All reviews

Rating Breakdown

  • 5
    94% (4,040 ratings)
  • 4
    3% (121 ratings)
  • 3
    0% (11 ratings)
  • 2
    0% (11 ratings)
  • 1
    2% (66 ratings)

Reviews with Text

  • 97% (4,126)
Review RSS Feed Review RSS Feed

5 / 5 Share

Nov. 25, 2024

Very knowledgeable, still trying out the app but the support is great!

Using app

About 23 hours

Total reviews

5

Average rating

5.0

Developer Reply

We’re happy to hear you’re enjoying the app and support so far! Thank you for sharing your positive feedback.

5 / 5 Share

Nov. 24, 2024

I'm new to this app so i had a question about something and Ricky was absolutely the best she solved the problem right away ill definitely be using this app for a long time

Using app

About 6 hours

Total reviews

4

Average rating

5.0

Developer Reply

We’re so glad Ricky could assist you promptly! Thank you for trusting us, and we look forward to supporting you further.

5 / 5 Share

Nov. 24, 2024

Love their service, easy to use. And Tiana is great!

Using app

2 days

Total reviews

3

Average rating

3.7

Developer Reply

We appreciate your feedback! We’re delighted to hear Tiana’s support made such a positive impact. Let us know how we can continue to assist.

5 / 5 Share

Nov. 23, 2024

تطبيق جيد يساعدك في تحسين متجرك على محركات البحث لمتجرك انصح به وايضاً لديهم خدمة عملاء تساعدك في كل شيء شكرا لكم

Using app

10 months

Total reviews

8

Average rating

5.0

Developer Reply

شكراً جزيلاً على رأيك الإيجابي! نحن سعداء لأن التطبيق وخدمتنا ساعدوك في تحسين متجرك. نحن هنا دائمًا لدعمك!

5 / 5 Share

Nov. 22, 2024

Very quick response, Judy is very nice and relieves our problems quickly!

Store

Eunoia

Using app

3 months

Total reviews

5

Average rating

5.0

Developer Reply

Thank you for the great feedback! We’re thrilled Judy could respond quickly and solve your issues. Don’t hesitate to reach out if you need any more assistance!

5 / 5 Share

Nov. 22, 2024

5 Stars – Outstanding Support from Penelope! I am beyond impressed with the support I received from Penelope at Avada. She not only resolved my critical issues quickly and efficiently but also provided me with valuable tips that have greatly improved my setup. Her expertise, friendly approach, and attention to detail made the whole process seamless and stress-free. It's rare to find such outstanding customer service these days. Thank you, Penelope, for going above and beyond – you're a true asset to the team! Highly recommended!

Store

HODL.ag

Using app

3 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for the amazing review! We’re delighted Penelope provided such outstanding support and valuable tips. Your recommendation means the world to us—we’re always here to help!

5 / 5 Share

Nov. 22, 2024

The basic functions are available. Nim of the customer service department was very patient in solving my problems.

Store

Septree

Using app

10 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your feedback! We’re so glad Nim could patiently assist you in solving your problems. Feel free to reach out if you need any more help!

5 / 5 Share

Nov. 22, 2024

Melody really helped me get setup and fixed some critical issues with their team within 30 minutes. This product is really terrific, the kind of great you really don't want your competitors using!! Rad tool! A+

Using app

About 3 hours

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for the amazing review! We’re thrilled Melody and the team could help you get set up and resolve issues quickly. We’re always here to support you—don’t hesitate to reach out!

5 / 5 Share

Nov. 21, 2024

I requested help with my site speed and other issues and Ricky was so helpful and polite. I really appreciate his help. I dont know anything about designing a website or coding or anything of that nature so I was completly lost. Thanks to people like Ricky who make things easier. He's a great guy. Thank you

Using app

About 11 hours

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the wonderful feedback! We’re so glad Ricky could help you with your site speed and make things easier. Let us know if you need further assistance!

5 / 5 Share

Nov. 21, 2024

Lydia was so helpful! So lucky to have found Avada SEO!

Using app

7 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you! We’re so happy Lydia could assist you. Don’t hesitate to reach out if you need anything else!

5 / 5 Share

Nov. 21, 2024

The support was very enthusiastic, throughout the day. My problem has been thoroughly handled.

Using app

3 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your kind words! We’re thrilled our team could handle your problem thoroughly and enthusiastically. Reach out anytime!

5 / 5 Share

Nov. 20, 2024

excelente ayud

Using app

2 months

Total reviews

1

Average rating

5.0

Developer Reply

¡Gracias! Nos alegra saber que tuviste una excelente experiencia con nuestra ayuda. Estamos aquí para ti siempre.

5 / 5 Share

Nov. 20, 2024

Still testing it out on its free trial, but they are genuinely so helpful. There is no learning curve, you should just be able to plug it in and go. It's an amazing tool but I am waiting to see if there are any results. Tiana is extremely helpful, even at 11pm on a Thursday, which works for me because my schedule needs to be flexible, so I love that their office online hours are so broad. Everywhere you look on the app, it invites you to contact them if you need anything. Even if you feel like you should just tough it out and figure it out on your own, give the customer service a try and send them a message because who knows how much time they can save you! I love the customer service.

Using app

7 days

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for the detailed feedback! We’re so glad Tiana and the team could provide flexible and helpful support. Let us know if you need anything else!

5 / 5 Share

Nov. 20, 2024

Great service the chat button is easy to access Nim was there to answer me in no time and withine minutes my queries were answered. Fabulous work thanks Nim.

Using app

3 days

Total reviews

7

Average rating

4.4

Developer Reply

Thank you for the amazing review! We’re thrilled Nim could assist you quickly and resolve your queries. We’re always here to help!

5 / 5 Share

Nov. 20, 2024

I was switching between this SEO and that SEO, facing many problems. After I switched to Avada, I was really happy with the quick support from the team, which made everything much easier. The performance improved, and my rankings increased significantly.

Store

Rotai

Using app

7 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you! We’re so glad the switch to Avada made things easier and improved your rankings. We’re here for you anytime!

5 / 5 Share

Nov. 19, 2024

As a beginner with computers, I’m not great at solving certain issues. When I ran into trouble submitting my sitemap, it turned out to have nothing to do with the Avada SEO Speed Image Optimize plugin. However, Ricky from their team still went above and beyond to help me fix the issue, and I’m so grateful for his support! By the way, this plugin is absolutely amazing and has been incredibly helpful for my website. It perfectly optimized my site, especially by improving page load speed, which is super important. Trust me, downloading this plugin is a decision you won’t regret!

Using app

19 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the fantastic review! We’re thrilled Ricky could go above and beyond to assist you. It’s great to hear the plugin has been so helpful for your site!

5 / 5 Share

Nov. 19, 2024

Absolutely amazing useful app. Ricky was really helpful and professional

Using app

2 months

Total reviews

17

Average rating

4.4

Developer Reply

Thank you for the wonderful feedback! We’re thrilled Ricky could provide such helpful and professional support. Don’t hesitate to reach out anytime!

5 / 5 Share

Nov. 19, 2024

I have just started my SEO journey and Avada is a great tool to get you jumpstarted with so many easy to do boots readily available. Their support has been excellent too. Particularly remember Lydia and Melody helping out multiple times at all sorts of hours. All in all a great tool (sort of a co-pilot) to have on your SEO journey.

Using app

About 1 month

Total reviews

6

Average rating

5.0

Developer Reply

Thank you for sharing your experience! We’re delighted Lydia and Melody could help make your SEO journey smoother. Let us know if there’s anything else we can assist with!

5 / 5 Share

Nov. 19, 2024

I’ve had an amazing experience with the Avada SEO Speed Image Optimize app! It’s easy to use and delivers excellent results, significantly improving my site’s SEO and loading speed. A special shoutout to Lydia from the support team for her exceptional assistance. She was prompt, knowledgeable, and went above and beyond to help me optimize my store. Highly recommend this app for anyone looking to boost their Shopify store's performance!

Store

AQUAPRO

Using app

About 1 hour

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for the amazing review! We’re so glad Lydia could provide exceptional support and help optimize your store’s performance. We’re here for you anytime!

5 / 5 Share

Nov. 18, 2024

Great tool for insight and responsive support staff!

Using app

2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the great review! We’re so glad our tool and support staff have been helpful. Let us know if you need anything else!