All reviews

Rating Breakdown

  • 5
    93% (4,022 ratings)
  • 4
    3% (120 ratings)
  • 3
    0% (11 ratings)
  • 2
    0% (11 ratings)
  • 1
    2% (66 ratings)

Reviews with Text

  • 97% (4,108)
Review RSS Feed Review RSS Feed

5 / 5 Share

Oct. 20, 2025

Nim and the Team were OUTSTANDING!! Very professional and responsive and walked me through the process with patience and understanding. Very much appreciated the support and kindness it getting things squared away. Blessing to ALL. Richard E. Nevels - BSC Founder/CEO

Using app

27 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 24, 2025

This can be confusing for people who have no experience in this field; however, they have 24/7 customer service with agents that are waiting and willing to help. Tobias was very knowledgeable, helpful, and patient in navigating me through the steps to resolve the issues in my website that were found.

Using app

About 14 hours

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 24, 2025

Great toolkit for expanding the SEO of one's store. Support chat was really responsive and fixed a minor issue in a few minutes (thanks Kevin!)

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 24, 2025

Really satisfied with the tool and the support team. Thanks Tobias, you were really helpful

Store

Oenum

Using app

3 months

Total reviews

6

Average rating

5.0

5 / 5 Share

Sept. 23, 2025

The app has been so helpful for improving SEO on my site. Customer support has been top-notch, especially Penelope, she always helps me whenever I have an issue, and I always get a solution.”

Using app

About 8 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 23, 2025

Highly recommend, staff who will help with any questions. Tiana Thank you very much for your help.

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 23, 2025

Customer service was very fast. Christian was helpful in answering my questions and helping with image optimization.

Using app

43 minutes

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 23, 2025

Good

Using app

12 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 28, 2025

The app support Tobais is very capable, responsive and polite.Tobias helped us resolve many issues. Inwould recommend this app for all Shopify stores who are looking to optimise their store.

Using app

4 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 21, 2025

Pamela Thank you!! Great job in supporting me

Using app

About 2 hours

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 21, 2025

Easy to use and very helpful support

Using app

21 days

Total reviews

7

Average rating

4.9

5 / 5 Share

Sept. 21, 2025

Ricky was super attentive to my requests and questions about SEO and performance with all helpful explanation. Kudos

Using app

20 days

Total reviews

6

Average rating

5.0

5 / 5 Share

Sept. 21, 2025

The support in this app is quick. Support advisor Ricky fixed up my queries within 5 minutes.

Store

Furrero

Using app

About 21 hours

Total reviews

3

Average rating

3.7

5 / 5 Share

Sept. 20, 2025

Always a pleasant experience. Notified Tobias of actions I needed help with and he quickly found a solution and continuously work to resolve any problems that come. Thank you so much Tobias.

Store

NuAira

Using app

12 months

Total reviews

7

Average rating

3.9

5 / 5 Share

Sept. 20, 2025

thank you T o b i a s for your helping

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 20, 2025

I had some issues with setting up my meta titles and descriptions, and Tobias from Avada support was very willing to help. He quickly understood my request, forwarded it to the right team, and made sure I wasn’t left waiting without answers. I really like the app and the service so far — great support experience!

Using app

2 days

Total reviews

3

Average rating

3.7

5 / 5 Share

Sept. 19, 2025

Penelope has been so helpful in getting me started with this. I've already seen improvements in my site speed. Looking forward to working through more improvements with the help of Penelope and the support team.

Using app

4 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 19, 2025

A good app that solves all your page issues and what is more important is the customer support you that you will get where you can chat any time. The chat agent was knowledgeable , patient, and helpful.

Using app

About 1 hour

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 18, 2025

Ricky was very helpful answering my questions and providing assistance.

Using app

About 17 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 17, 2025

I want to thank Lang from Avada for being very helpful and responsive. This is not the first time I’ve reached out to the Avada team, and every time they provide amazing support. Their assistance helps me a lot, and I truly appreciate their professionalism and dedication.

Using app

2 months

Total reviews

2

Average rating

5.0