Pre‑order Manager Pro
Separate preorder items; split the shipping cost at checkout
Rating
3.7
feedback
24
chart
#3,280
All reviews
Rating Breakdown
Review RSS Feed
Oct. 10, 2024
Shocking customer support. I had to reach out to Shopify who had to nudge the developers to respond. After one response, I asked my questions and have been waiting to hear back since. Simply not good enough in comparison to your competition.
Hi!, I know it can be frustrating, though we definitely do want to help; we responded directly and to your Shopify support ticket asking for more info. I'm Honestly not sure why the support ticket system wasn't relaying that or the questions you posted! as the issue was that we were just awaiting a response back. Though (and as a general announcement) I would email us directly at [email protected] for any and all help - we can always directly respond within a 24hr window. Thanks
Sept. 12, 2024
May 17, 2024
This was exactly what I needed and the customer support was so helpful throughout, even helping implement changes that catered to my exact needs.
Feb. 23, 2024
Great app to have for larger stores that maintain stock lists from multiple vendors. We are able to offer pre-order for specific skus and upload quickly to create and maintain. Support is top notch when issues arise. The team is quick to make updates and add features based on needs. Highly recommend!
Oct. 25, 2023
Tried a few on the Shopify app store. Brilliant app and support has been excellent, thank you Jesse. Great app for managing preorder items more flexibly. The different shipping options shown in the checkout reduces a lot of friction with customers having to wait for orders until the out-of-stock item is fulfilled. Thank you!
Oct. 24, 2023
This app solves what we weren't able to solve with any other app... being able to take pre-orders on our site that 1) automatically turned off when stock checked in and 2) played nice with Bundles.app (app we use to sell product bundles). There's been occasional issues as the app updates or our theme updates, but the developer is super quick to respond and figure out the issue and fix it. Highly recommend!
Oct. 24, 2023
Solid app. Needed some customization but support quality was excellent and is now working perfectly. Thanks JP.
Oct. 14, 2023
Am liebsten würde ich 0 Sterne geben, einfach nur Peinlich und auch eine Frechheit durch den letzten Update wurde die Möglichkeit genommen sein Abo zu beenden, niemanden aber wirklich niemanden kann ich diese App empfehlen.
Thanks for your review; Unsubscribing automatically happens when you uninstall an App from your Shopify admin settings - so I don't know what you mean. I would love to help though. If you are interested in reinstalling the App, it will now start over on the Free Plan and allow 10 Preorder activations. Would love to work out any issues you were having, please reach out!
Dec. 10, 2022
Very slow on retrieving new items from the inventory. Quite labour intensive, why it can't be added to the "Add product page" is beyond me. Very confusing as well, could be a lot simpler, over complicated for no real reason. Saying all that, I've tried a few, and this is the best of a bad bunch.
Nov. 17, 2022
Great app, excellent support! Ideal for any online store where you need to track inventory requiring backorder management.
Aug. 1, 2022
Just what the doctor ordered. We're selling a lot of products on backorders and this is a perfect app for a store like ours. Support is friendly and immediate. Highly recommended.
July 28, 2022
After trying some apps and getting no response at all to my problem from some developers, I finally ended up with Mercantile Preorder Backstock apps and wow finally... what a service from Jesse. At the moment I'm very busy with other things but Jesse just works behind the scenes...and suggests things that I haven't thought of yet. Pro activity I love it. App has no influence on speed and works fast because I had that problem with other apps that buttons started to lead their own life... Jesse & whole team Thanks again... Igor.
June 21, 2022
This App was suggested (by Shopify) as a substitute for lead times per variant using custom meta fields. With lead times changing by the week it's been challenging communicating this to our customers. The BackStop app does that for us. It allows us to provide information on our product page and throughout the purchase process so there are no surprises. It's been working great so far and the customer support from Jesse has been quick and professional.
June 5, 2022
Works great and excellent customer service! Much more reasonably priced than the other preorders apps I've found.
May 30, 2022
Brilliant app, it's only dropped a star because I can't bulk de-activate pre-orders, and a whole star feels harsh, I'd give 4.5 stars if I could. This is the third pre-order app I've tried, and it's by far the best. This app has two main advantages over others I've tried: the button loads immediately, and the app isn't affecting page load speeds. One of the other apps I tried loaded a script that was a bit slow, so it was possible for customers not to be shown the "Pre-Order" version of the button. Another app I tried added full seconds to page load speeds. This app has none of these problems. On top of that, this app is the easiest to use, it's really intuitive. I emailed the developer a question about how it worked and got an excellent answer right away, too.
May 23, 2022
This app is allowing us to do preorders easily! It's very simple to use and the splitting of orders is exactly what we needed in order to make preorders work for us! Jesse has been great at answering our questions and responds very quickly! We just launched preorders last week and everything seems to be working great for us. Very happy we found this app!
May 16, 2022
Great addition to our shop. The scheduling option really helps, too. Jesse has been very helpful, thanks!
April 25, 2022
Fantastic Application! It's got benefits for your customers and for tracking orders in the backend as well. With this app we are able to effectively communicate pre-orders and ship dates to our customers at the time of their purchase, which is great for our customers. We are also able to choose to have orders split into two different order fulfillments based on product availability in our WMS which helps our team in house process orders more effectively. This app allows for the most efficient pre-order shipping from a customer satisfaction point of view! We use Shiphero as our WMS and it integrates well with that third party application!
March 28, 2022
Managing backorders would be impossible without this app. The app allows you to notify the customer that the item is on backorder, split the order when there's a mix of in stock and out of stock items, and it automatically fills the backorders when inventory comes in. Excellent app, and the support for the app is excellent as well!