All reviews

Rating Breakdown

  • 5
    95% (3,804 ratings)
  • 4
    3% (112 ratings)
  • 3
    0% (13 ratings)
  • 2
    0% (10 ratings)
  • 1
    2% (64 ratings)

Reviews with Text

  • 97% (3,902)
Review RSS Feed Review RSS Feed

5 / 5 Share

Sept. 3, 2024

Lots of tech support and suggestions. Penelope was very helpful and friendly.

Using app

7 days

Total reviews

5

Average rating

5.0

5 / 5 Share

Sept. 3, 2024

Super great app and quick support if you have any questions.

Using app

1 day

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 3, 2024

Sure service , fast and efficient response by Abby Highly Recommended app

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 1, 2024

What I love about Avada is the 24/7 customer support that really works, someone is always there to work with me and answer my questions! Penelope was instantly there for me this morning showing interest in the technical issues on my website and its seo performance. Thank you Penelope! Turbopowersports.com

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 2, 2024

The App is user-friendly and the customer service is amazing. Emily helped me as soon as I install the app and took me through the steps I need to to follow to optimise my website speed.

Using app

About 1 hour

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 3, 2024

I think the app is very good and I think Ricky at the help desk is even better. Both help me achieve my SEO goals.

Using app

4 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 2, 2024

I recently used Avada SEO Speed Image Optimize, and I must say it has been incredibly helpful and supportive throughout the process. The tool made optimizing images for speed and SEO a breeze, which significantly improved my website's performance. A big shoutout to Emily for her guidance and support—she made sure everything went smoothly and was always available to answer any questions I had. Highly recommend Avada for anyone looking to boost their site’s speed and SEO effortlessly!

Using app

31 minutes

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your amazing feedback! We're delighted that Emily was able to assist you and make the process of optimizing your site's speed and SEO so seamless. We're here to help whenever you need us!

5 / 5 Share

Aug. 31, 2024

Quick Reponse and ready to help! Thank you Christian!

Using app

Over 2 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your review! We’re glad Christian could help you quickly. Don't hesitate to reach out if you need anything else!

5 / 5 Share

Oct. 7, 2024

Amazing app amazin support!

Store

DECLOCK

Using app

Almost 2 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Aug. 30, 2024

I want to express my sincere gratitude to Tiana for her outstanding support. She was incredibly responsive and offered practical advice on how to optimize my website. Her expertise in SEO was evident in her ability to pinpoint specific areas for improvement. I highly recommend her assistance!

Using app

About 1 month

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 30, 2024

Super application, je l'utilise quotidiennement pour le SEO du site et l'optimisation des images. SAV hyper réactif et toujours là en cas de problème de vitesse par exemple !

Store

Drakare

Using app

About 1 year

Total reviews

4

Average rating

5.0

5 / 5 Share

Aug. 30, 2024

I has a couple of issues and I got help from Audrey, fixed the issue within about a minute.

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 30, 2024

Excellent Support and coordination from Penelope, she answered all my questions and helped me to setup the app

Store

Mydrobe

Using app

About 2 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 30, 2024

Customer care support is awesome

Using app

11 months

Total reviews

5

Average rating

5.0

5 / 5 Share

Aug. 29, 2024

App davvero favolosa, ottima funzione e soprattutto ottima comunicazione con l'assistenza Tiana e Lydia sono state adorabili nell'aiutarmi.

Using app

Over 1 year

Total reviews

10

Average rating

5.0

5 / 5 Share

Aug. 29, 2024

Great Customer care, thanks Lydia and Maison

Store

Deliba

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 29, 2024

Fantastic Support and Effective App! I've been using the Avada SEO Suite app for my Shopify store, and it's been a game-changer. The app itself is incredibly user-friendly and has helped improve my store's SEO performance significantly. What really stood out to me was the exceptional customer service. I encountered a minor issue, and Lydia and Maison were both incredibly helpful. They resolved my problem within just a few minutes, which was impressive. Their quick and efficient support made all the difference. Highly recommend this app to anyone looking to enhance their SEO on Shopify!

Using app

12 days

Total reviews

4

Average rating

4.0

5 / 5 Share

Aug. 28, 2024

Very good support.

Using app

14 days

Total reviews

7

Average rating

5.0

5 / 5 Share

Aug. 28, 2024

The Help desk is so supportive, Hana who attended me was so kind and helpful

Using app

27 minutes

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 28, 2024

I've been using the app for about half a year, during that time I've had several app incompatibilities and issues that need to be fixed but I've spoken to several members of the support team and they've all been nice and helpful (most recently Christian and Toby) and when I have a difficult question the back office is also helpful. The app is constantly being improved, so as time goes on you get more value for your money. The app has a built-in page where users can indicate their needs and vote on the ideas already posted , which are visibly listened to and implemented, which is very positive.

Using app

6 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your feedback! We're glad our team has been helpful with resolving the issues. Your patience and understanding are appreciated, and we’re always working on improvements. Feel free to reach out if you need anything else!