All reviews

Rating Breakdown

  • 5
    95% (670 ratings)
  • 4
    4% (25 ratings)
  • 3
    0% (2 ratings)
  • 2
    0% (3 ratings)
  • 1
    0% (2 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Aug. 1, 2023

Words cannot describe the abundance of love I have for Liz who dedicated almost an hour trying to figure out my settings with me. I've never gotten such personal, over-the-shoulder care from any app support. She was genuinely concerned about my store and went extra miles adjusting and readjusting my settings. I must say I'm truly grateful. God bless you Liz

Using app

About 2 hours

Total reviews

3

Average rating

4.3

5 / 5 Share

July 30, 2023

I'm truly grateful for Esther and Gideon for their help, and I must say, they exceeded all expectations! Their quick response time and efficient support truly made my life easier. From the very beginning, they were not only friendly but also highly professional, creating a comfortable environment to address my inquiries. I had a couple of questions regarding the app's functionality, and Esther and Gideon promptly provided clear and detailed explanations. Their knowledge of the product was impressive, and they were able to offer practical solutions to the challenges I faced. What impressed me the most was how they swiftly tackled the specific problem I asked them about.

Using app

5 months

Total reviews

4

Average rating

5.0

5 / 5 Share

July 27, 2023

excelente soporte. contestan a tiempo y dan solución al inconveniente Gracias a Sunny y Gideon por su oportuna ayuda

Using app

1 day

Total reviews

1

Average rating

5.0

4 / 5 Share

July 25, 2023

Just started using the app. App was easy to use, even for a non-tech savvy person. Esther was very helpful and solved all my issues in seconds...

Using app

About 1 month

Total reviews

1

Average rating

4.0

5 / 5 Share

July 21, 2023

I have only been using the app since yesterday, and it already offers good options. Unfortunately, some features are not yet available, but I believe it will become powerful in the future once the app is fully developed. However, the most important thing to mention is the responsiveness of the support team. I needed help with something in the app, and Jasmin provided quick and excellent support for my issue.

Using app

1 day

Total reviews

1

Average rating

5.0

5 / 5 Share

July 21, 2023

The software is REAL easy to use and implement, and the support is good. If you have any problems or confusion about the service, you can ask for support, and they are willing to solve the problem with efficiency. Emily, one of the support people, helped with a minor confusion I had with the software and helped me get the most out of it, showing the people really do wanna help and do help.

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 19, 2023

The level of service I received from Emily was truly outstanding. From the moment I reached out to their support team, Emily was prompt, attentive, and went above and beyond to ensure my satisfaction.

Using app

15 minutes

Total reviews

4

Average rating

5.0

5 / 5 Share

July 19, 2023

Great app. With great support from Hana. This will help my store with a boost of more sales by upselling and cross selling.

Store

My Store

Using app

19 days

5 / 5 Share

July 18, 2023

Very good customer support. I had trouble installing cross-sell/upsell app into my Debutify theme, however Sunny helped me to get it working. The app works great, and I give 5 stars for customer service's quick response and patience.

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

July 17, 2023

Hana was VERY helpful & knew what she was talking about. Im very pleased & will be recommending her to otheres.

Using app

15 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

July 16, 2023

Amazing app! Very simple to setup and although I had some difficulties (some issue that were completely my fault) the customer service was great and very helpful.

Using app

About 2 months

Total reviews

1

Average rating

5.0

4 / 5 Share

July 15, 2023

Working well so far and brilliant, fast customer service!! Let's see if our customers feel the same!

Using app

About 20 hours

Total reviews

3

Average rating

4.7

5 / 5 Share

July 15, 2023

Very good app! I like it so much !!! Everything work fine and good customer support, I recommend to add this app to your store (Free Plan)

Using app

7 days

Total reviews

2

Average rating

5.0

5 / 5 Share

July 14, 2023

Great customer service! Fast and efficient responses. I've used Avada apps in a previous store and they never dissapoint! Thank you!

Using app

4 months

Total reviews

4

Average rating

5.0

5 / 5 Share

July 11, 2023

Great customer service and the app looks good already. Will be back to say more when I publish my site

Store

EM Wigs

Using app

3 days

Total reviews

2

Average rating

5.0

5 / 5 Share

July 10, 2023

Easy to manage, and good help from the support. I like that you easy can remove the label from Avada.

Store

Sustainable Selection

Using app

3 months

5 / 5 Share

July 9, 2023

Suporte muito capacitado e eficiente. A Juliana foi muito prestativa ao me instruir como criar minha primeira campanha. Nota 10.

Store

VILABe.

Using app

3 days

Total reviews

1

Average rating

5.0

5 / 5 Share

July 8, 2023

Awesome App with a Great support !!! Great Customer Service ( Especially Juliana ). One of the features was not enabled and Juliana was able to take care of it within minutes! I highly Recommend this APP : Avada trying out if you are like me and want to boost sales.

Using app

5 months

Total reviews

3

Average rating

5.0

5 / 5 Share

July 8, 2023

Fantastic customer support, installed the app for my store, it's working perfectly fine, besides i contacted the team the response was quick and professional. i give the team and the app 5 star.

Store

Aveshta

Using app

23 days

Total reviews

1

Average rating

5.0

5 / 5 Share

July 8, 2023

Great interaction, friendly staff, thank you. Had an issue with removing the branding but then spoke with Abby and she helped me sort it out with no issues.

Using app

13 minutes

Total reviews

1

Average rating

5.0