All reviews

Rating Breakdown

  • 5
    95% (4,215 ratings)
  • 4
    3% (123 ratings)
  • 3
    0% (10 ratings)
  • 2
    0% (10 ratings)
  • 1
    2% (74 ratings)

Reviews with Text

  • 97% (4,303)
Review RSS Feed Review RSS Feed

5 / 5 Share

March 19, 2025

Tiana a été d'une aide précieuse pour comprendre comment améliorer la rapidité de mon site e-commerce. Professionnelle, efficace et à l'écoute, elle a su identifier les points d'amélioration et apporter des solutions rapidement. Je recommande sans hésiter !

Using app

9 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your kind words! We're so glad Tiana was able to support you effectively in French. She’s truly dedicated to helping our users succeed with SEO. ✨

1 / 5 Share

March 19, 2025

Not satisfied. Main page of this seller claims 1,500 images can be optimized under free plan. However, once installed, actual limit is 100.

Store

LidRax

Using app

4 minutes

Total reviews

5

Average rating

1.0

Developer Reply

Hi LidRax team, Thank you for your feedback. We're very sorry for the confusion regarding the Free plan’s image limit. At the time you left your review, we had just updated our pricing and promptly reflected this on the Shopify app listing. However, the documentation and in-app details hadn’t been updated yet, and that was our oversight. We completely understand how this could be frustrating and truly appreciate you pointing it out. The information will be fully updated immediately across all platforms to avoid further confusion. We also noticed that your store is still quite new. Besides image optimization, Avada SEO Suite offers several other SEO tools—such as meta tags optimization, basic structured data, and an SEO checklist—that could be especially helpful as you prepare your store for launch. We’d love to invite you to reinstall the app and explore these features. Feel free to reach out to us anytime via live chat or email—we’re more than happy to assist you along the way! Thank you again for your feedback—it helps us improve. Best regards, Esther Avada Team

5 / 5 Share

March 19, 2025

Their support team is excellent—responsive, efficient, and always ready to resolve issues quickly. They also provide clear explanations to ensure everything is understood. A special thanks to Tiana for her kindness and helpful assistance!

Using app

13 days

Total reviews

1

Average rating

5.0

Developer Reply

Thanks a lot for your thoughtful review! We're thrilled that Tiana was able to assist you so clearly and efficiently. She’ll be happy to hear this! 🙌

1 / 5 Share

March 18, 2025

I subscribed to the Pro Plan and the App stills set me in the Free plan features. Not good to the pocket.

Using app

9 months

Total reviews

16

Average rating

4.8

Developer Reply

Hi Katherine, Thank you for sharing your experience. I’m truly sorry for any confusion regarding your Pro plan subscription. From our system, we can see that your upgrade was processed successfully, but it seems there might have been something unclear on your end. If you had reached out to our support team at that time, we would have had the opportunity to assist you immediately and clarify everything. We offer 24/7 in-app live chat support, always ready to help whenever something doesn’t seem right. I’ve also sent you an email to follow up on this — please reply to it so we can fix this together. We’d love the chance to make things right and support you further. Your feedback is invaluable, and we'd appreciate the opportunity to turn your experience around. Best regards, Esther Avada Team

5 / 5 Share

March 18, 2025

I would like to say that their team is very professional and very responsive. Especially Max and Ricky, they provide excellent service at lightning speed. We are impressed by their efficiency. We highly recommend Avada for its excellent performance and support!

Using app

1 day

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much! We’re delighted Max and Ricky provided you with top-notch support. Your recommendation means a lot to our team. 💪

5 / 5 Share

March 18, 2025

Great app, support are brilliant also :)

Store

MoverX

Using app

About 1 month

Total reviews

3

Average rating

5.0

Developer Reply

Glad to hear you're enjoying the app and support! Thanks for the positive review — we’re here whenever you need us. 😊

5 / 5 Share

March 18, 2025

I had the pleasure of working with Penelope, and her customer service was outstanding! She was professional, attentive, and went above and beyond to resolve my issue quickly. Her patience and positive attitude made me feel valued, and she made sure all my questions were answered. Penelope truly sets the standard for excellent customer service, and I couldn’t be more satisfied with my experience! Thank you, Penelope!

Using app

About 2 hours

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for the glowing review! Penelope will be thrilled to know her support made a difference. We’re lucky to have her on the team. 🌟

5 / 5 Share

March 18, 2025

Thanks to the Avada team they do perfect customer services when we need them!

Using app

6 months

Total reviews

1

Average rating

5.0

Developer Reply

We’re grateful for your recommendation! It's our pleasure to support you whenever needed. Thanks again for trusting Avada. 🙏

5 / 5 Share

March 18, 2025

Excellent, easy to use. help center is amazing Emily is a great help 100% recommend

Using app

About 2 hours

Total reviews

6

Average rating

5.0

Developer Reply

Thanks for your kind words! We’re thrilled that Emily could assist you so well. We’re always happy to help. 💯

5 / 5 Share

March 18, 2025

The best SEO tool ever. So many features, that no other App can compete. Customer support is very fast and helpful. Thanks to Kevin I got all my issues solved in a minute!

Using app

Almost 4 years

Total reviews

1

Average rating

5.0

Developer Reply

We’re honored by your feedback! Kevin and the team are always ready to deliver fast, effective support. Thanks for choosing Avada! 🚀

5 / 5 Share

March 17, 2025

The support with Avada SEO Suite has been second to none. I haven't had a single issue they couldn't give me a reasonable solution to. The whole team I've dealt with has been excellent. I highly recommend their services.

Using app

27 days

Total reviews

2

Average rating

5.0

Developer Reply

We're thrilled to hear you’ve had a smooth experience with our support team. Thank you for recommending our services! 🌟

5 / 5 Share

March 17, 2025

great

Store

Msofas

Using app

4 months

Total reviews

7

Average rating

4.4

Developer Reply

Thanks for your feedback! We’re happy to hear you think the app is great. 💬

5 / 5 Share

March 17, 2025

Super Support

Using app

5 months

Total reviews

1

Average rating

5.0

Developer Reply

We really appreciate your kind words! Quick support is what we strive for. 🚀

5 / 5 Share

March 17, 2025

Using app

7 months

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much! We're glad the app and support have been working well for you. 🙌

5 / 5 Share

March 17, 2025

The fastest and most helpful customer support.

Using app

About 16 hours

Total reviews

11

Average rating

4.6

Developer Reply

Thanks for your encouraging words! We’re always ready to help quickly and effectively. 💡

5 / 5 Share

March 17, 2025

Using app

7 months

Total reviews

3

Average rating

5.0

Developer Reply

We’re happy to support your SEO efforts—thanks for being with us! 🛠️

5 / 5 Share

March 18, 2025

spoilt my seo and now my site has started lossing ranking in just 2 days after installing no support or process to reset my theme really disappointed by how its turning out to be Edit But mia helped me out and sorted out thing quickly

Using app

About 3 hours

Total reviews

3

Average rating

5.0

Developer Reply

We’re sorry to hear about your initial issue but very glad Mia was able to assist you promptly. Thanks for your honest feedback! 💬

5 / 5 Share

March 16, 2025

I'd be so grateful ricky.i m fully satisfied with your work.its really help ful for me. Thank you soo much

Using app

1 day

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your kind words! Ricky and the team are delighted to know you're satisfied with the support. 😊

5 / 5 Share

March 16, 2025

Avada and Ricky specifically are excellent. It's a great app and he's been excellent to work with to understand the SEO issues impacting my Shopify site.

Using app

About 1 hour

Total reviews

12

Average rating

5.0

Developer Reply

We really appreciate your great feedback! Ricky and the team are always happy to assist with SEO issues anytime. 👍

5 / 5 Share

March 16, 2025

App is always helpful. Price could get better... Mia form the support went above and beyond. Thanks

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your support! Mia and the team are always ready to help you with any concerns. Feel free to reach out anytime! 🌟