All reviews

Rating Breakdown

  • 5
    100% (117 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    0% (0 ratings)

Reviews with Text

  • 96% (112)
Review RSS Feed Review RSS Feed

5 / 5 Share

Jan. 30, 2023

Excellent support and great peace of mind knowing my shop is backed up. Very happy with this app. Very affordable to.

Using app

10 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your kind words! We are happy you chose us to protect your data. Please always contact us if you need help or have any questions.

5 / 5 Share

Jan. 12, 2023

I decided to get this app because I have put a lot of time into migrating my shop to shopify and it will save my sanity if anything goes wrong. You don't really know how important a backup is until you need it. This app was really easy to set up. It ran in the background once I had gone through the initial start. You can choose the timing of your daily backup and you also have the option to backup before you make any major changes which is helpful when making changes to the theme code. The customer service has been excellent, prompt, and helpful.

Using app

8 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave a review! Our team is happy to take care of your store's data. Please do not hesitate to contact us if you need help or have any questions!

5 / 5 Share

Jan. 8, 2023

Setup was quick and easy, and when we had a billing question, customer support was quick to respond and help resolve the issue. The user interface is clean and simple, and feels like a native feature that is already built-in to Shopify. Overall, a very good app that gives other backup services a run for their money at a competitive price. Highly recommended!

Using app

8 days

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for your wonderful review! We are especially pleased that you like the interface of our app and that you have found it a worthy add-on to such a successful project as the Shopify platform. We hope that you will also like our future developments. Thank you very much for being with us! Please feel free to contact us anytime you need help or have questions!

5 / 5 Share

Dec. 19, 2022

I just want to say what a life saver this app was. After weeks of setting up our Shopify store, all of our products (nearly 200) descriptions were over written connecting to our ERP. I went into panic mode. After chatting with the rep online for a few minutes, she walked me through the restore process, and BAM! after about 15 minutes, all of our products and descriptions were restored!! Thank you so much for a great product, I will be upgrading today!!

Using app

18 days

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for your kind review! We appreciate for sharing your experience! Such stories help us greatly to develop our service. Most of all, we wish our clients peace of mind knowing any bad situation can be reversed and all the important data can be restored. Please don't hesitate to contact us if you need assistance or have questions!

5 / 5 Share

Dec. 16, 2022

An app that gets the job done for you efficiently and in a timely manner. The support and customer service are great. They have been communicating with us since day 1 and been very helpful. The dashboarding is easy and you can also set the time you want the backups to run. Highly recommend!

Using app

21 days

Total reviews

32

Average rating

4.7

Developer Reply

Thank you so much for your wonderful review! Our support team is especially pleased to know that they were able to be helpful. We continue developing our app and hope you will enjoy its new features soon!

5 / 5 Share

Dec. 12, 2022

This app works for you and I love it. You don't have to think about backups anymore because this app does everything in the background PLUS the support is amazon! Thanks again!

Using app

11 days

Total reviews

11

Average rating

4.3

Developer Reply

Thank you very much for your wonderful review and for entrusting us with the care of your store data. Helping you was a pleasure, and we are glad you are satisfied with the app's work. Feel free to contact us if you need any assistance!

5 / 5 Share

Dec. 9, 2022

Very easy to install, as far as I know it works great. The middle plan allows you to be able to download a copy of the data, which would be nice to have on the basic plan.

Using app

14 days

Total reviews

5

Average rating

4.8

Developer Reply

Thank you so much for your review and for entrusting us to care about your store data! Please don't hesitate to contact us if you need assistance or have questions!

5 / 5 Share

Nov. 30, 2022

I can rest much easier with a super simple and complete backup solution for our site. Support was preemptive with messages before we needed help, offered to schedule our nightly backup to fit our schedule, and you can't beat the price.

Using app

17 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you very much for your kind words! We are happy to take care of your business data. Please don't hesitate to contact us if you have any questions or need help!

5 / 5 Share

Nov. 27, 2022

Their support was very helpful in answering all of my technical questions. Very reasonable price. Would recommend this app.

Using app

12 days

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for your excellent review! We are pleased to meet such a thoughtful and thorough approach to choosing an app, and we are happy we could meet your expectations. Thank you for your trust! Please get in touch with us if you have any questions or need help!

5 / 5 Share

Nov. 24, 2022

The app was very easy to install. Customer service was very responsive. It provides some peace of mind knowing my store is backed up.

Developer Reply

Thank you very much for taking the time to leave a review! We're happy to read good words from our customers and so proud that you entrust us with protecting your store. Please don't hesitate to contact us if you need any assistance!

5 / 5 Share

Nov. 22, 2022

This app saved our life - we had one code issue and if we didn't have this app installed we wouldn't have been able to quickly fix what was happening. Customer service is on point with response and the price is right for exactly what you get.

Store

Campmor

Using app

3 months

Total reviews

11

Average rating

4.6

Developer Reply

Thank you so much! The most pleasant reviews are when our customers tell us how the app helped them. It's worth working every day. We wish you success in your business and no more troubles with your store!

5 / 5 Share

Nov. 16, 2022

Not had a chance to fully review this product as yet but so far so good. Surprising Shopify dont offer a backup service built in. Can do a forced back up at any time and it can be exported and imported back into the the app.

Using app

20 days

Total reviews

5

Average rating

3.6

Developer Reply

Thank you so much for your time and participation! The opinion of our clients is essential to us. Please don't hesitate to contact us if you need some help or have questions!

5 / 5 Share

June 21, 2025

Loving the safety. Had a website crisis. Done with that. Money can buy peace of mind. So glad to find an affordable option. Only wish they could back inventory on shopify. But not complaining!

Using app

Over 2 years

Total reviews

6

Average rating

5.0

Developer Reply

Thank you so much for your wonderful review! We're happy to read your kind words, especially about "peace of mind." We wish you true peace of mind and great success in your business. And we will be evolving the app to help you and all our clients with it!

5 / 5 Share

Oct. 27, 2022

The best backup app. Amazing support helping us in difficult times and the app just works as expected. Thank you!

Using app

About 1 year

Total reviews

14

Average rating

4.9

Developer Reply

Thank you very much for your review! Your loyalty supports us in the same way. Glad to work for our joint success!

5 / 5 Share

Oct. 27, 2022

Sehr gute Support über E-Mail. Hier kann man sich beraten fühlen. Die Reaktionszeit ist auch sehr gering

Using app

30 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much! Our whole team was pleased to read your review! We do everything to meet your expectations and secure your data.

5 / 5 Share

Oct. 25, 2022

Love this backup app. My store has a vast number of variants and every one of them plus other critical data is backed up every day and on command. Now that's peace of mind.

Using app

About 2 months

Total reviews

8

Average rating

5.0

Developer Reply

Thank you so much for your kind review! We're proud to take care of your store. Please don't hesitate to contact us if you need any help!

5 / 5 Share

Oct. 19, 2022

Superb proactive customer response. Easy to use application, simple install and it just works. Peace of mind achieved.

Using app

9 days

Total reviews

11

Average rating

4.9

Developer Reply

Thank you so much for your kind review! It's especially nice to read about "Peace of mind," as this is precisely what we've created our app for. Please feel free to contact us if you have any questions!

5 / 5 Share

Oct. 18, 2022

In the past I used the app to backup and restore religiously. I took it out at one point to save money, a decision I regretted deeply later, as I managed to damage my store by erasing hundreds of images using "Files" in the Shopify settings. I had to restore image by image one by one. Running a proper backup with the ability to restore is a no brainer and the app works as it should with granularity. I'm never taking the app off anymore and when I reinstalled it I got really nice service from Marina.

Store

KUADROS

Using app

Over 1 year

Total reviews

5

Average rating

3.4

Developer Reply

Thank you very much for your excellent review! Please note that our app can backup the following items: Products and Product Images Orders Customers Themes Pages Blogs Custom collections Smart collections Locations Saved Searches Policies Shipping zones Metafields Unfortunately, Shopify doesn't allow access to "Files" in the Shopify settings. As a result, we can't back them up. However, we will start backing them up if Shopify opens access to this section. Please don't hesitate to contact us if you have questions about our app!

5 / 5 Share

Oct. 17, 2022

Been using the app for a long time, and it helped me recover from some horrible mistakes. Marina from BackupMaster has been very responsive to my requests. I highly recommend this app.

Using app

About 1 year

Total reviews

9

Average rating

5.0

Developer Reply

Thank you so much! Please don't hesitate to contact us if you have questions about our app!

5 / 5 Share

Oct. 13, 2022

Backups is very simple but I like it. It's very easy to understand and it delivers on its promise very well! I'm looking forward to it adding new possible features down the road too. Their customer support is also superb! Shoutout to Marina and the tech team for being so accommodating to my needs to coming up with creative solutions for me. As for additional context, I had tried another backup app before I settled on BackupMaster.io. Very happy with my decision.

Store

INÉ

Using app

24 days

Total reviews

4

Average rating

4.8

Developer Reply

Thank you very much for your great review! Please don't hesitate to contact us if you have questions about our app!