Preorder, Back In Stock ‑ STOQ
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Helpful customer service. Prompt communication over email so I can continue doing my work while they work to help me :)
Difficult to navigate and find how to begin adding products for Preordering. Otherwise, good customer service and is pre selling products successfully.
Der Support ist sehr gut - aber nötig, denn unser Developer der beauftragten Agentur hat sich schwer getan die App sauber einzurichten und so sind sehr lange keine Benachrichtigungen raus gegangen an Interessenten die auf ein Produkt warten. Ich habe noch lange mit dem Support Einstellungen und Änderungen gemacht und in unserem vorherigen woocommerce Shop hatten wir da eine einfacher funktionierende Lösung als bei Shopify. Also 5 Sterne für den Support - aber deutlich weniger Sterne für die App an sich
quick response and fixes when contacting support,
Thank you so much for taking the time to leave us a review! It truly means a lot to our team. We're delighted to hear that STOQ has been a positive experience for you. Feedback like yours motivates us to keep improving and providing the best possible experience for our merchants. We sincerely appreciate your support and the trust you've placed in us. If you ever need any assistance, please don't hesitate to reach out — we're always happy to help. Regards, — Paul, Technical Support Team
Thank you so much for sharing your experience! :) Please let me know if you require any additional assistance with setting up our app. Best Wishes! Hassan Khan | Technical Support Specialist
When it works it's great, but it's not so easy to set up. Could very well be user error, but if that's the case should continue to work on ease of use.
An easy to set up app with a quick and helpful support team. It has given us many sales so far, which is very helpful. My only criticism is that it is a bit of a challenge to use at times, but I see they are updating the app. I HIGHLY recommend this app.
Only testing the platform for now, but very easing onboarding and very friendly support.
Paul was very helpful with resolving my issue.
Thank you for leaving a review! I'm glad I could help with Preorders for your store. If you ever need any assistance, please feel free to reach out. I would be happy to assist! Wishing you all the best! :) -- Khutheja / Merchant Success Manager
Just installed the app. so far so good, Support was super quick and efficient. Very happy
Thank you for the great review! I'm glad I could help fix the preorder disclaimer position and customize the preorder button for you. Happy to hear everything is going well so far. We’re always here to help! Nagaraj | Technical Support Specialist
The app was easy to understand but unfortunately it required additional support to get it aligned on the product page which caused us to miss sales. I should have reached out sooner. When I did reach out to customer service, Hassan was incredibly helpful! He took care of the issues quickly, went above and beyond to help me with another unrelated issues and followed up to make sure everything went well. 10/10 for customer service.
Thank you so much for sharing your experience! I am glad that I could help you set up our App in your store. :) Please let me know if you require any additional assistance with setting up our app. Best Wishes! Hassan Khan | Technical Support Specialist
Help desk was great and prompt
Fast and responsive customer service.
Thank you for your review! I'm glad we could help setup to send back in stock notifications from your own custom email to your customers. Wishing you the best for your store :) We're always here if you need anything else at all! - Sneha / Technical Support Manager
Good support, a few little glitches to begin, but got great help from a man named Kishu
Thank you so much for your kind words! :) I'm happy to learn that you find the app and service useful. I was glad to help out in setting up preorders. We're always open to your questions, concerns, and feedback. Looking forward to your journey with Stoq! -Vishu / Senior Technical Support Specialist
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