Avada SEO Speed Image Optimize
Shopify SEO - On-page audits, Site Performance optimization
Rating
4.9
feedback
7,678
chart
#101
All reviews
Rating Breakdown
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May 14, 2024
Hello, I was charged $32 for daily use and I would like a refund.
Hello Vinterro Store Owner, I understand from your review that there was a concern regarding a charge of $32 for daily use, for which you've requested a refund. Allow me to clarify how our subscription model works. Like many Shopify applications, our app is based on a subscription system. Users are charged a recurring fee of $34.95 every 30 days to access the app or certain features within it. This fee is not calculated on a daily basis but covers the entire subscription period. Upon reviewing your account details, I noticed your subscription began on March 30th and was set to renew on April 29th. As per our 30-day guarantee refund policy, you are eligible for a refund since your cancellation request falls within this period. We have already issued a full refund. Please reply to our email to confirm that you have received the refund. Thank you for your understanding, and we apologize for any confusion this may have caused. Best regards, Esther from Avada
May 13, 2024
Best SEO APP for Shopify stores. I tried many. Avada provides the best performance and the customer service is amazing! Hana and William are the best, so helpful!
May 13, 2024
Tiana y Nikita, ¡Técnicas en revisión! excelente todo, muy amables las chicas lindas, me ayudaron de inmediato y muy rapidas, recomiendo :)
May 13, 2024
If you want to protect your account information, do not use this application, they cannot solve a problem for 3 days, the chat mixes 3-4 companies together and shows the data to other customers, there is no such thing as privacy.
Hello Old Bond Art Store Owner, We want to extend my sincerest apologies for the challenges you've encountered with our application. We are genuinely concerned about the breach of privacy and the confusion surrounding your chat data. It's worth noting that this matter involves a third-party chat platform integrated into our system, and we were diligently coordinating with them to address the situation. We’re glad to inform you that this issue has been resolved completely. Please know that safeguarding customer privacy is of paramount importance to us, and this situation is completely unexpected and unacceptable. We adhere strictly to Shopify’s principles, where data privacy holds a foundational position. Should you consider revisiting our app, we are happy to assist you in every step of the way. Best regards, Esther from Avada
May 12, 2024
Excelente experiência, o suporte Hana, super me ajudou com muitas coisas, recomento este app.
May 11, 2024
This app has been a lifesaver! It automatically scanned and fixed most of my SEO issues. The icing on the cake was when I realised I needed to talk to a customer support agent and ended up having a chat with Nolan and Nikita, they went over and above by fixing website issues I didn't even know I had! The subscription is worth every penny!
May 11, 2024
So far this Seo App works great <3 Also the customer support is mega! Fast and simply uncomplicated <3 Special thanks go to Hana :)
May 10, 2024
I have such an amazing experience with avada. Their customer services are absolutely stunning. I must say Pamela helped me a lot. She helped me to install the theme also. I love it.
May 9, 2024
While Customer service exceeded my expectations (thank you Tiana!) and they were able to boost my speeds to a sufficient amount, the app does have some quirks. It can be quite confusing to navigate and pinpoint what is exactly causing your issues. But, despite these small things here and there, it is a breeze compared to other SEO apps on the marketplace as Avada does most of the fixes completely on its own. Thanks again for the help Tiana!
May 9, 2024
Amazing app with a large amount of features. The customer service is amazing and quick, any and all our issues are resolved fully and quick. Audrey and Tony was able to help us with an issue we where having with very little effort from our end, and even ended with additional features being added to help us. Would highly recommend this app.
Thank you for your amazing review! 😊 We're so happy to hear that Audrey and Tony were able to help you quickly and even add some extra features. Your satisfaction is our top priority, and it's great to know you're enjoying the app. Thanks for the recommendation! 🌟
May 9, 2024
Excellent customer service from Lydia and Toby. Had an issue resolved in a couple of hours