Avada AI SEO Image Optimizer

June 14, 2022

I just had Marcus help me with some things on the app. He was very helpful, easy to understand and good with suggestions to help us boost our speed. The app itself has helped us immensely in getting us traffic.

June 13, 2022

I have just signed up for the pro plan in order to speed up and optimize my store. Liz from customer service was very helpful in making my decision.

June 13, 2022

It seems to work as promised and I had a chat with Emily from the customer support and she was very helpful and nice.

June 14, 2024

Not only is this app simply amazing, but "hana" was able to answer my questions and resolve issues on my site. Many thanks to the Avada team.

June 12, 2022

Big shoutout to AVADA's support Jasmine, patience and efficient, my website is significantly faster with her assistance.

June 12, 2022

I have enjoyed the customer service for this app, they are very responsive and make sure my concerns are fixed quickly. I highly recommend the app!

June 12, 2022

I used this app to improve the store. The support Team (Marcus) is so helpful and improved my store speed up to 99. He is the one!

June 11, 2022

Very good support from Marcus today, it only took him a few minutes to do what I had been trying to do for an hour.

June 11, 2022

As usual, my store is three times faster than before. Thank you for your quick support. And also answering the questions I always ask is really a great application and excellent service

June 11, 2022

Great App easy to use with helpful support chats. Had Roger recently help me out on some issues with links and clarity

June 10, 2022

my site was slow I click on the free speed up my app, and Esther came on and took a look at my website and got it sped up, so im happy that my site is now faster, Im new just starting out and now we are going to start adding more inventory...thanks again Esther

June 10, 2022

Had a great customer-service experience with Candace. I was recently using the image optimizer feature of the Avada app (which is great, btw), and wasn't sure if it was working properly. Candace was polite, professional, and thorough. She was able to show me, with screen shots, that the app was definitely working the way it was supposed to. Thanks, Candace!

June 10, 2022

Supporto preciso e veloce. Alcune funzioni dell'app vanno sbloccate manualmente da un operatore, ma una volta fatto questo il sito risulta davvero decisamente più snello e veloce. Per ora esperienza più che positiva.

June 10, 2022

This app immediately helped to speed up my store with the help of the great support team. I'll continue to monitor and use the tools they recommended.

June 9, 2022

I've been seeing my page speed slowly decrease over a few days. I wasn't sure what was going on but I reached out to their support and Emily assisted me with boosting the speed right back up! Thank you Emily for all of your help!

June 9, 2022

Fantastic service and really friendly advice, a great app from a great company! Jasmine was super quick and sped our website up within minutes!

June 9, 2022

Thanks Avada Support, specially Marcus for helping me out increasing my website speed score on PageSpeed Insights.

June 9, 2022

Excellent customer support Marcus helped me a lot. Among the highest levels of customer service I have experienced. thumbs up buddy

June 9, 2022

I am very thank you the customer service Liz patiently helped us answer a lot of questions. I hope this APP can help my website speed up the page speed and compress and optimize pictures, it is very important.

Oct. 5, 2023

UPDATE: Still horrible. Horrible service. Horrible product. Horrible effort to try to fix own efforts. Have spend so much money for them to simply destroy my shop multiple times. They keep you in the wheel by worsening your site even more if you happen to delete their app. Very smart indeed. Avada made our site around 30 % slower and destroyed crucial functionality on our website. We asked for help to increase our Google pagespeed score that was 33/90. Avada asked for access to the store. The developers messed the code up, and destroyed crucial apps from our store - my search field. After the changes that was supposed to increase our pagespeed score, the edits and code that Avada inserted DECREASED our pagespeed by around 30 %. While it was 33/90 before contacting Avada it was 20/70 after Avada messed with our code. We contacted Avada multiple times in order to get it resolved, without anyone being able to fix the issues they created themselves. We were basically left with a "sorry, we can't do it." One of the times editing our store they were able to get our search field back for a brief moment. After messing with the code again, they destroyed that again. Meanwhile Avada has indirectly tried to blame us for the mistakes, indirectly claiming that we had changed the theme (which we had not) and tried to blame that as the reason for the lower scores, although the theme has not been changed at any time. As I am writing the issues has still not being resolved, and has potentially led to lots of losses for us, as we now have a substantially slower site and our search field is not working due to Avadas mistakes. After 4 attempts (!) without being able to get the score back to what it was, and not being able to get our search field back I have now decided to delete the app and all the coding in hopes of it resolving the issue. Let's see. Absolutely incredible. And we had the premium plan. Also, the "speed up" changes on the app itself does not work - not any of them will increase your site speed - at least not our site. WE cannot comment on the other features, as we have not tested those.