AMP | Back in Stock
Notifies your customers with Back in Stock notifications
Rating
4.8
feedback
867
chart
#1,609
All reviews
Rating Breakdown
Review RSS Feed
Oct. 29, 2024
Warning! If you expand and sell from different locations, this app will not work for you! We noticed restock alerts were being sent to our customer waiting list for location A even though we never restocked anything for that location. Makes the whole app pointless and customers even more frustrated as they still cannot purchase. This is definitely not a feature you want and should have been pointed out when installing the app.
April 16, 2024
too expensive
I see that you installed and cancelled the app in 6 minutes - we do also have a free plan available so that users can try the App out first. The free plan can be used indefinitely and does include some notification sending quota.
June 5, 2023
stopped working: collecting and sending notifications six months ago. Only realized it today... they were billing us for 6 months while the app didn't do anything!
Hi There, Apologies for the inconvenience - when changing themes or updating theme, it can be necessary to update the theme integration we use with your store - this shows the button. We would be happy to offer you a full refund for those months though if you get in contact with us.
April 17, 2023
The app stopped working so I emailed their customer service and did not get a response for 24 hours. Normally I would be ok with that, however, they charge $90 a month. During the down time I found an app (Channelwill) for $45 a year that functions the same exact way and their customer service replied back in 5 minutes.
April 13, 2023
Great App. Generates a good amount of what would have been missed revenue had we not had the app. Highly recommend. ***Updated. Unfortunately, I had to lower the score. Restock notifications are no longer sending instantly or near instantly. They are taking at least 30 mins. to hours. This is bothersome because it causes us to think something is wrong and we spend an unnecessary amount of time trying to trouble shoot. They also have a "chat" service but no one is ever available, so it turns into just an "email us" feature. ***Update again. Restocks not sending, we have to contact support every time we have an inventory update. We will not be renewing our membership.
Oct. 31, 2022
I have sent two emails regarding an issue with the app and never got a response back from them. Thus far, this has been the only app we use which has provided subpar customer service. Luckily, there are better alternatives anyway (and cheaper).
Hi there 👋🏽 I'm sorry for your experience 😔. I've checked, and I'm seeing where you were responded to each time you wrote in. For some reason, it seems you're not getting our mails. Did you by any chance happen to check your spam/junk mail folder? Please email us [email protected] so that we can assist you with your issue. We would never shy away from assisting you! Please reach out so we can give you our speedy and efficient support!
Aug. 1, 2022
Been using this app for 2 years, in theory it's great. I love the UI on the website, it has a great set of features with email+SMS. Lots of custom options to make it a great fit for our business. However it fails at one thing, one major thing.. you'll do a restock, have dozens of customers waiting for a notification... and... nothing. The app doesn't send the notifications. You write to support, sometimes they help you and manually send your notifications, sometimes they make you talk and talk and talk without actually fixing the problem. Emails are not being sent, which is the most basic thing this app should do. It's unfortunate, I even signed up a second store, but at this point I can't recommend this app anymore, those bugs are not getting fixed and support isn't able to fix it it either, and we are left with customers not getting their notifications.
Hi there, thanks for your review. I'm sorry for your experience with the app's notification delivery. The issue you encountered at the time was a bug which resulted from the Campaigns feature we had launched. Our developers have addressed the issue, and notifications are delivering as they should. Apart from that issue, if notifications don't send for a stocked product, it's quite likely that the product's catalog id was changed. This happens if the product is renamed or it's settings were changed, and it's saved as a new product. This makes logical sense as to how the link between the product and our app can be broken. We are able to fix issues like that by transferring the notifications manually. There isn't an automated fix for this, but we're looking into a way to address this easily. If you have any questions, or ever need any assistance, please feel free to reach out 😊!
April 11, 2022
I don't understand the positive reviews here. There has been many cases notifications are just not being send out to the customers. Support has confirmed this multiple times saying they are working on it. I gave them one last chance last month, just to see that two weeks after we restocked again 0 notifications were send out. This is not an app that is trustworthy with my business. I need something that does what I pay for.
Hey there, we are sad to hear that 😔. We have been transparent with any issues we've faced and always look to resolve them as quickly as possible. In the period you were experiencing this, we were doing massive upgrades to our platform that was affecting the delivery of notifications for some customers. These issues have been resolved also. Are you still experiencing these issues? What can we do at this moment to turn your 1 star review into a 5 star? We look forward to hearing from you!
May 12, 2022
Not replying to emails, not fixing the issue (widget not showing up in other languages). they ignore emails.
Thanks for your great review! We're always happy to assist you 😊!
Dec. 7, 2021
We uninstalled this app months ago and yet it's still on our website. Why? They should remove the code if the shop requested the app to be removed. Expect junk code living on your site after installing this. Very unprofessional.
Hello, A default implementation of Back in Stock does not insert code into the theme; custom code added to interact with Back in Stock will not be automatically removed on uninstall as it is not native to Back in Stock. By default Back in Stock shows the button using Shopify ScriptTags, and is removed on uninstall. Kind regards, Back in Stock Team
Aug. 11, 2021
Customer service is very not helpful. Don't use that app. The app look very unprofessionnel on the website.
May 21, 2021
DO NOT USE. This app is open to abuse by allowing unauthenticated notifications to be raised against products: 1) Someone could falsely register interest in products resulting in stock purchases by the subscriber that do not represent demand 2) Someone could falsely register email addresses/email list resulting in spam complaints blocking of e-commerce store 3) Someone could falsely register product interest that results in your subscription level be unnecessarily increased to the next tier.
Thank you for your review and feedback; Our mission is to offer shops a solution to allow their customers to easily sign up for back in stock notifications. With that in mind, notifications can indeed be created freely, but they go through an internal validation process to verify and flag those created by automated systems or deemed unauthentic. Once flagged, such notifications are not visible and do not count towards the shops' quota. Also, we have the option to include (upon request) a reCaptcha, mitigating even further potential attacks on the storefront. Paid plans will never automatically upgrade regardless of usage. Plan changes require an explicit approval from the shop owner through Shopify's charge authorization flow. Kind regards, The Back in Stock Team
May 12, 2021
This app didn't work for our store. Customer service was slow to respond to the issue, and responded by asking us to delete and re-install the app. We did that and it still didn't work. We again emailed customer support and never heard back. Will need to look for another solution.
March 15, 2021
The app worked pretty well, however, we didn't get enough to justify the monthly cost. Our theme has some out of stock functionality, so we will just use that. It is a little more manual, but not too much work for the number of stock out issues we have. The reason for the 1-star review is because when I uninstalled the app, there was still code in my them from "Back in Stock". This code prevented my theme's back in stock functionality from work, so now I have to go thru my code to figure out what is going on...
Oct. 8, 2020
If you need help you are on your own, they recommend that you contact a developer - it is not fair to call it support, sorry.
July 7, 2019
Back in stock notification doesn't work. They ask you to contact support to fix it. They don't even give you a contact form. You have to open up your email client, ask for help, and wait. And also, charging $19/MONTH for software that collects an email and sends a notification is highway robbery. There are more affordable alternatives that work better than this
Hello and thank you for your feedback. We actually offer a contact link within the Back in Stock dashboard (‘Help and Support’ -> ‘Contact Support’) at the top of every page. We’re standing by to help. I confirm our app works (99.9% uptime). In rare occasions the app doesn’t render perfectly with a particular theme (maybe this is what you meant?), in which case simply contacting our support team would have solved this for you very quickly. We believe our pricing to be competitive, but offer a 30 day trial so shops can decide if it’s right for them. Please feel free to reach out if you have any additional concerns: [email protected] Kind regards, The Back in Stock Team
May 13, 2019
Costs to much for the service provided and not making us much or any money at all. Disappointed in the months we have spend so much money for it.
Hello, Thank you for reaching out and your feedback. We would be happy to go over any problems or issues you had to see if we can remedy a solution - we tried sending you an email on May 15th but have not received a reply - if you can contact us on [email protected] we would be happy to assist further.
March 6, 2019
The application, unfortunately, was not a great fit for us. It kept sending out false restock notification notices to our customers and caused a lot of confusion and inconvenience. When we reached out to customer service, they said there was nothing wrong but our stock was at zero yet the emails kept seeming to go out. It was really unfortunate they were not willing or unable to further assist on a glitch on their app.
Thank you for your feedback and review. We have sent a follow-up email to check-in and see if we can assist further - as last we heard back you have were in contact with Shopify and your Theme Developer to resolve the issue as their could have been an external cause. If we can be of further assistance we would be happy to help. Kind regards, The Back in Stock Team
Jan. 17, 2019
Bad. Does not support Shopify locations. Why would you not keep your app up to date with Shopify.
Hello, Just wanted to let you know that support for Shopify Locations is now available for Back in Stock. Cheers, The Back in Stock Team
March 12, 2024
you are not sending emails to our customers when the item comes back in stock !!!
Thank you for your review. It looks like notifications were not sending as the settings that you have set in your delivery policy were limiting the ability to send depending on the inventory amount. This can be changed in the back in stock dashboard under Customize -> Delivery Settings. Once updated and the notifications meet all sending criteria - they will send out! If you have any problems still please let me know.