Preorder, Back In Stock ‑ STOQ
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I didn't test the app for long time, but the service is excellent and very fast!
Thank you so much the review! Hope your experience with our app is going good. Feel free to let us know if you need any other help anytime. :) -Prarthana/ Senior Technical Support Specialist
Great app and the customer service is great too. I had a more complicated setup as I use a custom page builder overlayed on Shopify. The team were great in helping me getting it all working despite it not being an 'Out the box" integration.
They switched the plans without proper notice, so we oversold our products. We now have to contact each customer individually and cancel their order... What a mess
Hey there! Sandesh here. I'm one of the app's founders. Before anything, I want to say sorry for the trouble and mess you had to go through. I totally understand that it's not ideal, and nothing we can do may fix it. However, if there's anything we can do, please let me know. I want to point out a couple of things if you don't mind - 1. We mentioned throughout the app that the beta is free from April 1 to June 30 and that plan limits will apply immediately after. During the beta, you were on the free plan. 2. The app sends usage emails at 80% and 100% usage about your plan limit. I can see that we sent the email notifications. We also have a 24-hour grace period before the app's preorder flows are disabled. 3. On the Free plan, we decided that it'd be better to let you continue earning sales than block them when you reach the plan limit. Unfortunately, it looks like we got the third part wrong. As such, we're rolling out an update today to block sales if the free plan's plan limit is exceeded. Once again, I'm truly sorry this happened. I've reached out to you on chat to share this message and to offer our help in any way we can to rectify this. - Sandesh / CEO at STOQ
so far so good, I finally found an app that lets me limit the pre-orders by size of the product. super helpful and quick communication too :)
The Back in Stock Pre Order app by Shopify is a lifesaver for managing inventory and customer demand. I needed some customizations and they handled it swiftly and effectively, saving me time and headaches. Money well spent for anyone serious about staying on top of stock availability!
App is really easy to use and implement. Support team are friendly and super responsive too.
Always quick in fixing things for me, Great app overall
Thank you so much for your kind words! So glad we could help resolve your queries real quick. We're always here to help. :) -Sneha / Merchant Success Lead
Anaam was quick + friendly to deal with. Resolved my request in no time! Thank you!
Thank you so much for your kind words :) You have a lovely collection of soaps. I wish you the best of luck with your store. We hope you recover lots of sales with Stoq. - Anaam / Merchant Success Lead
Very good Support, thank u very much!
Thank you so much for your kind words! I hope Stoq is helping you recover lost sales. We're here to help anytime. :) - Sneha / Merchant Success Lead
Yes! I recommend this app. It was truly easy to set up and the placement options for widgets look really good. When I reached out to support they were prompt, kind, and efficient every time. Thank you :)
Thank you for your review! Glad I was able to help you setting up the app. Hope you have great sales ahead. Feel free to let us know if you need any other help anytime! :) -Prarthana/ Senior Technical Support Specialist
Needed help setting up my PreOrder item and support was great as getting it all sorted ready for our release.
Very good! Just what I needed and very good help from Shashi
Thank you for your review. Glad to know the app meets your requirements for your business and that we could help set it up. I hope you recover sales. We're always here to help. :) - Sneha / Merchant Success Lead
very easy to use app and absolutely amazing customer service.
Thank you for your kind words! Glad I could help set up the app on your store. I hope you recover a lot of lost sales. We're always here to help. :) - Sneha / Merchant Success Lead
Der Support ist Weltklasse. Sobald man ein Problem hat oder etwas nicht hinbekommt helfen sie einem sofort bei der Lösung
Danke für Ihre netten Worte! Ich freue mich, dass ich Ihre Fragen beantworten und bei der Einrichtung der App helfen konnte. Ich wünsche dir viel Erfolg mit deinem Shop (und hoffe, dass Singles durch deine tollen Events die besten Partner finden ;) ). - Sneha / Merchant Success Lead
Used Stoq as a way for customers to be contacted when we have out of stock products coming in. Fantastic customer service. Only waited a couple of minutes for a response. Nothing was too much trouble.
Thank you so much for the review. Glad we could get you set up with the app real quick. We wish you the best for your store. We're always here to help. :) - Sneha / Merchant Success Lead
After fighting with my email provider's back in stock feature for literal hours, I decided to try this app. Setup was smooth and within minutes, Adarsh helped me rearrange my buttons to be exactly how I wanted them. 10/10 - looking forward to using this app forever.
This is THE best back-in-stock/pre-order app I've used. And the support team is top-tier. I highly recommend it!
Thank you so much for your patience! Glad we were able to help you with setting up Notify me button. Let us know if you need any other help anytime! :) -Prarthana/ Senior Technical Support Specialist
App does exactly what we need and customer support has been amazing and prompt!
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