Preorder, Back In Stock ‑ STOQ
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Just pushed our first preorder live and it was seamless from set up to publishing. Plus I had a last minute question before going live on a Sunday night and they responded to my chat within minutes.
Thank you so much for sharing your experience! I am happy to have helped you set up our Preorder feature for your store. :) Please let me know if you require any additional assistance with setting up our app. Best Wishes! Hassan Khan | Technical Support Specialist
Fantastic product, works really well and when we wanted to be sure everything was set up properly with our Klaviyo integration, the support team was fantastic. Responsive and knowledgeable, can't ask for more!
Thank you for taking the time to share your feedback! It was a pleasure helping you customize the placement of the Notify Me button to better match your product page layout. We appreciate your support and look forward to assisting you again whenever you need us. – Shashi Kumar / Technical Support Specialist
During the setup experience, the application did not consider inventory levels only from fulfilling locations, and support is spotty at best. (Sandesh kindly acknowledged the challenges in our specific situation) Be careful about your setup, then it does appear to work as expected.
Hey there! Sandesh here, one of STOQ's founders. Sorry to hear that things didn't work out well with us. I tried reaching out to you a few different times on chat to resolve this, but I didn't hear back. I'd greatly appreciate you replying to us so we can get you set up for your next preorder campaign. A couple of things here that I want to clarify - 1. "Does not consider inventory levels only from fulfilling locations" - this is incorrect, as STOQ has the exact settings needed to pull data from fulfillable locations. Unfortunately, it's not possible for us to get this data automatically from your store and it requires you to tell us which locations are configured for fulfillment. We can do a better job of surfacing those settings in-app as a part of setting up preorders and we'll make sure to do that. STOQ is designed, from the ground-up, to sell preorders worldwide with deep support for locations & markets. It's been a key area we've put a lot of attention in, and what sets us apart from everybody else. :) 2. "Support is spotty at best" - we offer support round the clock (24*7) and since the conversation was in a priority inbox just for us founders to check, I was not able to get back to you as soon as you reached out on chat on Friday night EST. The team is instructed to leave any high priority conversations to us as we try to offer the best possible support - unfortunately we are not able to do that round the clock. You reached out on a Friday evening when I was with family and I was only able to check next on Sunday morning soon as I was back at keyboard. I don't want to blame anyone; this is on us to have better escalation flows so you always get the right attention. We've already improved this significantly. I'd love to make this right since it seems like you are still using STOQ. I'd greatly appreciate the opportunity, and I look forward to hearing from you. In any case, thanks for using STOQ and appreciate the feedback. - Sandesh / CEO
professional and quick response
I was having trouble with preorder buttons showing up on my store and I was able to chat in and get help right away. It was nice to chat in to someone who knew immediately what was wrong and even better yet knew how to fix it quickly.
Super helpful and very responsive! Recommend!
Thank you so much for taking the time to leave us a review! It truly means a lot to our team. We're delighted to hear that STOQ has been a positive experience for you. Feedback like yours motivates us to keep improving and providing the best possible experience for our merchants. We sincerely appreciate your support and the trust you've placed in us. If you ever need any assistance, please don't hesitate to reach out — we're always happy to help. Regards, — Paul, Technical Support Team
Foarte receptivi, m-au ajutat cu integrarea aplicatiei intr-un termen record.
Mulțumesc pentru feedback! Mă bucur că te-am putut ajuta și că ai fost mulțumit de experiență 😊 Îți transmit cele mai bune urări pentru succesul afacerii tale. Momna Specialist Suport Tehnic
This app is solid, streamlined, and intuitive. It functions perfectly and does exactly what it promises. The customer support is also amazing—they responded quickly and even helped me make a small formatting edit to match my store perfectly. I’m already planning to install it on a second site. This is a 5-star app for sure!
Thank you so much for your amazing Feedback! I am happy to help you set up our App our store. :) Please let me know if you require any additional assistance with setting up our app. Best Wishes! Hassan Khan | Technical Support Specialist
Great! Saved me so much money and customer service is amazing!
Thank you so much for sharing your experience! I am happy I could help you set up our App in your store. :) Please let me know if you require any additional assistance with setting up our app. Best Wishes! Hassan Khan | Technical Support Specialist
Perfekt, leicht einzurichten
Thank you so much for taking the time to leave us a review! It truly means a lot to our team. We're delighted to hear that STOQ has been a positive experience for you. Feedback like yours motivates us to keep improving and providing the best possible experience for our merchants. We sincerely appreciate your support and the trust you've placed in us. If you ever need any assistance, please don't hesitate to reach out — we're always happy to help. Regards, — Paul, Technical Support Team
servizio clienti molto disponibile e veloce nelle risposte
Thank you so much for your Feedback! :) Please let me know if you require any additional assistance with setting up our app. Best Wishes! Hassan Khan | Technical Support Specialist
Amazing app and exceptional support! We are really happy with the results and it helped us so much with pre-orders. We can only recommend! Thank you so much for the great service.
The support was amazing! I got an instant reply and they walked me through how to fix my problems with such ease! Highly recommend!!
Amazing customer support. Basically instant. Super polite, helpful and precise. I'm loving the app too. It's working exactly as I need it to.
Thank you so much for sharing your experience! I am happy I could help you set up our App in your store. :) Please let me know if you require any additional assistance with setting up our app. Best Wishes! Hassan Khan | Technical Support Specialist
チャットサポートも迅速でとても良い
レビューありがとうございます！チャットサポートを評価していただき嬉しいです。カスタムセクションへの「Notify Me」ボタンの設置もお手伝いできてよかったです。いつでもお手伝いします！ Nagaraj | Technical Support Specialist
Wow - installed the app, needed a bit of help, and the support chat sorted me out straight away. Super responsive and helpful!
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