Preorder, Back In Stock ‑ STOQ
Grow sales with preorders, 'notify me' & back in stock...
Rating
5.0
feedback
2,945
chart
#1,064
All reviews
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July 16, 2024
The customer service I received from Anaam was amazing! Great app and great service.
July 16, 2024
I am pleased to rate this experience as five stars. The team at Stoq, comprising Shashi, Prarthana, Sneha, and Anaam, provided excellent assistance. They devised a bespoke solution that perfectly met our needs. I would like to commend you on your excellent customer service. Keep up the good work.
July 16, 2024
Working great for "Back In Stock" function! Their staff (especially Anaam) is super helpful. Excited to continue our growth with it.
Thank you for taking the time to write a review! I’m glad I could help you set up the "Notify Me" button correctly on specific products. We're excited to see your lovely jewelry business grow and recover lots of sales :) -Anaam / Merchant Success Lead
July 15, 2024
Great, speedy customer service. App is simple enough to use, and a lot better value than the previous app we were using!
We really appreciate you taking the time to share your experience with us. I'm delighted I could assist you in setting up the "Notify Me" button on your store. We're here to support you every step of the way! -Prarthana/ Senior Technical Support Specialist
July 15, 2024
Live chat support is very efficient and usefull. Thank you for your help setting up the application.
Thank you for the kind words in your review. We’re glad we could help you get started with the app and set you up for success by adding the Preorder button to your featured products :) -Anaam / Merchant Success Lead
July 14, 2024
Super useful functionality and features! The customer support is incredibly helpful and responsive as well. Highly recommend this app for anyone looking for a simple & functional back-in-stock app.
July 13, 2024
great app and very friendly customer service. :)
Thank you for taking the time to leave a review. I loved setting up the 'Notify me' button on your colorful theme :) Please feel free to reach out for anything, We're here to help! -Anaam / Merchant Success Lead
July 12, 2024
Very cool app that allows us to easily accept special orders (for items that we can get but don't have on backorder) and preorders (for items we have on backorder with a known ship date). Easy to setup and get started with. A few very specific questions we had were addressed very quickly by their support team (Prarthana and Anaam were of great assistance). I will consider this developer for other apps going forward.
July 12, 2024
Awesome customer service! I requested to have the notify me button moved on our product page and they did it within minutes. It looks great and is very easy to use.
Thank you for writing the review! I am so glad I was able to help! You have lovely collection of chandeliers. I hope you recover tons of sales. Wish you the best! - Sneha / Merchant Success Lead
July 12, 2024
Great assistance and extremely helpful in solving a small issue we had with the app. Highly recommend
Thank you for writing a review! I am glad I could help you with the Notify me button on the collection page. You've a lovely collection of home decor products. I hope you recover tons of sales. :) - Sneha / Merchant Success Lead
July 11, 2024
This app works great for our store - we stock 000's of different products that frequently come in and out of stock and it works perfectly, the widgets even look good which is not the same for other apps. I have contacted their support team with two fairly technical queries which they have solved straight away - friendly, professional, and very helpful. Highly recommend this app!
Thank you so much for your wonderful review! I'm glad I could help you set up the preorder button. We appreciate you sharing your experience with us. We're here to support you all the way! -Prarthana/ Senior Technical Support Specialist
July 11, 2024
Stoq has been great for us to keep orders coming in with the new pre-order feature when we run out of stock. The notify my for our customers has been very helpful too!
Thank you so much for the wonderful review. Glad we were able to help you setting up the Preorders. Feel free to let us know if you need any other help. :) -Prarthana/ Senior technical support specialist
July 11, 2024
Ottima app! Facile da usare e il suo lavoro lo svolge bene. Peccato solo per i limiti al piano gratuito, però assistenza disponibile per tutti!
July 10, 2024
Wow! Great customer service. They were so helpful getting everything set up!
July 10, 2024
July 9, 2024
Great customer service - very friendly
Thank you for the review! We're glad we could set up and customize the preorder button on your product. We're always here to help. :) - Sneha / Merchant Success Lead
July 9, 2024
The team at Stoq are absolutely amazing. I faced a rather unexpected issue (a conflict with another Shopify app, so NOT at Stoq's fault), and despite the team not being required to help, they went above and beyond to solve this for me. They liaised with the other Shopify app, and together, they resolved the bug. Personally, I was blown away about how willing they were to help and how efficiently they solved this. 10/10 for customer service and if anyone is thinking about choosing Stoq or some other app, 100% GO FOR STOQ! You WILL NOT be disappointed. As for the app itself, it provides us with the exact features we need and is super user-friendly. Importantly, it has not slowed down our website. The new Pre-order functionality has genuinely given us an 18% uplift in revenue, which is easily the highest ROI an app has printed for us. Well done Stoq! Keep up the awesome work!
Thank you so much for taking the time to write such a detailed review and for appreciating our app and support. The entire team at Stoq is very grateful for your kind words :) We’re delighted that we could help you solve the problem and thrilled to see a boost in your revenue. We hope you continue to recover many sales with the back-in-stock feature and that your revenue keeps growing with Preorders. Please feel free to reach out to us for anything. We're always here to help. -Anaam / Merchant Success Lead
July 9, 2024
1st thing: the support team does their absolute best to help you with any issues you may be dealing with - this is the #1 reason why this review is 4/5 and not rated 2 or 3 stars... I was using this software for both back-in-stock notifications and allowing our customers to purchase pre-order items. Unfortunately, this software is limited by a couple of factors, that for me - made it unusable for what I need. 1) Your theme could affect the addon to where it does not display things correctly. The support team tried their best to help, but there were problems on top of problems. 2) The support team can do nothing if the issue with their software involves shopify. For example, anyone who wants to Pre-Order items will not be able to select in-store pickup as a shipping option. Looks like I'll have to look for an alternative software, or just forego doing anything pre-order.
Hey there! Sandesh here, I'm one of the app's founders. Thank you so much for taking the time to write a review. I'm sorry that you found it limited, and I truly appreciate you giving us a chance. 1. It looks like with your specific theme, this came down to the sort/filter/view options and how they affected the layouts. Unfortunately, themes are tricky on Shopify, but we can definitely give this another try if you'd like. We try to avoid writing any custom code (so that your storefront remains clean), but we can certainly resolve this. 2. Unfortunately, we don't have a way to change shipping options, or what becomes available to your customers when a preorder product is selected. You're right in that we are limited by what Shopify allows. We'll do our best to get better, and we'll always keep up with platform updates. In this case though, we can't do more without finding ways to work around it - which we always tend to avoid as we are, first and foremost, built for Shopify. I've also sent a message to you, in the hopes of rectifying this and perhaps giving us another chance. Thanks again for your time and appreciate the kind words for our Support team! - Sandesh / Co-founder
July 9, 2024
Adarsh was amazing and helped fix my website!
Thank you for taking the time to leave a review. I'm glad my teammate was able to help customize the 'Notify me' button for you as well as place the button on the home page. Please feel free to reach out for anything. We're here to help :) -Anaam / Merchant Success Lead
July 9, 2024
Anaam provided great customer Service very fast to respond very helpful I would definitely recommend this app
Thank you for your kind words, I truly appreciate it. I was happy to help with getting the 'from email address' verified to align with your brand identity :) Have a great day!