All reviews

Rating Breakdown

  • 5
    95% (4,213 ratings)
  • 4
    3% (122 ratings)
  • 3
    0% (10 ratings)
  • 2
    0% (10 ratings)
  • 1
    2% (74 ratings)

Reviews with Text

  • 97% (4,300)
Review RSS Feed Review RSS Feed

4 / 5 Share

Dec. 15, 2025

Decent so far, the support agent Brian was very helpful and kind. The free version is pretty limited, but enough for some basic optimizations.

Using app

6 months

Total reviews

3

Average rating

4.7

5 / 5 Share

Dec. 15, 2025

Using app

3 months

Total reviews

10

Average rating

3.8

5 / 5 Share

Dec. 15, 2025

he support provided by Viola was absolutely timely and gentle. She handled my request flawlessly. I am also very satisfied with the application itself, which I find extremely useful and well-structured. Top-notch service and product!

Using app

5 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 14, 2025

Contacted support for a few issues I was experiencing. June was very helpful and we got the issues resolved quickly.

Using app

12 days

Total reviews

9

Average rating

4.9

5 / 5 Share

Dec. 14, 2025

Using app

11 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 13, 2025

I really love Avada for their excellent customer support and amazing features. They even gave me pro features for free! Thank you, Avada team – sending lots of love your way!

Using app

7 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 13, 2025

So far I'm happy with the app, and the support team is super kind and helpful (Thank you Penelope!).

Using app

About 2 hours

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 13, 2025

Penelope ye teşekkürler yardım konusunda çok iyi

Using app

23 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Dec. 13, 2025

the team of this app and the app itselfe is just excellent, the support from tobias, pamela and co is fanstastic, thank you very much for all your effort and speed which you have

Using app

5 months

Total reviews

5

Average rating

5.0

5 / 5 Share

Dec. 13, 2025

Kevin Did a great job

Using app

1 day

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 13, 2025

应用还不错,Kevin老师答疑很及时

Store

mall

Using app

1 day

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 12, 2025

Fast and amazing service by Kevin from Avada SEO, The reply was quick fast and simple. % stars

Using app

Over 4 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 11, 2025

This app is great. Anytime I have a question I am provided immediate help with perfect instructions on how to solve the problem. Viola & Christian are so helpful!

Using app

9 days

Total reviews

1

Average rating

5.0

1 / 5 Share

Dec. 13, 2025

the image optimization ruined my shops product photo and ask a pro plan to revert it. unacceptable!

Using app

2 days

Total reviews

1

Average rating

1.0

Developer Reply

Thank you for sharing your experience. We’re truly sorry for the frustration this situation caused. We’d like to gently clarify that image reverting is available for all merchants, including those on the FREE plan. Because reverting images is a technically sensitive process and can carry certain risks if done incorrectly, it is handled with the support of our technical team to ensure everything is restored safely. During the conversation, our support team explained the revert process and offered assistance to restore the images safely. At the same time, the issue was described in general terms as the images being “ruined,” without specific details on what had changed (such as sharpness, colors, or cropping). Without clearer details, it was difficult for us to confirm whether the changes were directly related to image optimization. That said, we take feedback like this very seriously. Based on cases like yours, we’ve improved our workflow, and our CS agents can now assist merchants in restoring images back to their original Shopify-uploaded state more quickly and smoothly. We appreciate the feedback and will continue improving both our product and support experience.

5 / 5 Share

Dec. 11, 2025

Really happy on the prompt reply from their support. Their team member Viola help me resolve the issues we had on our store within the hour and I really appreciate it as someone who wants things done immediately. It bumped up our SEO score instantly and really helped me understand how the whole thing works so thank you. Big thanks to Christian for the prompt reply as well.

Using app

Over 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 11, 2025

Tobias helped me very quick and competent. thank you - it was easy, smooth and perfect

Using app

Over 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 10, 2025

Great experience. Tiana was very helpful.

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 9, 2025

The app works very well, is intuitive, and very easy to understand. But what makes this app so effective is the absolute readiness and kindness of the customer support team. I dealt with Nim, who was super prepared, kind, and reliable in providing support and resolving issues! Congratulations!

Store

Vroomi

Using app

About 21 hours

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 9, 2025

Kevin is supportive and helpful

Using app

1 day

Total reviews

2

Average rating

5.0

4 / 5 Share

Dec. 9, 2025

Great support! The team responded quickly, solved my issue professionally, and guided me clearly. Very satisfied with the service — highly recommended!

Using app

8 months

Total reviews

1

Average rating

4.0