Avada SEO Speed Image Optimize
Shopify SEO - On-page audits, Site Performance optimization
Rating
4.9
feedback
7,347
chart
#74
All reviews
Rating Breakdown
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Feb. 1, 2024
On app install page showing free to install, after install everything is paid only alt text free
Dear Raza Gems LLc store owner, Thank you for sharing your feedback about the Avada SEO Suite app, and we apologize for any confusion or frustration you've experienced. We genuinely appreciate users like you who take the time to provide valuable insights. I want to assure you that we take your concerns seriously and are committed to addressing them promptly. To better assist you, could you please provide more specific details about the discrepancies you encountered after installing the app? Understanding your experience in more detail will help us investigate and resolve the issues effectively. Additionally, our team is here to help guide you through any questions you may have about the app's features, pricing, or functionality. Please don't hesitate to reach out with more information or any further queries, and we'll do our best to assist you. Thank you for your understanding, and we look forward to resolving this matter to your satisfaction. Best regards, Avada Support Team
Jan. 26, 2024
When I decide to uninstall your spammy app, REMOVE ALL THE CODE FROM EVERYWHERE YOU f...................... Your settings, and code is everywhere regardless if I uninstall. TERRIBLE APP
Jan. 23, 2024
Extremamente ruim, instalamos para testar e decidimos não comprar, deixou a vitrine da loja sem imagens, extragou todo o e-commerce. Inacreditável!!!! Merecem um processo!
Jan. 11, 2024
( Free SEO and speed optimization included ) Although it is written in their free service, there is no such feature. I tried it and my site speed dropped from 45 to 38.
Jan. 2, 2024
Beware of this app,,, it breaks my data. VERY VERY BAD, i dont understand the good reviews here. i want my money BACK !
Dec. 27, 2023
Worst app I’ve seen. It totally broke my site and got suspended from Google. Now I have to invest +500€ to get my site working again. DO NOT USE THIS APP
Nov. 29, 2023
Support is excellent but the app was not helpful. Initially our Page Speed was as high as 60 for the mobile version our site but later it fell to 27. We contacted them and they made a few changes here and there but could not take it beyond 40. We were told to remove certain apps and removed the non-essential ones but didn't make much of a difference. I am thankful to Emily and her team for all the help and support, but we can't keep continue to pay for an app that doesn't works.
Nov. 25, 2023
Ist wohl eine gute App, nach so vielen Bewertungen, aber wenn man sie deinstalliert bleiben so viele Artefakte auf der Website übrig, was sehr viel Arbeit verursacht, wenn man nichts mehr von der App haben möchte. Ich habe immer noch eine Avada Produkt Kategorie obwohl ich der aufwändigen Anleitung gefolgt bin um alle Spuren zu entfernen. Sehr schlecht gemacht von den App Entwicklern!
Liebes Lampenwunder-Team, Zunächst einmal möchten wir uns für eventuelle Verwirrung oder Unannehmlichkeiten während des Deinstallationsprozesses entschuldigen. Wir schätzen Ihr Feedback aufrichtig, da es uns hilft, unsere App und unsere Supportmaterialien zu verbessern. 1. Entfernen von Restcode: Wenn eine App aus einem Shopify-Shop deinstalliert wird, verliert sie sofort den Zugriff auf den Shop. Das macht es für die App zu einer Herausforderung, automatisch alle verbliebenen Artefakte oder Code zu entfernen. Dieses Verhalten ist nicht einzigartig für unsere App; es ist so, wie die Plattform von Shopify mit allen Apps funktioniert. Bitte seien Sie versichert, dass unser Team Ihnen jederzeit zur Verfügung steht, um Ihnen bei der Entfernung von verbliebenem Code oder Artefakten zu helfen, wenn Sie Unterstützung benötigen. 2. Avada Best Seller Collection: Sie haben eine Avada-Produktkategorie erwähnt, die trotz sorgfältiger Befolgung der Deinstallationsanweisungen nach der Deinstallation unserer App verblieben ist. Diese Sammlung wird für die Funktion der Bildoptimierung unserer App erstellt. Sie ist auf den Status "Entwurf" gesetzt und beeinträchtigt nicht die Funktionalität oder Sichtbarkeit Ihres Shops. Sie können diese Sammlung sicher löschen, wenn sie nicht mehr benötigt wird. Wir erkennen an, dass unsere Deinstallationsanleitung diese Sammlung möglicherweise nicht explizit erwähnt hat, und wir werden sie für bessere Klarheit aktualisieren. Um uns dabei zu helfen, Sie weiter zu unterstützen, könnten Sie weitere Details zu spezifischen Problemen bereitstellen, die Sie seit der Deinstallation unserer App festgestellt haben? Wir möchten sicherstellen, dass Ihre Website reibungslos funktioniert, und alle ausstehenden Probleme so schnell wie möglich lösen. Wir freuen uns darauf, etwaige Probleme zu besprechen und Ihre Anliegen zeitnah zu klären. Unser Team steht Ihnen zur Seite, um sicherzustellen, dass Ihre Erfahrung mit unserer App und unserem Support Ihren Erwartungen entspricht. Mit freundlichen Grüßen, Das Avada-Support-Team
Nov. 20, 2023
My speed score plummeted over 10 points after I installed this app. When I told this to support they answered that their "speed up features are only available on paid plan". I didn't need speed up features before this.
Dear Cassie's Critters & Creations team, Firstly, we sincerely apologize for any negative impact our app may have had on your speed score. Your feedback is incredibly valuable, and we are dedicated to swiftly resolving this issue. We want to acknowledge any confusion resulting from our response regarding the "speed-up features." It seems there was a miscommunication, and we thank you for bringing it to our attention. To address your concerns and ensure a resolution, we would like to offer you a complimentary review of your setup to identify and rectify any performance issues. For a more in-depth investigation, could you please provide additional details about the Google report indicating a drop in your speed score after enabling the app? This information will greatly assist us in expediting the resolution process. We also genuinely hope that you can consider re-installing the app in order to work toward the best solution. If you are open to this review, please let me know, and we will provide the necessary support to enhance your experience. Thank you for your understanding, and we appreciate the opportunity to address and improve your experience with our app. Best regards, Avada Support Team
Oct. 28, 2023
After using its free trial the app tried to automatically charge my card. I tried to contact the developer many times, but I could not reach. They do not respond via e-mail. The support team is dysfunctional. Even though I wrote about the problem many times, they could not offer a solution. They usually ignore this. Finally, one of them said they would refund me after paying the money. So I did as I was told. However, even though more than seven days have passed, I have not received a refund. I still cannot reach the help center about this situation. I paid for it even though I didn't use it. As a result, I do not recommend the application.
Oct. 22, 2023
Uninstalled app and it left liquid files and a theme! Now my site has a liquid error at the top of the landing page
Oct. 10, 2023
App is not that easy to use. Support is very slow and almost sometimes never responding. it has been 2 weeks now where I cannot use the app or login to make any edits or changes. I emailed and contacted them several times and go no response. I have been wasting money now on this app for so long. I would not recommend it.
Hi, We’re sorry to hear you did not have a great experience with our app. Since we haven't had a chance to communicate before, please let us check the issue for you. I have sent an email to your mailbox. Please help me check our message and solution to make the best use of it Many thanks for your collaboration and we hope to sort it out for you soon Best regards, Avada Support Team
Oct. 5, 2023
Gosh !This software company is going to really drive me to pieces. The attitude of the customer service staff is very good. The efficiency of the engineers and background staff cannot be said to be very poor. They can only be said to be not working. I have been repeatedly delayed for a month. Should I continue to spend unnecessary money? You are exaggerating.
Hi, We sincerely apologize for any inconvenience you've experienced. We understand your frustration and have already reached out via email to address your concerns. Your feedback is invaluable, and we are committed to resolving this matter promptly. Thank you for your patience. Best regards, Avada Support Team
Oct. 4, 2023
Very bad experience.. After installing app when I started image optimization than it stuck after some time... After contact customer care it start ... Again after some time it stop... No technical team available to resolve issue instantly. As per customer care she said me to wait 2 to 3 days for resolving issue. Very discouraging experience...
Hi, We're genuinely sorry to hear about your experience. Your frustration is understandable, and we apologize for the inconvenience. We've already sent you an email to address this issue promptly. Your feedback helps us improve, and we're committed to resolving this matter as soon as possible. Thank you for your patience. Best regards, Avada Support Team
Oct. 3, 2023
It seemed to slow down my page speed scores but the bigger problem is now I'm having to take time to manually remove leftover code that wasn't removed by the uninstall function. Now I have to figure out how to remove this line of code: Liquid error (layout/theme line 8): Could not find asset snippets/avada-seo.liquid
Hi, Thank you for your review. Our SEO expert has contacted you and is helping improve the Store speed. Kindly keep in touch so that we can assist you better. Our analysis has revealed that the second slide show on your homepage is currently being lazy-loaded. This could potentially be a contributing factor to the issue of Largest Contentful Paint (LCP) and overall score. With our expertise, we anticipate significant improvements that can elevate your site's speed score to 65 or even beyond. We would appreciate your thoughts on our proposed solution. We have sent you a follow-up email. Please kindly check your mailbox to get our update and solution. Thank you so much for your generous support! I am looking forward to hearing from you soon. Best regards, Avada Support Team
Sept. 30, 2023
I initially tried a different Avada app and was disappointed, but decided to give the company another shot. Initially, things seemed promising, but then my website's speed scores plummeted to below 30%. When I reached out for support, they requested access to my store and attributed the issue to changes in Google's speed policies. Despite claiming to work on the issue for over a month, there was no improvement, and they continued to blame Google. Moreover, they never took the initiative to contact me unless I reached out first. Based on my experience, I can't recommend Avada products. The service was lacking, to say the least. ps: I have used this app more than 3 months, but they asked me to remove it before removing the code.
Hi, Thank you for your review. We would like to acknowledge that there have been recent changes in Google Page Speed that have impacted our service. We want to clarify that we are not placing blame but rather highlighting the current situation. It remains our responsibility to address any bottlenecks, and we acknowledge that despite our best efforts, we have not been able to find a comprehensive long-term solution until now. This experience has been a valuable lesson for us and we are committed to continuous improvement. Please accept our warmest regards, and rest assured that we are wholeheartedly committed to addressing any concerns you may have. We eagerly anticipate the opportunity to assist you in the coming time Please check your email box for further update Best regards, Avada Support Team
Sept. 26, 2023
I regretfully installed the Avada SEO Shopify app with the hope of boosting my store's performance. However, my experience with this app has been nothing short of frustrating and disappointing.Before installing the Avada app, my store had a commendable speed score of 75. However, the moment I added this app to my website, I noticed a significant drop in speed, which was truly disheartening. My store's speed plummeted to 60, rendering it slower than ever before.I reached out to the Avada support team immediately, and they assured me that my issue would be resolved within 48 hours. Unfortunately, those 48 hours came and went, and my problem remained unsolved. My store's speed did not improve, and I felt like I was stuck in limbo.To make matters worse, when I contacted the support team again after the initial 48-hour period, they told me it would take an additional three days to resolve the issue. This was incredibly frustrating, as my business was suffering due to the slowdown in website performance caused by this app.Ultimately, I decided to uninstall the Avada SEO app, as it not only failed to deliver on its promises but also caused harm to my store's speed and user experience. I am genuinely surprised that this app has received high ratings, as my experience with it was far from positive.In conclusion, I strongly advise against using the Avada SEO app. It proved to be a waste of time and had a detrimental impact on my store's performance. I hope others can learn from my experience and avoid the frustrations that I had to endure.
Hi, Thank you so much for taking time to give us a constructive feedback. Our SEO expert has contacted you and is helping improve the Store speed. Kindly keep in touch so that we can assist you better. Our analysis has revealed that the second slide show on your homepage is currently being lazy-loaded. This could potentially be a contributing factor to the issue of Largest Contentful Paint (LCP) and overall score. With our expertise, we anticipate significant improvements that can elevate your site's speed score to 75 or even beyond. We would appreciate your thoughts on our proposed solution. We genuinely hope to hear from you soon and are eager to seize the opportunity to make a lasting positive impression. Your feedback and collaboration are invaluable to us as we work together to achieve your website's speed and performance goals. Best regards, Avada Support Team
May 22, 2024
They have a tool to automatically optimize the speed of your website. DO NOT USE IT. They just completely disabled my website, products can't be added to the shopping cart, I'm losing money every minute, and they told me I have to wait until tomorrow to see a solution. HORRIBLE!!!!
Dear Productos Virales Store Owner, We are truly sorry to hear about the difficulties you experienced with our speed optimization tool. Your feedback is invaluable to us, and we deeply regret any inconvenience this has caused. Our team has thoroughly investigated the issue and made the necessary updates to address it. We have also reached out to you via email with detailed information and steps to ensure your website's performance is optimized. Please know that we are committed to providing the best possible support and service to our users. If there are any further issues or concerns, we encourage you to reach out to our support team directly. We are here to assist you and ensure your satisfaction. Thank you for your understanding and for giving us the opportunity to resolve this matter. Best regards, Esther from Avada Support Team