All reviews

Rating Breakdown

  • 5
    92% (697 ratings)
  • 4
    4% (33 ratings)
  • 3
    1% (5 ratings)
  • 2
    1% (4 ratings)
  • 1
    2% (18 ratings)

Reviews with Text

  • 98% (742)
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4 / 5 Share

June 25, 2021

Some useful functionality missing, but otherwise an excellent app with excellent customer service. Would definitely recommend this app. :)

Using app

Over 3 years

Total reviews

3

Average rating

4.7

4 / 5 Share

June 10, 2021

(Updated) After discussing further with the app developers they will open up for the possibility to manage to downgrade the account on your own. (Original) The app does its job and we are very satisfied with the app as long as we can stock up and therefore have the benefit of informing our customers that several products have been stocked up. However, it is not easy to switch from a paid version to a free version during the months when we do not benefit from the app. As a result, we have to pay for the app during the months that we do not benefit from it. The only way to downgrade to the free version again is by contacting them. They should have the opportunity to downgrade the app themselves via their "Billing" page.

Using app

6 months

Total reviews

4

Average rating

4.5

4 / 5 Share

June 2, 2021

App is easy to set up and it allows customers to subscribe to notifications for products that are currently out of stock. To develop the app further, it would be great to add a feature, that would allow sending a notification for "replacement product" (e.g. product size has changed a little bit and the new product has a different SKU, but it is still "the same product").

Using app

6 months

Total reviews

2

Average rating

4.5

4 / 5 Share

March 4, 2021

Pretty good, does what it says :) my only feedback for a perfect app would be to be able to have more options to customize the email (colors, pictures, gifs) without code. And also I had to change the language of the display in my theme with a programer . But don't get me wrong, it is indeed pretty good.

Using app

3 months

Total reviews

4

Average rating

4.8

4 / 5 Share

Feb. 7, 2021

We had a sudden spike of some of our product we source being sold out very fast because they were featured in TV. In order to manage the influx of customers, we needed a quick way to add "Email When Available" so that we can keep this customers as much as possible. Found Back in Stock, installed and within a few minutes it was added in the site! Since we're a bilingual site, I needed some tweaks but Back In Stock customer service was there to help! Great app and great service. Thank you!

Using app

2 days

Total reviews

6

Average rating

4.8

4 / 5 Share

Jan. 29, 2021

We have been using this app for a few months now. Although the plans are quite expensive for us as a very small business, it is very easy and quick to set up and our customers love the convenience of being notified.

Using app

9 months

Total reviews

2

Average rating

4.5

4 / 5 Share

Aug. 5, 2020

An incredibly useful app that has helped close a lot of sales from items out of stock, and identify which of our products are in most demand. Highly recommend it. I do think the backend could improve as far as design and ability to navigate the data of sign-ups for specific products.

Using app

9 months

Total reviews

6

Average rating

3.8

4 / 5 Share

July 3, 2020

This app is great. It's easy to use and makes us money, so we'll keep using it! The ONLY thing that would make it an AMAZING product for us is if there was a way for the customer to check a box on the form to request a notification when ANY/ALL sizes of a given product become available, not just one size of that product. We sell live plants so usually our customer is happy to buy any size of a given plant when it comes available.

Using app

Almost 2 years

Total reviews

3

Average rating

4.7

4 / 5 Share

Jan. 1, 2025

I loved how my customers got emails and texts for a favourite product they couldn't wait to buy. It helped me sell out my new product in less than 2 days! They all got notified as soon as I made the product available! There was a tech glitch online for customers entering their contact information so I had to manually add them in myself by asking for emails on social media.. so there was alot of extra work in that regard. Support could not resolve the issue.

Using app

Over 4 years

Total reviews

4

Average rating

5.0

4 / 5 Share

Oct. 2, 2019

The app is great. We do have an issue where the app creates accounts in Shopify with the collected email address but no First and Last name which is causing issues with a Celigo/Netsuite sync due to those being required field to sync. Developers seem to have no intentions on helping out with this situation. Take it or leave it. Otherwise our customers do appreciate the capability.

Using app

Over 1 year

Total reviews

10

Average rating

4.4

4 / 5 Share

Aug. 9, 2019

We love this app! The only thing we wish we could change is using it as a coming soon option also and change the wording to say Coming Soon instead of Sold Out. Other than that this app is perfect and has done a great job for us!!

Using app

10 months

Total reviews

8

Average rating

4.9

Developer Reply

This is awesome feedback. Back in Stock can be used in a "coming soon" or a "sold out", but sounds like you want the ability to do this at the product level. Duly noted! Your feedback helps us make our app better :)

4 / 5 Share

May 1, 2019

I am generally very happy with how this app works, the only thing I can think of as a problem is that it does not show the "Email me .. " box when you look at a product in "Quick View"

Using app

Over 2 years

Total reviews

4

Average rating

4.8

4 / 5 Share

Jan. 24, 2015

CON: This app is pretty cool...but honestly, it's expensive. I hate the idea of paying $40 a month for 500 out of stock notifications. For 40 bucks it should at least be unlimited. The Back in Stock monthly fee is almost half what I pay monthly for my entire Shopify platform. It's a great app buy why is it so costly to perform an automated, relay task. PROS: It's easy to install and modify. Looks great.

Using app

About 2 months

Total reviews

14

Average rating

3.4