Preorder, Back In Stock ‑ STOQ

Hi there! Sandesh here, one of the founders at STOQ. Sincerely sorry about the issues you ran into. I know how frustrating it must have been when things didn’t work the way you expected. I went through your conversation and saw that you were trying to use the “All Products” flow to sell any product as a preorder on STOQ, and it didn’t behave as it should. After reviewing your setup, I noticed that a key setting was misconfigured and that’s what caused the confusion. I’ve since improved the flow so this doesn’t happen again. There’s now an extra pop-up that explains the setting clearly, both for you and for every merchant going forward. Here's a quick 1 min video explaining the change I made: https://www.loom.com/share/9af204cc3b7147ffb5eca3554205c811 If you’d like, I’m more than happy to hop on a call and help you get everything set up properly. Here’s my direct link to schedule a time: https://calendly.com/heysandy801/meet We’re a small team working incredibly hard every day to give our merchants the best possible experience. It’s extremely important to me - personally and professionally that we provide something reliable and genuinely helpful. So it really pains me to hear that things didn’t work out as you hoped. Thanks for using STOQ, and if there's anything we can do to help you out with preorders again, please let me know. :) - Sandesh / CEO

Hi there, Anaam here, Merchant Success Lead at STOQ. I’m sorry to hear that some of our emails have been landing in spam - that’s not the experience we want for you or your customers. The good news is that only a small subset of emails have been affected, and our team has already identified the root cause. We have a major update coming very soon that should fix this for good. In the meantime, I completely understand that you shouldn’t have to pay to use your own email address while we sort this out. To make it right, I’d love to give you full access to our paid plan at no cost until the problem is fully resolved. It genuinely hurts me to know you had a frustrating experience. Every merchant means so much to us, and I feel like we let you down. If you’re willing to give STOQ another shot, I’ll personally make sure you have full access and will walk you through anything you need. We’re a small team working every day to serve merchants like you, and every chance to make things right keeps us motivated. Please don’t give up on us just yet, it would mean the world if you gave us one more chance. Looking forward to hearing from you and helping you set this up :) -- Anaam / Merchant Success Lead

Hey, there. Kartik here from Restock Rocket. First things first, sorry I couldn't respond to your message right away. I'm 1 person working full time on the app. Unfortunately, I had to step away for a bit to take my dog to the vet. That's why I couldn't answer right away. My bad. I also want to apologise for the poor experience you had with the app. As I mentioned in my email, I'm looking into both issues right now. If you could reply to it so we can figure out what went wrong, I'd greatly appreciate it. If there's anything I can do to help you get set up, please let me know! Every customer matters to me and rest assured that I'll make myself available as you need.