All reviews

Rating Breakdown

  • 5
    95% (569 ratings)
  • 4
    4% (21 ratings)
  • 3
    0% (2 ratings)
  • 2
    0% (1 ratings)
  • 1
    0% (2 ratings)

Reviews with Text

  • 96% (574)
Review RSS Feed Review RSS Feed

5 / 5 Share

April 28, 2025

I've been using this app to add promo codes to my Shopify store, and I’m really happy with it! I encountered a small issue initially, but Hana from their support team was amazing—she helped me resolve it quickly and efficiently. I'm very satisfied with the app and the excellent customer service. Highly recommend it to anyone looking to enhance their store with promo codes!

Using app

11 minutes

Total reviews

2

Average rating

5.0

5 / 5 Share

April 27, 2025

I reached out to ask for a modification of a widget position and Hana from the team was very responsive and helpful. Very supportive, thank you.

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

April 24, 2025

Setup was quick, easy and does exactly what I need it to do with no complications! Thank you Elle for your help!

Using app

About 1 hour

Total reviews

4

Average rating

3.0

5 / 5 Share

April 24, 2025

Hana responded within a few minutes and fixed my issue promptly. Would recommend!

Using app

1 day

Total reviews

5

Average rating

5.0

5 / 5 Share

April 24, 2025

We like to work with this app. It is bringing us sales, and the Hana in support is always quick, welcoming, and solves our questions.

Using app

3 months

Total reviews

5

Average rating

5.0

5 / 5 Share

April 21, 2025

great

Using app

About 8 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

April 20, 2025

Let me shout this from the rooftops: AVO's support team redefines responsiveness! When I hit a snag setting up site-wide BOGO deals, I got a live chat reply in under 5 minutes – at 2AM my time! Their genius? The synced chat/email system lets me start troubleshooting via chat and continue by email without repeating myself.

Store

Higoods

Using app

About 2 hours

Total reviews

3

Average rating

5.0

5 / 5 Share

April 17, 2025

This app is fantastic and exactly what I wanted!! Elle helped me set it all up and it looks great. Highly recommend :)

Using app

20 minutes

Total reviews

10

Average rating

5.0

5 / 5 Share

April 17, 2025

Everything good so far and I had a great and super fast support from Abby to make the campaign works! Thank you!

Using app

2 days

Total reviews

3

Average rating

5.0

5 / 5 Share

April 16, 2025

Supporto veloce, proattivo e ha trovato una valida soluzione alle mie esigenze. Audrey e Raymond sono stati davvero molto disponibili.

Using app

3 months

Total reviews

3

Average rating

5.0

5 / 5 Share

April 14, 2025

i migliori

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

April 10, 2025

Customer support is fantastic, even as a free user. So far I received help from Alyssa, Alicia, Jasmine and Maison. All of them are super friendly and really do their best to assist you as good as possible.

Store

Furfun

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

April 10, 2025

Hana has been very helpful, and it’s been a nice experience using this app!

Using app

6 months

Total reviews

4

Average rating

5.0

5 / 5 Share

April 9, 2025

We’ve just scheduled our first Free Gift campaign using this app, and the setup process was incredibly smooth and intuitive. Everything was easy to configure, with clear options and user-friendly design. We’ll update our review once the campaign goes live and we start seeing results, but so far, it’s been a great experience!

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 8, 2025

Very supportive in solving issues or questions!

Using app

7 months

Total reviews

3

Average rating

5.0

5 / 5 Share

April 2, 2025

This app has served us well so far. Although we met some issues using the app, Hana from their support team was quick to respond and resolve them. We hope to continue using this app for a long time. Thank you.

Using app

6 months

Total reviews

3

Average rating

3.7

1 / 5 Share

March 28, 2025

Seemed straightforward so we signed up for the $100/mo plan for Shopify Pro. Discovered some bugs when trying to set up our first campaign, and none of the Live Support/Chat links in Shopify do anything. So, that's disappointing.

Using app

2 days

Total reviews

4

Average rating

3.8

Developer Reply

Thank you for your feedback, and we're truly sorry for the inconvenience. We understand how frustrating it can be to run into issues while setting up your first campaign. Our support team is available 24/7, but it looks like the live chat widget may not have appeared due to the browser settings. If data tracking or cookies are blocked, the chatbox might not load properly. You might want to check if any browser extensions (such as ad blockers or privacy tools) are preventing it from displaying. Regarding the reported bug, we’d love to investigate and resolve it for you. However, as the app is currently disabled, we’re unable to check the root cause. If you're open to it, could you enable the app again? Our team is ready to look into this as a priority. We also responded to your email and are awaiting your reply. Please let us know how we can assist further! Best, Avada Support Team

5 / 5 Share

March 25, 2025

Using app

6 months

Total reviews

2

Average rating

5.0

5 / 5 Share

March 24, 2025

A really useful app, and the support has been great & prompt!

Using app

3 days

Total reviews

2

Average rating

5.0

5 / 5 Share

March 24, 2025

Sonny was extremely helpful and responsive. Thank you

Using app

About 1 hour

Total reviews

4

Average rating

5.0