MP Size Chart & Size Guide
Shopify Size Chart / Size Guide App
Rating
5.0
feedback
762
chart
#321
All reviews
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June 5, 2024
App stopped working and is not accessible as well.
Dear BERGLUST, We are truly sorry for the inconvenience you have experienced with our app. Your feedback is important to us, and we regret that the app has not met your expectations. I have contacted you via email at [email protected] to provide the quickest and most effective support possible. We are committed to resolving this issue for you promptly. Thank you for your patience and understanding. Best regards, Esther
Jan. 23, 2024
Horrible!!!!!! At first I really liked this program. I sell clothing and many items have separate size charts. That's why I liked that this program has the ability to create an unlimited number of size charts (for an additional monthly fee). and at first everything was fine. I have added sizing charts to all of my products. But then the size charts on new products stopped showing up. Sometimes tables disappeared from all products. I had to contact support every time to get it fixed. They fixed it for several days. Clients wrote to me and asked where the size chart is?! I can only guess how many clients I've lost these days. But one day, when I once again demanded to restore the size charts, I woke up in the morning and discovered that all my size charts had been replaced with some kind of shoe size charts that I had never created! In addition, the placement of charts has been changed. This is just a disaster! all night long people came to my website and saw this!!! It took an hour and a half just to explain to the support service what was wrong! Absolute incompetence! I don't want to use this program anymore, but I simply have no choice, since creating each size chart again in another app will take months!!!!! Don't even download this unless you want to ruin your business!
Dec. 31, 2023
The app does not work I've tried it on two different storefronts. And customer support Is not helpful. It only has so many 5 stars because the customer support makes you put in a 5-star review after making you get in contact with them because the app wasn't working in the first place.
Dear Intrepid store owner, We want to extend our sincere apologies for the inconvenience you've experienced with our app. Your feedback is incredibly important to us, and we're committed to resolving any issues you may have encountered. We understand that you've faced challenges with the app not working on two different storefronts and that our customer support fell short of meeting your expectations. We genuinely apologize for any frustration this may have caused. We'd also like to address your comment about our customer support and the 5-star reviews. We do not intend to pressure users into giving positive reviews. Our goal is to collect genuine feedback to enhance our services. I'm sorry if there was any misunderstanding in this regard. Your satisfaction is our top priority, and we're here to work towards a resolution. If you could share more details about the challenges you faced, we'll do our best to rectify the situation. Thank you for bringing this to our attention, and we appreciate your patience as we work towards a positive resolution. Best regards, Avada support team
Oct. 6, 2021
Stops working after you publish the campaign. You cannot edit existing campaigns - keeps refreshing to a blank page. This has happened on two separate stores too.
Hello, Thank you for taking the time to leave us a review. I'm sorry to hear that you didn't have a good experience with our app. Our team has fixed the issue for you with the highest priority. Please check your mailbox to get our update. We hope to have more chances to discuss things further. At AVADA we'd want nothing more than to have our app work flawlessly for shoppers and give you the best support service we can. Best regards, Daisy