Back in Stock: Restock Alerts
Notifies your customers with Back in Stock notifications
Rating
4.8
feedback
841
chart
#1,724
All reviews
Rating Breakdown
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June 4, 2024
Quick reply from side of the suppport service about questions of the "Sold out" button and the relevant Shopify Theme. Support team also thinks round the corner ... not very often nowadays. Yet I cannot say anything about the feature itself, as we had no need for it, yet.
Using app
About 2 months
Total reviews
4
Average rating
3.8
Dec. 22, 2022
Easy to use, works as intended, and the customer service is fantastically responsive. I'd love to have the option of importing our own customer CSV files.
Hey there, Thanks for your review! Currently you can add your customers individually from the "Signups & notifications" menu. There is a "Add Customer Signup" button located at the top right of the screen. Clicking that button will allow you to signup a customer. As for bulk signups, that has to be done by support at this time. However, we are working on giving our customers the opportunity to do their own bulk signups / import their own customers via CSV file, in the near future. Please feel free to reach out if you ever have any further questions. Cheers
Dec. 12, 2022
Great app. Great and quick support. It asks for 100 characters so here is me typing until I hit 100..
😆 Thank you for the laugh, and the awesome review 🤩!
Nov. 11, 2022
Good app! Although it is pricey. Giving it four stars because the one thing I wish it did was load faster because it would be more effective that way. On some of my pages it take more than 30 seconds and sometimes up to a minute to load the out of stock button that allows people to sign up for back in stock notices. Granted I have a lot of images on certain product pages and that is why the customer service for this app told me it takes so long to load but still, I would keep that in mind. Very helpful programmers and I do recommend the app as it has generated sales for us when sending back in stock notifications.
Thank you for taking the time to leave us a great review 🙂!
Oct. 20, 2022
This is a great tool to get a read on what your customers are interested in seeing be restocked. Also provides leads so you can reach out and connect with your customers in a natural way.
Thanks for your review! Would you mind sharing what could have made this a 5 ⭐ review? Thanks in advance 🙂
Sept. 20, 2022
Good app for back in stock reminders. Support has been excellent as well in the few times we've needed it. This is our go-to for back in stock reminders.
Thank you for your review 😊! What could we do to make this a 5 star review? Let us know.
Sept. 19, 2022
データインポートを、BISの中の人にメールでお願いして、1,2日のうちに対応していただけたのが助かりました。またインポートのレポートには成功した行のリストと、インポートできなかった行については理由が書かれていたことも助かりました。
Aug. 26, 2022
Customer service is very helpful! I give it a 4 because I wish I was able to add the notify me button on my end but they work quick, very professional, and effective.
June 7, 2022
It's easy to get the basics of what we need but some additional analytics, for example, would be great. Perhaps if the app was directly linked to Shopify as well. Currently, it doesn't look like the BIS app will show as purchased unless purchased through the BIS trigger email and, I couldn't find a way to manually send a notification to, say, one customer, if needed. Customer service has been great!
Hey there, thank you for your feedback! We truly appreciate it! In regards to how the app calculates conversions; customers would need to click the "Buy Now" link in the notification email. By doing this, a special tracking link is generated, which takes the customer to the checkout page and sends the data back to the app once the checkout is completed. This is our current process, but I'm going to go ahead and submit your feedback as a feature request for the team to look into. Thanks again 😊!
May 30, 2022
great, easy to use app; with quick response time if you need support ..................................................................................
Thanks for your review! What could we do turn your review into a 5-star? Let us know 😊!
May 6, 2022
Very easy to set up, had great structure and layout and worked immediately with our Shopify theme (Focal). I didn't give it 5 stars due to the inability to customize the button on the product page, which I feel should be part of the total solution. As our company is based in Norway, I would have also liked to be able to set the default country code to Norway such that the visiting customer doesn't have to browse to find their country code. However, I reached out to support and they gave me excellent help in tweaking this. Therefore from a support perspective 5 stars, but 4 from a product perspective.
Thanks for your review! We do apologize for the inconvenience you had with our app. We're working on allowing customers to set the default country under the SMS option. Once this is live, you'll be notified! Thanks for choosing us, and feel free to reach out to us if you ever need any assistance 😊!
May 4, 2022
Really great support. 4 stars because you can not place the e-mail me button were you like. Other wise good.
Thanks for your review! We can place the button anywhere on your page. We might have trouble doing this, if your page has some CSS that is distorting the button's placement. Where were you trying to re-position the button? If you don't mind could you reach out to me at [email protected]. If you could share with me where you'd like to place the button, I could do my best to assist you with this!
May 1, 2022
Quick, great assistance when I needed it. I wanted to make the floating button stationary and the team got it squared away within hours!
Thanks for your wonderful review Michelle! If you don't mind me asking, what could we do to change this to a 5 star review 😊?
April 5, 2022
Giver nemt kunderne mulighed for at skrive sig op til at få en notifikation når varerne er retur på lager.
Tak for din anmeldelse 😊! Hvad kan vi gøre for at ændre din vurdering til en 5-stjernet 😁?
Jan. 31, 2022
It's simple and easy for customers to use, dashboard is easy to understand. Support team is quick to respond and helpful.
Thanks for your review! We are happy to know that you are enjoying our app and support 😊!
Dec. 14, 2021
When we switched themes, there was a bit of time that it didn't work with our new theme. We realized how much we really utilized and needed this feature. We are glad it is back and working on our new site :)
Hey Taylor, We are happy to know that you are loving our app! The theme integrations are provided by the theme's developer. If you ever have issues with the theme's integration, feel free to reach out to our support team. We will have a custom button designed for you, that will fit perfectly in your theme 😊! Cheers, The Back in Stock support team
Nov. 25, 2021
I love the Outstanding Customer Service - quick reply and always happy to help. Back in Stock App works as expected. Only thing is the localization of E-Mail content
June 25, 2021
Some useful functionality missing, but otherwise an excellent app with excellent customer service. Would definitely recommend this app. :)
June 10, 2021
(Updated) After discussing further with the app developers they will open up for the possibility to manage to downgrade the account on your own. (Original) The app does its job and we are very satisfied with the app as long as we can stock up and therefore have the benefit of informing our customers that several products have been stocked up. However, it is not easy to switch from a paid version to a free version during the months when we do not benefit from the app. As a result, we have to pay for the app during the months that we do not benefit from it. The only way to downgrade to the free version again is by contacting them. They should have the opportunity to downgrade the app themselves via their "Billing" page.
June 2, 2021
App is easy to set up and it allows customers to subscribe to notifications for products that are currently out of stock. To develop the app further, it would be great to add a feature, that would allow sending a notification for "replacement product" (e.g. product size has changed a little bit and the new product has a different SKU, but it is still "the same product").