May 11, 2022

Thanks Esther for the wonderful speed up! App is pretty good and easy to work with. Support is amazing!

Store

DOTMOM

Using app

About 1 year

Total reviews

1

Average rating

5.0

4 / 5 Share

May 13, 2022

Update: While the below issue was a huge problem, their team did everything possible to get the issue fixed for us as quickly as possible. They originally said it would be 7+ hours before someone could fix the issue due to the time difference but they were able to get it fixed for us in an hour or so. They also took it as a learning lesson to create a backup first so this issue would not arise again. I understand things can happen out of their control so I have updated my review to show that they worked quickly and diligently to get everything fixed for us after hours and have taken precautions to prevent this from happening again. Thank you again! I just installed this app and used the minification feature and it has now given me an error on EVERY collection page making my shop unshoppable and nobody can fix it for 8 hours?!? that is crazy and I would be very hesitant about downloading this app if you are not familiar with code and can not fix errors on your own

Using app

2 days

Total reviews

19

Average rating

4.9

Developer Reply

Hi there, I am Daisy, your account manager at AVADA. Firstly, I am deeply sorry about the issue you encountered. We never want this to happen to you. Our team has fixed the issue for you. I have just sent an email to your mailbox. Please help me check our message and solution to remove the app code. Many thanks for your collaboration and we hope to sort it out for you soon Best regards, Daisy

5 / 5 Share

May 10, 2022

I've used Avada's SEO for quite some time and its been very helpful. The platform itself is fantastic and the customer service is superior, I was very lucky getting assistance from the lovely Esther. Definitely recommending this app to my friends.

Using app

11 months

Total reviews

4

Average rating

5.0

5 / 5 Share

May 9, 2022

We use the PRO version of this app to help make sure we're doing the best we can in-house with our SEO and it's great for anyone without any experience with SEO and really helped us boost our sales. The team behind the app are also very helpful and quick to help!

Using app

8 months

Total reviews

3

Average rating

5.0

5 / 5 Share

May 9, 2022

After having some questions regarding the app and some of the functions, Marcus from their support helped us understanding the usage of the different functions and decided to give out some extra support for free. These guys are very service-minded and tries to help the customer all they way. Thank you a lot!

Using app

About 2 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

May 8, 2022

Excellent support. Roger was very efficient and helpful. The app is intuitive and easy to follow. Looking forward to seeing it in action.

Using app

About 2 hours

Total reviews

24

Average rating

5.0

5 / 5 Share

May 9, 2022

Excellent support from this app. Hope this app can improve the page speed on my website. Planning to upgrade to the Pro plan as soon as possible. Thanks to Esther for her help.

Using app

12 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 7, 2022

Very useful app, especially the guidance and help from , my customer service Esther, my site speed has improved a lot now.

Using app

11 months

Total reviews

5

Average rating

5.0

5 / 5 Share

May 5, 2022

It is a very good app and loving it. I am happy the amount of support I get from the team, they really helpful, especially Jasmine, she was quick in resolving issues I had and within a short amount of time too...I recommend it.

Using app

2 months

Total reviews

3

Average rating

5.0

5 / 5 Share

May 5, 2022

Great customer service - top-notch service from Jasmine!! Appreciate the prompt response & help given. Thanks!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

May 4, 2022

very good app, excellent customers service ,they were very helpful, I want to thank Mr prakash for helping me

Store

Damson

Using app

2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

May 4, 2022

this is good app for optimizer page speed . and "Candace" is so helpful and provide good customer service.

Using app

11 days

Total reviews

2

Average rating

5.0

5 / 5 Share

May 3, 2022

The app has worked wonderfully so far and customer support especially Prakash has been very responsive and helpful. Thank you!

Using app

3 months

Total reviews

9

Average rating

5.0

5 / 5 Share

Nov. 5, 2024

I really liked the customer service and that the app is there to help. Since I have basic knowledge of SEO, I appreciate that I can contact someone and get help. They were also really nice.

Using app

About 1 month

Total reviews

5

Average rating

5.0

5 / 5 Share

May 1, 2022

Was easy to navigate and use, made a noticible improvement and I continue to keep installed. Excellent user help on the live chat function. Marcus was able to fix my issue and went on to make big changes to the pagespeed insight numbers within minutes

Using app

5 months

Total reviews

2

Average rating

5.0

5 / 5 Share

May 1, 2022

Very helpful and easy to use. The support services are also friendly and respond quickly. Definitely would recommend it

Using app

About 1 hour

Total reviews

5

Average rating

5.0