All reviews

Rating Breakdown

  • 5
    95% (4,112 ratings)
  • 4
    3% (122 ratings)
  • 3
    0% (11 ratings)
  • 2
    0% (11 ratings)
  • 1
    2% (67 ratings)

Reviews with Text

  • 97% (4,194)
Review RSS Feed Review RSS Feed

5 / 5 Share

April 17, 2025

The help desk was responsive and showed me where I had two H1 tags connected to my home page. Penelope pulled up my page source code to show me where there was already an H1 tag on my banner logo. So, I just had to delete the other tag.

Using app

About 4 hours

Total reviews

3

Average rating

5.0

5 / 5 Share

April 16, 2025

Big thanks to Nim from the AVADA SEO Suite team! She was super friendly and helped me fix an issue with my H1 tags in no time. Really appreciate the fast and easy support.

Using app

7 days

Total reviews

1

Average rating

5.0

5 / 5 Share

April 16, 2025

Vraiment l'une des meilleurs applications disponible avec en prime un excellent service client ! Merci infiniment et en particulier à Kevin pour son aide !

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 16, 2025

Good and quick service

Using app

Over 1 year

Total reviews

4

Average rating

4.8

5 / 5 Share

April 16, 2025

Amazing Support & Game-Changing App! Lydia was incredibly helpful when I had an issue with my Google structured data. She and her technical team resolved it quickly and professionally. The app itself is totally worth it — it’s really sped up my webshop and the built-in SEO tools are excellent. Highly recommend!

Using app

11 days

Total reviews

4

Average rating

5.0

5 / 5 Share

April 15, 2025

all good

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

April 15, 2025

These service is so easy to understand and to manage so my website is set perfectly now. Since I´ve installed Avada SEO my organic traffic rose over 100%. If you need help these guys are always there for you. I´m super happy.

Store

FAM

Using app

About 1 year

Total reviews

15

Average rating

4.7

4 / 5 Share

April 15, 2025

I have only been using it for a couple of days, but thus far I am impressed. Better yet they offer almost immediate support, which is ideal for a novice just starting out.

Using app

1 day

Total reviews

1

Average rating

4.0

5 / 5 Share

April 15, 2025

I'm having a great experience with Avada, I have the reviews app, the loyalty app and this one for SEO - and I think they're all great. Their customer support is next level as well, this time Kevin helped me though some things. Please do a pre-order/notification when sold out app

Using app

About 17 hours

Total reviews

4

Average rating

5.0

5 / 5 Share

April 15, 2025

Still waiting to see results of using this app, but thus far the support has been excellent

Store

Ekisha

Using app

1 day

Total reviews

5

Average rating

5.0

5 / 5 Share

April 14, 2025

They are very professional and solve your problems quickly. I like this app and their staff very much.

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 14, 2025

Penelope hat mir super geholfen:-)

Using app

7 months

Total reviews

6

Average rating

5.0

5 / 5 Share

April 14, 2025

Useful app, Tiana's support was very helpful

Using app

Over 3 years

Total reviews

6

Average rating

4.5

1 / 5 Share

May 9, 2025

Installs a theme without asking you, seemed to have broken some things, overwritten readmes within theme files, etc, we had to revert to using a previous version of a theme Be careful using this app on a customized Shopify site with code edits etc. You'll probably be okay with a stock theme/ new store. EDIT: As noted by Avada below, the “addition of a lightweight include snippet” appears to use logic that searches for files like theme.liquid or index.liquid. In our case, we had a file named theme.liquid.readme containing critical documentation for custom code changes. Unfortunately, this file was overwritten by Avada, which led us to uninstall the app and share our experience in a review to help inform other users with custom code setups.

Using app

About 2 hours

Total reviews

12

Average rating

3.6

Developer Reply

Thank you for sharing your experience, and we’re truly sorry for any confusion or disruption you may have encountered. We'd like to clarify a few important points for transparency, especially for other merchants who may be concerned. 1. Regarding the theme installation Our app does not install any new theme from the Shopify Theme Store. The theme named “Avada Assets – DO NOT REMOVE” is automatically created solely to store your original images, so you can revert to them at any time after using the image optimization feature. This theme is never published or activated on your store. It has no impact on your storefront or live theme, and it can be safely left in your theme list without concern. You can find more details in our help center: https://docs.avada.io/seo-suite-help-center/faqs#what-is-avada-assets-do-not-remove 2. Regarding code changes According to our internal logs, your store only installed the app and performed an SEO checklist rescan — no other features were used. Additionally, since your account was on the Free plan, the majority of advanced features that could make impactful changes to your theme were not accessible at all. Our development team also confirmed that the app does not alter custom code or README files. The only action taken upon install is the addition of a lightweight include snippet, which does not interfere with your theme’s structure or custom logic. We genuinely believe this may have been a misunderstanding or an unrelated issue that happened to coincide with the app installation. That said, we take all feedback seriously and are more than happy to investigate further if you can provide any documentation or specifics about what changed. 3. Note on theme compatibility Our app is compatible with customized themes, not just stock themes or new stores. Many of our users run highly customized Shopify sites with a wide variety of themes, and the app works well for them. If there’s ever any difficulty during setup or integration, our technical support team is always available to assist. If you’re open to it, we’d love the opportunity to support you directly and ensure everything is working as expected. Our team is always here to help.

5 / 5 Share

April 14, 2025

Great app highly recommended, Tiana was very helpfull

Using app

About 1 hour

Total reviews

5

Average rating

4.2

5 / 5 Share

April 14, 2025

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

April 12, 2025

best service with penlope

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 11, 2025

Fantastic app, make the SEO proccess super easy. The support is second to none, whatever issue I have there is always someone on hand to help sort it. Cannot recomend highly enough.

Using app

5 months

Total reviews

2

Average rating

5.0

5 / 5 Share

April 10, 2025

Brilliant customer service! We ran into some issues with our website's speed optimisation and had a few problems with our schema script. It turned out to be one of the best experiences. We asked loads of questions since we didn’t have much expertise, and they replied with the clearest and most understandable answers. Tiana and Ricky really made things easier for us!

Store

TISATI

Using app

8 months

Total reviews

2

Average rating

5.0

5 / 5 Share

April 10, 2025

Great app and excellent support! I had a few questions and Nim was incredibly helpful, fast, and friendly. It’s rare to find such great service. Highly recommended!

Using app

11 days

Total reviews

1

Average rating

5.0