Earthrise review for AOV.ai Free Gifts BOGO & BXGY
Dec. 14, 2025
App did not work out of the box, and required support intervention. This is a Built for Shopify app that does not work. Apps like this need to work out of the box in 2025. Extra star because support was helpful but far too slow to resolution.
Hi there, It’s Lydia here, Customer Success Lead from the AOV.ai Support Team. Thank you very much for taking the time to share your feedback regarding the app. First of all, please accept our sincere apologies for any inconvenience the app may have caused, as well as for the delay in assisting you over the weekend. Based on our initial investigation, it appears that you may have used a subscription product as the gift product, which caused it to not work correctly. If possible, we would truly appreciate the opportunity to assist you further with the setup and make things right. As a gesture of goodwill, we would be happy to offer you 3 months of free usage of the app, giving you ample time to fully test and evaluate its performance. During this 3-month period, I will personally provide priority, one-on-one support as the team lead to ensure the app is configured correctly and works smoothly according to your requirements. I have also sent you a separate email with more detailed information regarding this issue. Please kindly check your inbox and let us know your thoughts when you have a moment. We truly hope you can consider granting us a second chance to support you better. Looking forward to hearing from you soon. Best regards, Lydia
Sell more with purchase, Free Gifts, BOGO, Discount, BXGY