All reviews

Rating Breakdown

  • 5
    95% (7,286 ratings)
  • 4
    3% (248 ratings)
  • 3
    0% (28 ratings)
  • 2
    0% (12 ratings)
  • 1
    1% (91 ratings)
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5 / 5 Share

July 11, 2024

Customer Service as very kind and helpful.

Using app

23 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your feedback! 🌟 We're delighted to hear that our customer service was kind and helpful. 😊

5 / 5 Share

July 11, 2024

very professional seo service and the after-sale team is awesome!very recommended!

Using app

About 1 hour

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your review! 🌟 We're thrilled to hear that you found our SEO service very professional and our after-sale team awesome. 👍 Highly recommended!

5 / 5 Share

July 11, 2024

really like this app, it is so useful and helpful. Also the team, Hana and Toby have been very supportive to any of my prolems! Would highly recommend!

Using app

9 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your wonderful review! 🌟 We're thrilled to hear that you find our app so useful and helpful. Hana and Toby are delighted to know their support has made a positive impact. Highly appreciated!

5 / 5 Share

July 11, 2024

I have tried using this APP, and I must say, it has greatly improved my website optimization work. The plugin itself is intuitive and easy to use, with powerful functions that allow me to accurately target keywords, optimize SEO elements on pages, and track ranking effects. But what truly sets this plugin apart is its customer service. Special praise is due to Penelope and Toby, who are both support staff members. They are not only quick to respond but also very professional and helpful. Whenever I have a problem or question, they are always able to provide clear and accurate solutions. Penelope's in-depth understanding of the plugin's features and her patient guidance have allowed me to fully utilize all the characteristics of the plugin.

Store

QOU

Using app

6 days

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for your detailed review! 🌟 We're delighted to hear that our app has greatly improved your website optimization work and that you find it intuitive and powerful. Special thanks for acknowledging Penelope and Toby. They are truly dedicated to providing the best support, and your praise means a lot to them. We're thrilled that Penelope's expertise and guidance have helped you maximize the plugin's potential.

5 / 5 Share

July 10, 2024

customer service is instant, helpful. Like*100

Store

Cigman

Using app

About 17 hours

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for your fantastic feedback! 🙌 We're delighted that you're satisfied with our app and customer service. Your kind words made our day. If you need anything else, don't hesitate to reach out!

5 / 5 Share

July 10, 2024

good customer support when needed Audrey was excellent

Using app

About 6 hours

Total reviews

4

Average rating

5.0

Developer Reply

We're so grateful for your 5-star review! 🌟 It's great to know that our app and service met your expectations. Thanks for choosing us. Let us know if there's anything else we can do for you!

5 / 5 Share

July 10, 2024

Great software. Miss Tiana helped me complete a lot of content very attentively. I would like to thank her from the bottom of my heart.

Store

iCase

Using app

4 days

Total reviews

8

Average rating

3.5

Developer Reply

Thank you so much for your amazing review! 😊 We're thrilled to hear that you're happy with our service. Your support means a lot to us. If you need any further assistance, we're always here to help!

5 / 5 Share

July 10, 2024

The support provided by the attendant Linda was very attentive and professional. Thank you very much for your help in improving my store.

Using app

About 13 hours

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your kind review! 😊 We're glad to hear that Linda provided attentive and professional support. Your appreciation means a lot to us! 🌟 If you need any more assistance, feel free to reach out.

5 / 5 Share

July 10, 2024

It is a great App and the support they have is so so good. Hana and Nikita, they helped me integrate something in minutes which was struggling. So Highly recommended. Thanks

Using app

Almost 4 years

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for your fantastic review! ✨ We're delighted to hear that Hana and Nikita could assist you quickly with the integration. Your high recommendation means a lot to us! 👍 If you ever need more help, we're here for you.

5 / 5 Share

July 10, 2024

This app is very helpful for SEO optimization. Customer service representative Charles responded promptly and provided patient guidance. Highly recommend this app!

Using app

16 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your wonderful review! 🌟 We're thrilled to hear that our app has been helpful for your SEO optimization and that Charles could assist you promptly and patiently. Your recommendation means a lot to us! 😊 If you need any further assistance, feel free to reach out anytime.

5 / 5 Share

July 9, 2024

The app helped me a lot with image optimisation and in addressing some serious SEO issues, and special thanks to the support team and specially Ricky for instant help.

Store

CARAV

Using app

2 months

Total reviews

5

Average rating

5.0

Developer Reply

Thank you so much for your review! We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime

5 / 5 Share

July 9, 2024

Hana was amazing and helped me with everything and this app is amazing!

Using app

About 1 hour

Total reviews

3

Average rating

5.0

Developer Reply

We sincerely appreciate you taking the time to share your experience about service with the community and us. Please get in touch if you need support any time

5 / 5 Share

July 9, 2024

This app is incredibly user-friendly with outstanding customer support. When I encountered an issue, I used the built-in chat and received a prompt response from Audrey and Nikita. They provided a solution that worked perfectly on the first try. Excellent experience!

Using app

About 2 hours

Total reviews

1

Average rating

5.0

Developer Reply

We’re happy you had a fantastic time with us! Thanks for your trust, we’re thankful for amazing customers like you. We hope that our services bring you numerous benefits for your business.

5 / 5 Share

July 9, 2024

Tiana has been extremely helpful with SEO issues. Thanks!!!

Using app

Almost 3 years

Total reviews

3

Average rating

5.0

Developer Reply

It was wonderful to hear that you had a great expeience with our service! We really appreicate your feedback ❤️ Feel free to ask for our support anytime you need

5 / 5 Share

July 9, 2024

Using app

8 months

Total reviews

1

Average rating

5.0

Developer Reply

Merci pour vos précieux commentaires ! Nous sommes heureux de faire partie de l'écosystème de votre magasin et de vous accompagner dans votre croissance.

5 / 5 Share

July 9, 2024

Ricky was a great customer service representative and was always their to help me. Very useful app

Store

Neptro

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

We sincerely appreciate you taking the time to share your experience about service with the community and us. Please get in touch if you need support any time

5 / 5 Share

July 9, 2024

The service was very quick and managed to solve the problems. Attendant Mia e Techcnian Maison are very helpful! Thanks

Using app

About 1 year

Total reviews

1

Average rating

5.0

Developer Reply

We are so happy to hear that you had a great experience with our service. Your review made our day! We hope Avada will help you build a dream store and get more customers

5 / 5 Share

July 9, 2024

Mettono a disposizione un bel po' di tool gratuitamente inoltre il supporto è velocissimo e super risolutivo, nel mio caso ad assistermi è stata Mia, la ringrazio anche qui. App eccezionale!

Using app

4 days

Total reviews

4

Average rating

5.0

Developer Reply

Suas amáveis ​​​​palavras nos incentivam a continuar fazendo o nosso melhor para garantir que a experiência de cada usuário seja memorável Adoraríamos contribuir mais para o seu sucesso. Deixe-nos saber se você tiver alguma dúvida!

5 / 5 Share

July 9, 2024

I recently reached out for assistance to the app and Ms Penelope came online and assisted with my Google Search Console, and I couldn't be more pleased with the support I received. From the moment I presented my queries, the guidance and helps extended was clear, concise, and incredibly helpful. I got live support and assistance.

Using app

About 1 hour

Total reviews

5

Average rating

5.0

Developer Reply

Your kind words encourage us to continue doing our best to make sure every user's experience is a memorable one We would love to contribute more to your success. Let us know if you have any questions!

5 / 5 Share

July 8, 2024

Ok Let me start by saying we are new to the e-comm game, and when we decided to start our shopify site we went all in instead of slow like many. Of course once we launched we had all sorts of speed issues, broken code etc. After dealing with two other apps that we sub par we tried Avada. And OMG what customer service. Im learning all this and they took control (while i was still on the trial!) and revamped my issues and continued to help help help. Now my site is becoming a lot more optimal. Thank you Mia, Hankim, Hallyfe, Ricky, and Kevin for all jumping in FAST to help. I'm hooked now and will be using there software moving forward.

Using app

2 days

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for your review! We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime