All reviews

Rating Breakdown

  • 5
    95% (3,779 ratings)
  • 4
    3% (110 ratings)
  • 3
    0% (13 ratings)
  • 2
    0% (10 ratings)
  • 1
    2% (64 ratings)

Reviews with Text

  • 98% (3,881)
Review RSS Feed Review RSS Feed

4 / 5 Share

Nov. 18, 2022

I use this app for our sitemap and its super easy. Liz in the support team was very helpful in getting me set up using it.

Using app

10 months

Total reviews

5

Average rating

4.8

4 / 5 Share

Nov. 17, 2022

I just downloaded this app. Customer representative Jasmine helped when installing the application. She guided it in a very polite and explanatory way :)

Using app

43 minutes

Total reviews

2

Average rating

4.5

4 / 5 Share

Nov. 4, 2022

It was great, and Hana, the customer service, was great. The site loads faster after use. Will continue to use it and observe.

Store

Fabloox

Using app

About 3 hours

Total reviews

2

Average rating

4.5

Developer Reply

We’re blown away by your kind words! We’re sure that the whole community would like to hear your detailed review of our app. Thanks again, and have a great day! Best, AVADA Support Team

4 / 5 Share

Feb. 9, 2023

Hanna was very helpful in explaining an update to the 404 redirect feature and was quick to provide support!

Using app

About 2 years

Total reviews

3

Average rating

4.7

Developer Reply

We were absolutely overwhelmed to see your review of our app and service! I hope you experience the app more and give further feedback. Have a nice day 😊 All the best, AVADA Support Team

4 / 5 Share

Oct. 21, 2022

Wonderful Customer support by hana. Speeded up my website very quickly. highly recommended. Free image optimization is also a good add on !

Using app

2 months

Total reviews

2

Average rating

2.5

4 / 5 Share

Oct. 3, 2022

Hana m'a été d'une grande aide et très rapide pour apporter des solutions. Hana a pu résoudre tous les problèmes.

Store

Zilaya

Using app

11 months

Total reviews

4

Average rating

4.0

4 / 5 Share

Sept. 27, 2022

Juliana was really great and helped me with a few difficulties I was having with my site. She provided me with great links to remedy the problems.

Using app

12 days

Total reviews

1

Average rating

4.0

4 / 5 Share

Sept. 22, 2022

Reached out via chat and received quick responses to general inquiries. We had a specific problem that took us a few days to chase down support. All properly resolved thanks to Emily and Tony. Special commendation to Emily for her patience and diligent follow-up.

Using app

3 days

Total reviews

6

Average rating

4.8

4 / 5 Share

Aug. 9, 2022

Direkte Integration in Shopify und Unterstützung bei der SEO Optimierung. Guter Support im Chat (von Prakash).

Store

zoom-in

Using app

About 1 hour

Total reviews

1

Average rating

4.0

4 / 5 Share

Aug. 6, 2022

This is a great app. Customer suppport is upto the mark. Emily guided and resoved my issues very carefully

Using app

Over 1 year

Total reviews

4

Average rating

4.8

4 / 5 Share

July 30, 2022

Ottimo servizio, veloce ed efficace. Piuttosto completo, do solo 4 stelle anzichè 5 perchè il plugin supporta solamente 1 lingua. Servizio di asssitenza incredibilmente efficiente, Tony è stato molto disponibile e rapido a risolvere tutti i problemi.

Using app

About 1 month

Total reviews

2

Average rating

4.5

4 / 5 Share

July 26, 2022

I'm not completely clear about what all the features actually do. That said, it is feature rich and the support has been clutch in a pinch. Liz from Avada was awesome! Top notch support.

Using app

Over 1 year

Total reviews

2

Average rating

4.5

4 / 5 Share

July 15, 2022

Cool App.. easy to use and has been a time saver for me. Juliana has also been great at helping me. Thank you!

Using app

Over 1 year

Total reviews

9

Average rating

4.7

4 / 5 Share

July 11, 2022

Hana was great at helping setup my account and get a lot optimized for me. She also provided a free service for me which helped a lot

Store

UniHop

Using app

11 months

Total reviews

4

Average rating

4.8

4 / 5 Share

June 3, 2022

New to this app and wanted to speed up my site and Praksah was a big help. Thanks for your assistance.

Using app

12 months

Total reviews

1

Average rating

4.0

4 / 5 Share

May 26, 2022

I used the free speed up feature and it improved desktop score to 96 . Great app to use. Highly Recommend

Using app

4 months

Total reviews

10

Average rating

4.9

4 / 5 Share

May 13, 2022

Update: While the below issue was a huge problem, their team did everything possible to get the issue fixed for us as quickly as possible. They originally said it would be 7+ hours before someone could fix the issue due to the time difference but they were able to get it fixed for us in an hour or so. They also took it as a learning lesson to create a backup first so this issue would not arise again. I understand things can happen out of their control so I have updated my review to show that they worked quickly and diligently to get everything fixed for us after hours and have taken precautions to prevent this from happening again. Thank you again! I just installed this app and used the minification feature and it has now given me an error on EVERY collection page making my shop unshoppable and nobody can fix it for 8 hours?!? that is crazy and I would be very hesitant about downloading this app if you are not familiar with code and can not fix errors on your own

Using app

2 days

Total reviews

19

Average rating

4.9

Developer Reply

Hi there, I am Daisy, your account manager at AVADA. Firstly, I am deeply sorry about the issue you encountered. We never want this to happen to you. Our team has fixed the issue for you. I have just sent an email to your mailbox. Please help me check our message and solution to remove the app code. Many thanks for your collaboration and we hope to sort it out for you soon Best regards, Daisy

4 / 5 Share

Feb. 23, 2022

We have been using this app for a while. It does a great job, except for some performance situations. Daisy from the support team has been very responsive.

Using app

Over 1 year

Total reviews

9

Average rating

4.9

4 / 5 Share

Jan. 5, 2022

Good app that works, customer service is great, but there are some confusion around different topics, but Drake was happy to explain

Using app

About 1 month

Total reviews

2

Average rating

4.5

Developer Reply

Hello, Thank you so much for your review on our app. I would like to have a more in-depth conversation to discuss how we can help you make the best use of the app and clear any confusion left. I sent you a follow-up email, please open your mailbox to get our message. Best regards, Daisy

4 / 5 Share

June 11, 2021

really useful app and really fast support, helpful ! I recommend to everyone this app to improve your SEO

Store

Atticgo

Using app

2 days

Total reviews

5

Average rating

4.6

Developer Reply

Hello, Thank you so much for your review on our app and customer support. I’m sure that improving your SEO ranking and sales is one of our company’s main priorities. I would like to have a more in-depth conversation to help you make the best use of this app . I just sent you a follow-up email, please open your mailbox to get our message. Best regards, Daisy